Social Customer Service software & tools for medium-sized companies
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Superchat is an all-in-one messaging platform that unifies all communication channels in a single inbox. Boost your revenue with WhatsApp and AI agents.
Lime Connect is the leading AI agent platform in Germany that automates end-to-end service processes via chat, WhatsApp, email, and more, including WhatsApp marketing.
hellomateo is an AI-supported and GDPR-compliant omnichannel marketing platform for medium-sized companies with a central inbox, campaign manager and online-reviews manager.
The social media tool that's built for the reality behind social media and for professional teams that need to work reliably under pressure.
Performance and reliability
Enterprise scalability
plus 23 more
OMQ is the AI software for automated customer service. It reduces support effort, increases customer satisfaction, and delivers instant, precise answers across all channels.
Sinch Engage consolidates various messenger apps for use in marketing, sales, HR, and customer service. Facilitates interaction via newsletters, 1:1 chat or chatbots.
Administrator access
Attachments/screencasts
plus 43 more
Zendesk is the perfect blend of automation and human assistance to deliver the best customer service for the AI era.
Customization
Reporting
plus 14 more
Facebook Creator Studio is a free content management tool by Facebook for streamlining content creation, publishing, and management across Facebook and Instagram, with analytics.
Intercom offers a business messenger tailored for quick resolution of complex problems, with automated solutions for recurring issues.
Customization
Pop-up chat
plus 13 more
Salesforce Service Cloud provides efficient service staff management through a platform for organizing customer interactions.
Reporting
Dashboards
plus 13 more
Freshdesk is a helpdesk software with omnichannel features and chatbots. It manages support operations, automates tasks, and processes requests swiftly.
Sprinklr is an AI-powered platform for marketing and customer experience—managing social media, campaigns, service, and insights in one place.
Social analytics
Social publishing
plus 13 more
Front merges different channels into a single system, organizes incoming messages, offers analytics for evaluation and optimization. Ideal for all businesses.
Notes
Internal discussion
plus 13 more
Brandwatch is a leading suite for social media management, consumer intelligence, and influencer marketing.
Social analytics
Social publishing
plus 36 more
Zoho Desk optimizes customer service with omnichannel capability, integrated workflow automation, numerous interfaces, self-service functions, and artificial intelligence.
Customization
User, role, and access management
plus 38 more
Adhook is the Social Media Operating System for organizations. Plan, publish, analyze and automate social media across brands, teams and locations.
Genesys Cloud is a contact center solution providing real-time information across channels like phone, email, chat, and social media.
Sprout Social is a tool that boosts social community growth with features like engagement, publishing, analytics, and listening.
Social analytics
Social publishing
plus 13 more
Tidio boosts revenue by enhancing customer service with integrated live chat, chatbots, email, and social media tools. It offers templates and an easy-to-use editor.
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