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Front

4.5 (20 reviews)

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What is Front?

Front sees itself as a hub for all customer communication. Accordingly, various channels are to be merged in the system – from email to SMS, to social media. Messages can be processed collaboratively from a central mailbox. In this, Front can automatically organize incoming messages. Through analytics, support processes can be closely observed, evaluated, and ultimately optimized. The focus is on easy usability - Front should feel like a conventional mailbox. With this concept, FrontApp Inc., based in San Francisco, claims to have convinced more than 6,500 users worldwide. Front is available from $19 per person and month. For large companies, the price is calculated individually.

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This is how users rate the product

8.9

Ease of use

Customer Service

Average: 8.9

9.5

Meets requirements

Customer Service

Average: 9.1

9.2

Customer Support

Customer Service

Average: 9

8.6

Ease of setup

Customer Service

Average: 8.7

Screenshots & Videos

Front Features

Productivity tools

Notes

Internal discussion

Assignments and tasks

Workflows

Templates

Integrations

Tagging system

Analytics

Email tracking

Inbox tools

Unified inbox

Filters

Reminders

Notifications

Coordination tools

Calendar

Software options

Desktop application

Mobile application

Front Pricing

Pricing details

Last edited: December 2021

Enterprise

$99.00/ User / month

Für große Organisationen, die eine rationalisierte Verwaltung und zentralisierte Kontrollen benötigen

Alle Vorzüge von Prime, plus:

Teams jeder Größe

Rationalisierte Verwaltung mit zentraler Steuerung

SAML-basiertes Single Sign On (SSO)

Designiertes Account-Team

Maßgeschneiderte Onboarding-Services

Prime

$49.00/ User / month

Für professionelle Teams mit bis zu 50 Mitarbeitern, die die Kundenkommunikation skalieren und optimieren möchten

Alle Vorteile von Starter, plus:

Teams mit bis zu 50 Mitgliedern

Beliebige Integration

Analytik

Erstellung benutzerdefinierter Regeln

Automatisierung von Workflows mit SLAs und erweiterten Workflow-Vorlagen

Messung von Antwortzeiten, Posteingangsvolumen und Trends mit Analytik

Starter

$19.00/ User / month

Für wachsende Unternehmen mit weniger als 10 Mitarbeitern, die eine gemeinsame Ansicht der Konversationen benötigen

Teams von bis zu 10 Personen

Unbegrenzte Anzahl von E-Mail-, SMS- und Social-Media-Konten mit Front verbinden

Zuweisen, Kommentieren und @Mention

Aktivieren Sie die meisten Integrationen (außer CRM, Voice) und erstellen Sie Ihre eigenen

Verwenden Sie grundlegende Regelvorlagen zum Verschieben, Markieren und Archivieren von Nachrichten

Front Reviews (20)

AI-generated summary

What users say about Front

Based on 20 reviews

Front is valued for enhancing team collaboration and streamlining customer communication by centralizing various channels. The ability to share emails, tag colleagues, and add internal comments improves workflow. Many appreciate the snooze function and the efficient management of customer inquiries. However, some find the initial setup time-consuming, the mobile app less user-friendly, and the search functionality needing improvement. Occasional integration issues and slow loading times are also reported.

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Front Content

KundenserviceCarolin Puls 4/30/2024Digital Customer Service - These are the Best Tools for Your Company

Mobile MarketingKundenserviceHelpdeskCRMCarolin Puls 8/22/2023"Customers Are Kings: This is Why Customer Centricity is Important for Your Business"

KundenserviceHelpdeskMargit Kustor-Neubauer 8/21/2023Customer Feedback Templates - How to Make Your Customers the Boss, Ambassador & Beast

CollaborationInstant MessagingMind MappingAgenturHRSaskia Robert 12/16/2022Digital Tools for Agencies: So There's More Time for Agency Life