These Are the 7 Best Free Customer Management Programs

1. What is a customer management program anyway?
2. What are the best free customer administration programs? 
3. 2. Freshsales

A customer administration program/CRM-Software, like monday.com determines which experiences customers have with your brand. The choice of the right tool is therefore not a decision that you just make within five minutes. Instead, you can initially deal with free customer management programs to get familiar with the software. For this occasion, we present to you seven of the best CRM tools that are also available as a free version.

What is a customer management program anyway?

A customer administration program (also Customer-Relationship-Management-Software or simply CRM) is a tool, with which companies manage their sales and marketing relations with customers and prospects. Customer interactions are tracked in a central location. This can include contact information, sales activities, conversation notes, and much more. The advantages of a CRM system, for example, include a seamless interaction with the customers, the streamlining of many processes through AI as well as automations and ultimately an improved customer experience.

What are the best free customer administration programs? 

Below you will find an overview of the seven best customer management programs, which will help you get closer to your CRM goals.

1. HubSpot CRM

HubSpot CRM on OMR Reviews

The all-in-one marketing platform HubSpot has a free CRM system for an unlimited number of users. Hubspot Sales Hub comes with the most important basic functions - so you can manage your customer interactions across all channels in one place and optimize your workflows.

In addition, there are comprehensive tools for e-mail and inbound marketing. The seamless implementation and data synchronization is also worth mentioning, as the customer management program collaborates with Microsoft Office and G Suite, among others.

HubSpot CRM Functions

• Unlimited number of users 
• Integration with over 500 business tools, such as Google Workspace, Microsoft 365, Gmail, Outlook, and Zapier
• Up to 1 million contacts and companies
• 5 customizable templates and snippets
• Deal pipeline
• Call and email logs
• Live chat feature
• Lead Nurturing

HubSpot CRM Prices

In addition to the free version, HubSpot CRM also offers paid add-on packages. There is the starter subscription from € 45.99 as well as the professional subscription from € 1640.15. These increase data storage, generate more extensive reports, and integrate new AI and automation features. You can also find more information about the prices of HubSpot CRM on OMR Reviews.

Alternative to HubSpot CRM

HubSpot CRM does not meet your company's requirements? Then you should pay a visit to OMR Reviews to discover various alternatives to HubSpot CRM. Our verified community reviews will help you find the right CRM tool.

2. Freshsales

Freshsales on OMR Reviews

Freshsales is a cloud-based CRM software, developed by Freshworks. It offers advanced features for contact management and lead management. For example, you can view the activity history of your customers to strategically plan sales talks and follow-up actions. Workflows can also be automated to reduce manual work in lead nurturing.

When it comes to maintaining customer relationships, Freshsales offers various communication tools like the integrated telephone and email function. It is also possible to set up a live chat on your website and participate directly in Zoom meetings from the CRM software.

 Freshsales Functions

• Workflow Management
• Pipeline Management 
• Contact Management
• Task Assignments 
• Automated workflows 
• Omnichannel support
• Sales Intelligence with the AI-driven sales assistant Freddy
• Analytics and Reports
• Customer management app for Android- and iOS-devices

Freshsales Prices 

The free customer management program of Freshsales is a good option for small sales teams with up to three employees. Although the tariff comes with basic functions, you can add as many contacts as you want to your CRM system – something seldom given with free CRM tools. 

If you want to use the tool with more people, the Growth Plan costs € 18 per month and user. If you want to manage several sales teams, you can opt for the Pro-Plan for € 39 per month and user. For the Enterprise version, on the other hand, you pay € 69 per month and user. The Freshsales prices vary depending on the included functions and the number of bot sessions per month.

Alternative to Freshsales

Freshsales CRM does not meet your company's requirements? Then you should pay a visit to OMR Reviews to discover various alternatives to Freshsales. Our verified community reviews will help you find the right CRM tool.

3. Zoho CRM 

Zoho CRM on OMR Reviews

Zoho CRM is one of the leading CRM solutions for small and medium-sized companies. It has an intuitive and user-friendly interface, which saves you time on training and integrating new employees. Moreover, there is a lead management function, with which you can efficiently capture, store and manage information about potential customers. Here, you can track the source of your leads and categorize them based on demographic data, behavior, and other important criteria. 

Like Freshsales, Zoho CRM also has its own AI sales assistant called ZIA. With ZIA, your team gets access to real-time customer information like lead scores and purchase histories. On top of that, he provides recommendations that help the sales team prioritize important tasks and close more deals.

Zoho CRM Functions

• Lead Management
• Workflow Automation 
• Analysis and Reporting 
• Sales Intelligence with the AI sales assistant ZIA
• Email Marketing Automation 
• Contact Management
• Journey Builder
• Omnichannel Support (Email, Phone, Social Media and Customer Portals)
• Advanced Customizations
• Customer management app for Android- and iOS-devices

Zoho CRM Prices

Zoho offers a free customer management software for sales teams with up to three employees. It includes basic functions for lead management and reporting. However, if you have more users and need advanced features, you can choose between four paid subscriptions: Standard, Professional, Enterprise, and Ultimate. The Zoho CRM Prices start at € 20 per user per month. A 15-day free trial is also available for all subscription plans.

Alternative to Zoho CRM

Zoho CRM does not meet the requirements of your company? Then you should pay a visit to OMR Reviews to discover various alternatives to Zoho CRM. Our verified community reviews will help you find the right CRM tool. 

4. CentralStationCRM 

CentralStationCRM on OMR Reviews

CentralStationCRM is a CRM software developed by 42he in Germany. It is a sleek and pragmatic solution, primarily aimed at the needs of small businesses. The software provides essential functions for maintaining and managing customer relationships. You can input and manage various CRM data such as customer address, contract expiry, birth date, and social media profiles. In addition, you can filter the address book according to various criteria such as the zip code and location. You then manage customer appointments with an internal CRM calendar.

Since CentralStationCRM was developed for small businesses, the software only has a limited number of settings and functions. That way, your employees can familiarize themselves with the software in a very short time.

CentralStationCRM Functions

• Contact and Account Management 
• Task Management 
• Customizable Functions
• Simplifies Internal Collaboration
• Master Data is Stored Exclusively in Germany
• Project Management
• Reports and Forecasts
• Customer Management App for Smartphones and Tablets

CentralStationCRM Prices

The Starter Plan from CentralStationCRM is free for small teams with up to three members. This way, you can input up to 200 contacts into your CRM and store 20 MB of files. If your customer base is larger, you can take advantage of four paid plans:

• Team: € 18 per month 
• SmallOffice: € 49 per month
• Business: € 99 per month
• Enterprise: € 199 per month

The CentralStationCRM Prices depend on the number of users and contacts as well as the storage space.

Alternative to CentralStationCRM 

CentralStationCRM does not meet the requirements of your company? Then you should pay a visit to OMR Reviews to discover various alternatives to CentralStationCRM. Our verified community reviews will help you find the right CRM tool.

5. Bitrix24

Bitrix24 on OMR Reviews

Bitrix24 is a powerful Customer-Relationship Management software for sales teams. With the customizable web forms, you can input information for each lead directly into the platform. Additionally, you can manage projects within the software and use various tools for collaboration and communication such as chat, HD video calls, and calendar. Moreover, Bitrix24 offers a sales planner for all users and an array of automation functions. There is also a Kanban view, which simplifies task and project management.

Bitrix24 Functions

• Kanban Boards 
• Custom Workflows 
• Team Scoreboard 
• Pipeline Management 
• Sales and Marketing Automation 
• Contact Center
• Product Catalog
• Online Storage
• Website Builder 
• Sales Intelligence 
• Free Customer Management App

Bitrix24 Prices 

Bitrix24 offers a free tariff with basic functions and 5 GB of storage space. You can also add an unlimited number of users to your CRM platform. If you need more storage space and additional features, there are three paid tariffs: Basic, Standard, and Professional. The Bitrix24 Prices start at € 49 per month for the entire team.

Alternative to Bitrix24

Bitrix24 does not meet the requirements of your company? Then you should pay a visit to OMR Reviews to discover various alternatives to Bitrix24. Our verified community reviews will help you find the right CRM tool.

6. Odoo

Odoo on OMR Reviews

Are you looking for an open-source CRM software? Then you should take Odoo into consideration. The tool allows you to automate messages and ads based on the behavior of leads. Additionally, the activity of prospects is tracked, including the number of touchpoints, dwell time on the website, and opened emails. Depending on that, the platform automatically gives lead scores and assigns a sales employee as soon as human intervention is necessary. 

Apart from that, with Odoo, you can manage an unlimited number of pipelines. There is also a drag-and-drop tool, with which you can adjust the appearance and stages of your sales pipelines. And since the CRM software integrates e-commerce, finance and accounting, you get deep insights and detailed sales reports.

Odoo Functions 

• Contact and Account Management 
• Pipeline Management
• Marketing Automation
• Lead Management 
• Reports and Forecasts
• Lead Scoring 
• Sales Team Dashboard

Odoo Prices 

Odoo offers individual apps for CRM, Marketing, Sales, and more. You can download and use one of the apps for free. However, if you want to use more apps, there are two paid subscriptions you can avail of: Standard (€ 19.90 per month and user) and Custom (€ 29.90 per month and user). You can also find more information about the Odoo Prices on OMR Reviews.

Alternative to Odoo

Odoo does not meet the requirements of your company? Then you should pay a visit to OMR Reviews to discover various alternatives to Odoo. Our verified community reviews will help you find the right CRM tool.

7. CiviCRM

CiviCRM on OMR Reviews

Last but not least, we have CiviCRM. CiviCRM is a cloud-based CRM software, developed for non-profit organizations. It has a wide array of features like online and offline fundraising, grant tracking, event planning as well as donor and member management. Since CiviCRM is an open-source software, it is highly customizable and can be used and developed further for free.

CiviCRM Functions

• Contact Management 
• Membership Management
• Peer-to-Peer Fundraising 
• Advocacy Campaigns 
• Event Planning
• Integrable with CMS solutions like WordPress and Drupal 
• Email Marketing 
• Analytics and Reports 

CiviCRM Prices

You can use CiviCRM completely free of charge. You can store up to 10,000 contacts in the CRM software and send up to 50,000 emails per month. You can also find more information about the CiviCRM Prices under OMR Reviews.

Alternative to CiviCRM

CiviCRM does not meet the requirements of your company? Then you should pay a visit to OMR Reviews to discover various alternatives to CiviCRM. Our verified community reviews will help you find the right CRM tool.