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Zoho CRM

4.1 (66 reviews)

Verified profile

What is Zoho CRM?

Zoho's CRM tool is reportedly used by 250,000 companies around the world. It offers the ability to consolidate all customer data and interactions in one place and use useful automations for acquiring new customers. Data from other applications can be synchronized, for example, and emails can be sent directly from customer lists. Furthermore, assuming up-to-date customer data, the tool can predict sales. Due to the tiering of the services, Zoho is suitable for all types and sizes of companies.

Want to see all of Zoho's tools? Then check out Zoho-Overview.

This is how users rate the product

Ease of use

CRM

Average: 8.5

8.6

Meets requirements

CRM

Average: 8.9

7.2

Customer Support

CRM

Average: 8.6

7.7

Ease of setup

CRM

Average: 8.2

Global features

Setup & support

Cloud

On-premise

24/7 support

German-speaking support

Data Privacy

Server location DE

Server location EU

Only EU companies affiliated

EU standard contract

Versions

Free version

Free trial

Zoho CRM is part of the following Suites

Zoho One

Screenshots & Videos

Zoho CRM Features

Sales force automation
Contact & account management
Opportunity & pipeline mgmt.
Task / activity management
Territory & quota management
Product & price list management
Quote & order management
Customer contract management
Contact & account management
Opportunity & pipeline mgmt.
Task / activity management
Territory & quota management
Product & price list management
Quote & order management
Customer contract management
Marketing automation
Email marketing
Campaign management
Lead management
Email marketing
Campaign management
Lead management
Customer support
Customer support portal
Knowledge base
Case management
Customer support portal
Knowledge base
Case management
Mobile & social
Mobile user support
Mobile user support
Reporting & analytics
Reporting
Dashboards
Reporting
Dashboards
Administration
User, role, and access management
Workflow management
Brand portal
User, role, and access management
Workflow management
Brand portal
Asset management
Versioning
Versioning
Channels
Live chat
Text
Voice
Live chat
Text
Voice
Content
Content management
Content management
Functions
Concurrent calling
Concurrent calling
Basic communication
Phone calls
Phone calls
Internal use
Customization
Conversation archiving
Lead development
Knowledge base
Team inbox
Customer profiles
Customization
Conversation archiving
Lead development
Knowledge base
Team inbox
Customer profiles
Communication
Pop-up chat
Notifications
Targeted emails
Co-browsing
In-app messaging
Pop-up chat
Notifications
Targeted emails
Co-browsing
In-app messaging
Communication channels
Email to case
Live chat support
Customer portal
Social media integration
Voice
Email to case
Live chat support
Customer portal
Social media integration
Voice
Customer information
Customer monitoring
Customer profiles
Customer monitoring
Customer profiles
Management
Dashboard
Reports
Dashboard
Reports
Interface and performance
Import/export
Import/export
Platform
Customization
User, role, and access management
Reporting/dashboards
Reporting
Dashboards
Customization
User, role, and access management
Reporting/dashboards
Reporting
Dashboards
Productivity tools
Assignments and tasks
Workflows
Integrations
Assignments and tasks
Workflows
Integrations
Self-service experience
Knowledge base
Knowledge base
Service desk
Help desk
Help desk
Software options
Desktop application
Mobile application
Desktop application
Mobile application
Ticket and case management
Ticket creation user experience
Ticket response user experience
Automated response
Attachments/screencasts
Workflow
Sla management
Ticket collaboration
Customer/contact database
Ticket creation user experience
Ticket response user experience
Automated response
Attachments/screencasts
Workflow
Sla management
Ticket collaboration
Customer/contact database

Sales force automation

Contact & account management

Opportunity & pipeline mgmt.

Task / activity management

Territory & quota management

Product & price list management

Quote & order management

Customer contract management

Marketing automation

Email marketing

Campaign management

Lead management

Customer support

Customer support portal

Knowledge base

Case management

Mobile & social

Mobile user support

Reporting & analytics

Reporting

Dashboards

Administration

User, role, and access management

Workflow management

Brand portal

Asset management

Versioning

Channels

Live chat

Text

Voice

Content

Content management

Functions

Concurrent calling

Basic communication

Phone calls

Internal use

Customization

Conversation archiving

Lead development

Knowledge base

Team inbox

Customer profiles

Communication

Pop-up chat

Notifications

Targeted emails

Co-browsing

In-app messaging

Communication channels

Email to case

Live chat support

Customer portal

Social media integration

Voice

Customer information

Customer monitoring

Customer profiles

Management

Dashboard

Reports

Interface and performance

Import/export

Platform

Customization

User, role, and access management

Reporting/dashboards

Reporting

Dashboards

Productivity tools

Assignments and tasks

Workflows

Integrations

Self-service experience

Knowledge base

Service desk

Help desk

Software options

Desktop application

Mobile application

Ticket and case management

Ticket creation user experience

Ticket response user experience

Automated response

Attachments/screencasts

Workflow

Sla management

Ticket collaboration

Customer/contact database

Zoho CRM Pricing

Pricing details

Last edited: February 2025

Free Edition

Free

Leads, Kontakte, Konten

Aufgaben, Ereignisse, Anrufprotokoll und Notizen

Verkaufschancen

Erweiterte Filter

Seitenanpassung

Benutzerdefinierte Listenansichten

Workflow-Management

Standardberichte

Integration mit Facebook, Twitter und Google+

Marketing-Automatisierung

Webformulare

und mehr.

Standard

€14.00/ User / month

Alles in der Kostenlosen Version +

Bewertungsregeln

Workflows

Mehrere Pipelines

Massen-E-Mails

Benutzerdefinierte Dashboards

Canvas (1 Ansicht/Unternehmen)

Professional

From €23.00/ User / month

Enthält alles aus der Standard Edition +

Alles in Standard +

SalesSignals

Blueprint

Web-zu-Fall-Formulare

Validierungsregeln

Bestandsverwaltung

Canvas (3 Ansichten/Unternehmen)

Enterprise

€40.00/ User / month

Alles in Professional +

Zia Kl

CommandCenter

Portale mit mehreren Benutzern

Erweiterte Anpassbarkeit

Mobile SDK und MDM

Canvas (5 Ansichten/Modul)

Ultimate

€52.00/ User / month

Enthält alles aus der Enterprise Edition +

Alles in Enterprise +

Erweiterte BI-Funktionen – in Zoho Analytics enthalten

Erweiterte Funktionseinschränkungen

30-tägige Testversion

Canvas (25 Ansichten/Modul)

Hier findest du die Preise auf der Seite des Anbieters

Zoho CRM Reviews (66)

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Software Guide for the category CRM

CRM

In our OMR Reviews Software Guide for the category CRM we give you a detailed insight into the functions as well as advantages and disadvantages of the tools. Find out more about the briefing or download it directly via the button.

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