Listed in the following categories:
GREYHOUND
4.7 (26 reviews)
Are you the provider of this software?
Alternatives to GREYHOUND
Item 1 of 8
This is how users rate the product
9.1
Ease of use
Customer Service
Average: 8.9
9.3
Meets requirements
Customer Service
Average: 9.1
9.7
Customer Support
Customer Service
Average: 9
8.5
Ease of setup
Customer Service
Average: 8.7
Related Links
Screenshots & Videos
GREYHOUND Features
Item 1 of 29
Platform
Customization
User, role, and access management
Notifications
Reporting/dashboards
Workflow capability
Reporting
Scalability
Data security
Performance & reliability
Content
Content management
Static content caching
Dynamic content routing
Cache purging
Tasks
Drag & drop
Integrations
Mail send api
Social media integrations
Administration
User, role, and access management
Workflow management
Communication
Pop-up chat
Notifications
In-app messaging
Internal use
Customization
Conversation archiving
Knowledge base
Team inbox
Channels
Live chat
Text
Voice
Conversational platform
Omnichannel
Personalization
Support automation
Intelligent routing
Ticket and case management
Ticket creation user experience
Ticket response user experience
Automated response
Attachments/screencasts
Workflow
Sla management
Ticket collaboration
Customer/contact database
Communication channels
Live chat support
Social media integration
Voice
Basic communication
Phone calls
Advanced features
Voip number
Functions
Concurrent calling
Administrative
Session summary notes
Administrator access
Reporting & dashboards
Productivity tools
Notes
Internal discussion
Assignments and tasks
Workflows
Templates
Integrations
Tagging system
Inbox tools
Unified inbox
Filters
Reminders
Notifications
Coordination tools
Calendar
Software options
Desktop application
Mobile application
Interface and performance
Import/export
Organizational interface
Search
Asset management
File types
Metadata
File transformation
Versioning
Expiration
Media types
Images
Security
Ssl
Campaign management
Rich media capabilties
Management
Reports
Logs
Integration
Api
Platform additional functionality
Cloud
Visitor behavior
Monitoring
GREYHOUND Reviews (26)
AI-generated summary
What users say about GREYHOUND
Based on 26 reviews
Greyhound is praised for centralizing communication across channels and streamlining customer service workflows. Many appreciate its flexible automation capabilities and efficient search functionality. The responsive support team is also frequently highlighted. Some users mention a steeper learning curve due to the extensive features and occasional issues with usability and Mac support. Pricing is also mentioned as a potential drawback by some, but most agree that Greyhound improves team collaboration and overall efficiency.
Do summaries like this help you?
You’re seeing a preview version of our AI-assisted summary.
Your feedback helps us to improve this feature.
Filter and sorting
There are currently no reviews that match your criteria.