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GREYHOUND

4.7 (26 reviews)

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What is GREYHOUND?

GREYHOUND allows all customer communication to be transparent in one interface. This includes inquiries via the contact form, marketplace, or traditional methods such as email, telephone, website chat, and common messengers. GREYHOUND includes intelligent sorting mechanisms. All relevant information about customers and associated orders are available from the connected inventory management or ERP system. In addition, the system offers a fully comprehensive document management system. GREYHOUND hosts in accordance with GDPR on their own servers in Germany. The costs can be requested individually and are immediately visible on the website. It is also possible to arrange a live demo with GREYHOUND. In addition, a support team accessible via email, chat and telephone is available, including monthly free minutes.

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This is how users rate the product

9.1

Ease of use

Customer Service

Average: 8.9

9.3

Meets requirements

Customer Service

Average: 9

9.7

Customer Support

Customer Service

Average: 8.9

8.5

Ease of setup

Customer Service

Average: 8.7

Screenshots & Videos

GREYHOUND Features

Platform
Customization
User, role, and access management
Notifications
Reporting/dashboards
Workflow capability
Reporting
Scalability
Data security
Performance & reliability
Customization
User, role, and access management
Notifications
Reporting/dashboards
Workflow capability
Reporting
Scalability
Data security
Performance & reliability
Content
Content management
Static content caching
Dynamic content routing
Cache purging
Content management
Static content caching
Dynamic content routing
Cache purging
Tasks
Drag & drop
Drag & drop
Integrations
Mail send api
Social media integrations
Mail send api
Social media integrations
Administration
User, role, and access management
Workflow management
User, role, and access management
Workflow management
Communication
Pop-up chat
Notifications
In-app messaging
Pop-up chat
Notifications
In-app messaging
Internal use
Customization
Conversation archiving
Knowledge base
Team inbox
Customization
Conversation archiving
Knowledge base
Team inbox
Channels
Live chat
Text
Voice
Live chat
Text
Voice
Conversational platform
Omnichannel
Personalization
Omnichannel
Personalization
Support automation
Intelligent routing
Intelligent routing
Ticket and case management
Ticket creation user experience
Ticket response user experience
Automated response
Attachments/screencasts
Workflow
Sla management
Ticket collaboration
Customer/contact database
Ticket creation user experience
Ticket response user experience
Automated response
Attachments/screencasts
Workflow
Sla management
Ticket collaboration
Customer/contact database
Communication channels
Live chat support
Social media integration
Voice
Live chat support
Social media integration
Voice
Basic communication
Phone calls
Phone calls
Advanced features
Voip number
Voip number
Functions
Concurrent calling
Concurrent calling
Administrative
Session summary notes
Administrator access
Reporting & dashboards
Session summary notes
Administrator access
Reporting & dashboards
Productivity tools
Notes
Internal discussion
Assignments and tasks
Workflows
Templates
Integrations
Tagging system
Notes
Internal discussion
Assignments and tasks
Workflows
Templates
Integrations
Tagging system
Inbox tools
Unified inbox
Filters
Reminders
Notifications
Unified inbox
Filters
Reminders
Notifications
Coordination tools
Calendar
Calendar
Software options
Desktop application
Mobile application
Desktop application
Mobile application
Interface and performance
Import/export
Organizational interface
Search
Import/export
Organizational interface
Search
Asset management
File types
Metadata
File transformation
Versioning
Expiration
File types
Metadata
File transformation
Versioning
Expiration
Media types
Images
Images
Security
Ssl
Ssl
Campaign management
Rich media capabilties
Rich media capabilties
Management
Reports
Logs
Reports
Logs
Integration
Api
Api
Platform additional functionality
Cloud
Cloud
Visitor behavior
Monitoring
Monitoring

Platform

Customization

User, role, and access management

Notifications

Reporting/dashboards

Workflow capability

Reporting

Scalability

Data security

Performance & reliability

Content

Content management

Static content caching

Dynamic content routing

Cache purging

Tasks

Drag & drop

Integrations

Mail send api

Social media integrations

Administration

User, role, and access management

Workflow management

Communication

Pop-up chat

Notifications

In-app messaging

Internal use

Customization

Conversation archiving

Knowledge base

Team inbox

Channels

Live chat

Text

Voice

Conversational platform

Omnichannel

Personalization

Support automation

Intelligent routing

Ticket and case management

Ticket creation user experience

Ticket response user experience

Automated response

Attachments/screencasts

Workflow

Sla management

Ticket collaboration

Customer/contact database

Communication channels

Live chat support

Social media integration

Voice

Basic communication

Phone calls

Advanced features

Voip number

Functions

Concurrent calling

Administrative

Session summary notes

Administrator access

Reporting & dashboards

Productivity tools

Notes

Internal discussion

Assignments and tasks

Workflows

Templates

Integrations

Tagging system

Inbox tools

Unified inbox

Filters

Reminders

Notifications

Coordination tools

Calendar

Software options

Desktop application

Mobile application

Interface and performance

Import/export

Organizational interface

Asset management

File types

Metadata

File transformation

Versioning

Expiration

Media types

Images

Security

Ssl

Campaign management

Rich media capabilties

Management

Reports

Logs

Integration

Api

Platform additional functionality

Cloud

Visitor behavior

Monitoring

GREYHOUND Pricing

Pricing details

Last edited: August 2022

GREYHOUND 5

From €58.00/ Month

Der Preis bezieht sich auf 1 CUL. Bei steigender Anzahl steigt dementsprechend auch der Preis pro Monat. Zusätzlich fallen einmalige kosten von 299€ an. Ein Speicherpaket kann ab 10 GB und 19€/Monat erworben werden.

GoBD-konforme Archivierung

Texterkennung (OCR)

Browserbasiertes Teilen von Dateien und Dokumenten

Multikanal (Mail, Telefon, Fax, Briefpost)

Intelligente Posteingänge mit Getting-Things-Done-Logik

Medienübergreifende Vorgangshistorie

120 Minuten kostenlose Einrichtungsunterstützung in der 30 tägigen Testphase

30 kostenfreie Inklusivminuten pro Monat für Standardsupport

Minutengenaue Abrechnung zusätzlicher Supportleistungen (2,50 EUR pro Minute)

GREYHOUND Reviews (26)

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GREYHOUND Content

KundenserviceCarolin Puls 4/30/2024Digital Customer Service - These are the Best Tools for Your Company