IT Service Management (ITSM) software & tools for small market segments
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TANSS is the German ITSM software for better IT service. Specially developed for IT service providers, MSPs & IT departments, thousands of people work with the software every day.
deeploi is the all-in-one platform for modern IT management: from onboarding to compliance. For companies that want to manage their IT in a future-proof and efficient way.
ADITO xRM is an award-winning platform for sales, marketing, and service. It's user-friendly, easily integrable, flexible, and enhances efficiency and customer experience.
Process.Science is an AI-based process mining platform for the optimisation of business processes. Provides plug & play process apps with Power BI & Qlik Sense integration.
Extraction
Transformation
plus 12 more
Zendesk is the perfect blend of automation and human assistance to deliver the best customer service for the AI era.
Customization
Reporting
plus 14 more
ky2help® is one of the leading IT and enterprise service management software solutions that supports companies in the digitalization and automation of IT and non-IT processes.
ClickUp offers project management with various data view options, automation, and time tracking. It also provides resource planning features and supports external app integrations.
Creation & assignment
Due dates
plus 13 more
ConSol CM is a workflow-based service management platform. With preconfigured solutions such as ticketing, ITSM, and complaint management, it enables efficient and scalable service
Syntinels is a software offering personalized outreach messages and real-time sales triggers, aiming to boost customer meetings and raise sales.
Jira Service Management is a scalable tool for dev, IT ops, and business teams, offering features such as request, incident, change, and asset management.
Automate ticket routing
Ticket prioritization
plus 13 more
Easy Redmine offers project management tools Easy Redmine and Easy Project, customizable to users' needs. Supports over 3,500 companies worldwide.
Zoho Desk optimizes customer service with omnichannel capability, integrated workflow automation, numerous interfaces, self-service functions, and artificial intelligence.
Customization
User, role, and access management
plus 38 more
NinjaOne simplifies IT operations, enhances technician efficiency with proactive endpoint monitoring, remote management, and numerous IT service functions.
ServiceNow ITSM is a cloud-based solution enabling cross-company digital workflows. AI and analytics allow task automation and predictions.
Automate ticket routing
Ticket prioritization
plus 13 more
AI agents for document-heavy workflows: automaited reviews and processes orders, confirmations, invoices, tenders and other document-heavy workflows - securely and GDPR-compliant.
SysAid provides automated IT service management software with features like ticket, task, self-service, and workflow automation.
Automate ticket routing
Ticket prioritization
plus 13 more
Freshservice delivers 308% ROI with features like incident management, knowledge management, automation and analytics. Various add-ons enhance the system's utility.
Automate ticket routing
Ticket prioritization
plus 13 more
equipme is the IT asset management platform that goes beyond hardware covering every resource, the full lifecycle, and the workflows in between.
EQS Group is a cloud platform for corporate compliance, sustainability reporting and investor relations.
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