Free Helpdesk Software & Tools
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OMR Score
Star rating
2
7
Market segments
Small business
9
Mid market
7
Enterprise
4
HubSpot Service Hub is a customer service management software offering scalable support, help desk automations, and customer feedback tools all supported by a CRM system.
Reporting/dashboards
Workflow capability
plus 13 more
Zoho Desk optimizes customer service with omnichannel capability, integrated workflow automation, numerous interfaces, self-service functions, and artificial intelligence.
Customization
User, role, and access management
plus 38 more
Freshdesk is a helpdesk software with omnichannel features and chatbots. It manages support operations, automates tasks, and processes requests swiftly.
Jira Service Management is a scalable tool for dev, IT ops, and business teams, offering features such as request, incident, change, and asset management.
Automate ticket routing
Ticket prioritization
plus 13 more
Crisp is a multi-channel messaging platform that offers a shared inbox for customer interactions, provides co-browsing for real-time assistance, and is accessible across devices.
Tidio boosts revenue by enhancing customer service with integrated live chat, chatbots, email, and social media tools. It offers templates and an easy-to-use editor.
ISL Light is a secure remote desktop tool for online support and unattended computer maintenance. Features include screen sharing, file management, and video calls.
Agile CRM is an integrated sales, marketing, and service suite for small businesses. Features include scheduling, sales tracking, and marketing automation.
Contact & account management
Opportunity & pipeline mgmt.
plus 13 more
EngageBay is an all-in-one tool for startups, offering integrated marketing, sales, and support software, including CRM, sales automation, and free live chat.