Alternatives to Shelf (55)
Shelf is a knowledge management software that provides need-based answers, enhancing customer and employee success. It integrates efficiently with search, chat, IVR, and forms.
OMQ is the AI software for automated customer service. It reduces support effort, increases customer satisfaction, and delivers instant, precise answers across all channels.
Zendesk is the perfect blend of automation and human assistance to deliver the best customer service for the AI era.
Customization
Reporting
Dashboards
Ticket creation user experience
Ticket response user experience
plus 11 more
Zoho Desk optimizes customer service with omnichannel capability, integrated workflow automation, numerous interfaces, self-service functions, and artificial intelligence.
Customization
User, role, and access management
Reporting
Dashboards
Ticket creation user experience
plus 35 more
HubSpot Service Hub is a customer service management software offering scalable support, help desk automations, and customer feedback tools all supported by a CRM system.
Reporting/dashboards
Workflow capability
Notifications
Scalability
User, role, and access management
plus 10 more
SAP Service Cloud optimiert und automatisiert Kundendienstprozesse mit Ticketing, Self-Service und Live-Chat. Perfekt für kosteneffizienten Service.
Serviceware is an AI-supported software offering five solutions for IT services, optimizing processes in IT, HR and Shared Customer Services.
Dixa is a conversational customer service platform on a mission to empower companies to build long-lasting bonds with their customers at scale (Customer Friendship™).
Reporting
Dashboards
Automated response
Sla management
Attachments/screencasts
plus 10 more
Avaya offers Unified Communications, Contact Center, and Customer Experience solutions. It is customizable and suits various business needs.
Tidio boosts revenue by enhancing customer service with integrated live chat, chatbots, email, and social media tools. It offers templates and an easy-to-use editor.
Drift is a B2B live chat and chatbot solution with a visual flow builder. It includes features for crafting chatbot flows, sending messages, and asking questions.
More Customer Self-Service software & tools
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