Alternatives to Shelf (44)

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Shelf is a knowledge management software that provides need-based answers, enhancing customer and employee success. It integrates efficiently with search, chat, IVR, and forms.
Shelf Screenshot #0
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OMQ Chatbot uses artificial intelligence to interpret customer intents and respond in real time, improving with each interaction.
OMQ Chatbot und Kundenservice Software Screenshot #0
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DIXA
4.2
(13 reviews)
Price: From 39.00 € / User / month
Dixa is a conversational customer service platform on a mission to empower companies to build long-lasting bonds with their customers at scale (Customer Friendship™).

Reporting

Dashboards

Automated response

Sla management

Attachments/screencasts

plus 10 more

DIXA Screenshot #0
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Zoho Desk
4.2
(19 reviews)
Price: From 0.00 €
Zoho Desk optimizes customer service with omnichannel capability, integrated workflow automation, numerous interfaces, self-service functions, and artificial intelligence.

Customization

User, role, and access management

Reporting

Dashboards

Ticket creation user experience

plus 35 more

Zoho Desk Screenshot #0
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SAP Service Cloud optimiert und automatisiert Kundendienstprozesse mit Ticketing, Self-Service und Live-Chat. Perfekt für kosteneffizienten Service.
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Ingeniux CMS is an agile platform for efficient digital content management. It offers enterprise search and tailored pricing models.
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Intercom
4.3
(45 reviews)
Price: Upon request
Intercom offers a business messenger tailored for quick resolution of complex problems, with automated solutions for recurring issues.

Customization

Pop-up chat

Notifications

Targeted emails

Customization

plus 10 more

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Serviceware is an AI-supported software offering five solutions for IT services, optimizing processes in IT, HR and Shared Customer Services.
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Zendesk Support Suite offers comprehensive customer service solutions including chat, email, phone and self-help forums.

Customization

Reporting

Dashboards

Ticket creation user experience

Ticket response user experience

plus 11 more

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Hubspot Service Hub
4.2
(23 reviews)
Price: From 0.00 $ / Month
HubSpot Service Hub is a customer service management software offering scalable support, help desk automations, and customer feedback tools all supported by a CRM system.

Reporting/dashboards

Workflow capability

Notifications

Scalability

User, role, and access management

plus 10 more

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Freshdesk
4.1
(46 reviews)
Price: From 0.00 €
Freshdesk is a helpdesk software with omnichannel features and chatbots. It manages support operations, automates tasks, and processes requests swiftly.

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