Listed in the following categories:
ServiceNow Customer Service Management
4.0 (4 reviews)
Verified profile
This is how users rate the product
7.1
Ease of use
Customer Service
Average: 8.9
8.6
Meets requirements
Customer Service
Average: 9
8.6
Customer Support
Customer Service
Average: 8.9
6.8
Ease of setup
Customer Service
Average: 8.7
Related Links
Global features
Setup & support
Cloud
On-premise
24/7 support
German-speaking support
Data Privacy
Server location DE
Server location EU
Only EU companies affiliated
EU standard contract
Versions
Free version
Free trial
Screenshots & Videos
ServiceNow Customer Service Management Features
Item 1 of 24
Platform
Customization
User, role, and access management
Notifications
Reporting/dashboards
Workflow capability
Reporting
Dashboards
Data security
Performance & reliability
Content
Content management
Tasks
Drag & drop
Integrations
Mail send api
Administration
User, role, and access management
Communication
Pop-up chat
Notifications
Targeted emails
In-app messaging
Internal use
Customization
Conversation archiving
Knowledge base
Team inbox
Customer profiles
Channels
Live chat
Text
Voice
Conversational platform
Omnichannel
Personalization
Support automation
Intelligent routing
Transcripts
Ticket and case management
Ticket creation user experience
Ticket response user experience
Automated response
Attachments/screencasts
Workflow
Sla management
Ticket collaboration
Customer/contact database
Communication channels
Email to case
Live chat support
Customer portal
Social media integration
Voice
Self-service experience
Knowledge base
Basic communication
Phone calls
Conference calls
Desk-to-desk calls
Advanced features
Hold music
Voip number
Functions
Session routing
Session queuing
Concurrent calling
Administrative
Session summary notes
Administrator access
Reporting & dashboards
Productivity tools
Notes
Internal discussion
Assignments and tasks
Workflows
Templates
Integrations
Inbox tools
Filters
Reminders
Notifications
Coordination tools
Calendar
Software options
Desktop application
Mobile application
Customer information
Customer monitoring
Customer profiles
Interface and performance
Import/export
Organizational interface
Search
File preview
Asset management
File types
Metadata
ServiceNow Customer Service Management trusted partner network
OMRExclusive Partner
DEFACTO
RemoteErlangen
DEFACTO digitizes and optimizes your customer management with intelligent analytics, automation, and the application of state-of-the-art technologies for greater impact and custome
Certificates & USPs
50+ Experten
Loyalty und Customer Management
100+ erfolgreiche Projekte
CRM und Loyalty
ServiceNow Customer Service Management Reviews (4)
There are currently no reviews that match your criteria.
Get in contact
Alternatives to ServiceNow Customer Service Management
Item 1 of 8