Alternatives to ServiceNow Customer Service Management (52)
ServiceNow CSM enhances customer service by unifying front, middle, and back offices. It provides proactive monitoring, self-service portal, chatbot, and varying packages.
Customization
Content management
User, role, and access management
Notifications
Drag & drop
plus 69 more
Flixcheck, a digital assistant, optimizes customer processes via digitally sent forms. Features GDPR compliance, user-friendliness, and German server hosting.
Ticket response user experience
Automated response
Workflow
Desktop application
Mobile application
plus 36 more
HubSpot Service Hub is a customer service management software offering scalable support, help desk automations, and customer feedback tools all supported by a CRM system.
Reporting/dashboards
Workflow capability
Notifications
Scalability
User, role, and access management
plus 10 more
Aircall is the leading AI platform for customer conversations via phone, WhatsApp, and SMS, integrating seamlessly into any system.
Phone calls
Conference calls
Desk-to-desk calls
Hold music
Voip number
plus 10 more
Zendesk is the perfect blend of automation and human assistance to deliver the best customer service for the AI era.
Customization
Reporting
Dashboards
Ticket creation user experience
Ticket response user experience
plus 11 more
Zoho Desk optimizes customer service with omnichannel capability, integrated workflow automation, numerous interfaces, self-service functions, and artificial intelligence.
Customization
User, role, and access management
Reporting
Dashboards
Ticket creation user experience
plus 35 more
Ebuero is a seamless telephone service for SMEs with call forwarding, system integration, over 3,500 app interfaces, and call info delivery via various channels.
Lime Connect is the leading AI agent platform in Germany that automates end-to-end service processes via chat, WhatsApp, email, and more, including WhatsApp marketing.
BOTfriends is an AI Agent platform for creating chatbots, voicebots, and phonebots. It features AI capabilities, easy URL import for content creation, and human handover function.
OMQ is the AI software for automated customer service. It reduces support effort, increases customer satisfaction, and delivers instant, precise answers across all channels.
ReplyOne is an AI response management tool that speeds up customer inquiries handling. It integrates with company systems, supports 70 languages, and is used by 120+ companies.
More Customer Service software & tools
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