DEFACTO

DEFACTO supports companies to make their customer management more efficient, profitable, and future-proof. With over 35 years of experience, the company combines data-driven insights, smart automation, and seamless technology integration to enable sustainable customer loyalty and higher conversion rates.

DEFACTO combines expert consulting with technological implementation. As a business consultancy, the company develops practical concepts that specifically contribute to effective and future-proof customer management. As a solution integrator, DEFACTO ensures the application of state-of-the-art technologies – for efficient processes, effective automation, and a consistently optimized customer experience.

Customers benefit from AI-supported decision-making processes, personalized customer interactions, and data-based optimizations that enable sustainable efficiency improvements and measurable business success. The service portfolio includes CRM, loyalty management, marketing automation, data engineering, customer service, and holistic workflow and process management – ​​tailored to the needs of modern companies.