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Gorgias

4.0 (2 reviews)

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What is Gorgias?

According to its own statements, Gorgias is an e-commerce helpdesk. The all-in-one customer service and support platform offers a live chat helpdesk and supporting tools such as email integration, automatic responses, and ticket management. Gorgias can also be integrated with various support platforms. These include Facebook, Twitter, and Outlook among others. With the mobile application of Gorgias, access to the platform can be gained from anywhere. Emails, live chats, phone, Facebook, Instagram, and contact pages can be viewed and answered via a unified, mobile platform. The basic package starts at $50 a month. Further price packages can be viewed on their website.

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This is how users rate the product

7.9

Ease of use

Helpdesk

Average: 8.7

9.3

Meets requirements

Helpdesk

Average: 9

Customer Support

Helpdesk

Average: 8.6

8.6

Ease of setup

Helpdesk

Average: 8.3

Global features

Setup & support

Cloud

On-premise

24/7 support

German-speaking support

Data Privacy

Server location DE

Server location EU

Only EU companies affiliated

EU standard contract

Versions

Free version

Free trial

Screenshots & Videos

Gorgias Pricing

Pricing details

Last edited: May 2022

Enterprise

Upon request

Automatisiere Deinen Support und verwandele jede Kundeninteraktion in eine Verkaufschance

Unbegrenzte User

Facebook-, Instagram- & Twitter-Integrationen

Live-Chat & Chat-Kampagnen

Makros & Regeln

400 Integrationen

Zufriedenheitsumfrage

Telefon (Benutzerdefinierte Telefonnummern)

Full-Onboarding

Shopify-Integration

BigCommerce-Integration

Magento-Integration

Umsatzstatistiken

Dedizierter Customer Success Manager

Benutzerdefinierte Services

Advanced

From $900.00/ Month

Skaliere Deinen Support und generiere Umsatz durch Kundeninteraktionen

5000 Tickets/Monat

Unbegrenzte User

Facebook-, Instagram- & Twitter-Integrationen

Live-Chat & Chat-Kampagnen

Makros & Regeln

150 Integrationen

Zufriedenheitsumfrage

Telefon (10 Telefonnummern)

Full-Onboarding

Shopify-Integration

BigCommerce-Integration

Magento-Integration

Umsatzstatistiken

Dedizierter Customer Success Manager

Pro

From $360.00/ Month

Halten Deine Kunden für die Kundenbindung zufrieden

2000 Tickets/Monat

Unbegrenzte User

Facebook- & Instagram-Integrationen

Live-Chat & Chat-Kampagnen

Makros & Regeln

150 Integrationen

Zufriedenheitsumfrage

Telefon (3 Telefonnummern)

Lite-Onboarding

Shopify-Integration

BigCommerce-Integration

Magento-Integration

Umsatzstatistiken

Basic

From $60.00/ Month

Zentralisiere alle Kundengespräche, um Zeit zu sparen

300 Tickets/Monat

Unbegrenzte User

Facebook- & Instagram-Integrationen

Live-Chat & Chat-Kampagnen

Makros & Regeln

150 Integrationen

Zufriedenheitsumfrage

Telefon

Self-Onboarding

Shopify-Integration

BigCommerce-Integration

Gorgias Reviews (2)

What users say about Gorgias

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Gorgias Content

HelpdeskKundenserviceChristian Wittemöller 1/16/2025Consider customer service trends 2024 and turn customer service into a future-proof revenue driver