Alternatives to Zammad (76)

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Zammad helpdesk software offers efficient customer inquiry management, integrates communication channels, and provides helpful reporting.
Zammad Screenshot #0
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SAP Sales Cloud
3.7
(93 reviews)
No price information
SAP CRM is adaptable for businesses of any size, automated for efficiency and includes tools for collaboration, dashboards, and customer analytics. It enhances sales productivity.

Contact & account management

Opportunity & pipeline mgmt.

Task / activity management

Territory & quota management

Desktop integration

plus 10 more

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DIXA
4.2
(13 reviews)
Price: From 39.00 € / User / month
Dixa is a conversational customer service platform on a mission to empower companies to build long-lasting bonds with their customers at scale (Customer Friendship™).

Reporting

Dashboards

Automated response

Sla management

Attachments/screencasts

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Zoho Desk
4.2
(19 reviews)
Price: From 0.00 €
Zoho Desk optimizes customer service with omnichannel capability, integrated workflow automation, numerous interfaces, self-service functions, and artificial intelligence.

Customization

User, role, and access management

Reporting

Dashboards

Ticket creation user experience

plus 35 more

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Jira Service Management
4.2
(36 reviews)
Price: From 0.00 €
Jira Service Management is a scalable tool for dev, IT ops, and business teams, offering features such as request, incident, change, and asset management.

Automate ticket routing

Ticket prioritization

Ticket notifications

Knowledge base

Knowledge base/ticket integration

plus 10 more

Jira Service Management Screenshot #0
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Atera
4.5
(1 reviews)
Price: Free Trial
Atera is the all-in-one IT management platform that combines RMM, Helpdesk, and ticketing with AI to boost organizational efficiency at scale.
Atera Screenshot #0
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ConSol CM is a workflow based service management software. With preconfigured solutions like ticketing, ITSM and complaint management, it enables efficient service provisioning.

Customization

Content management

User, role, and access management

Notifications

Drag & drop

plus 64 more

ConSol CM Screenshot #0
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HelpSpace
4.7
(15 reviews)
Price: From 15.00 € / User / month
HelpSpace centralizes support messages on one platform, allowing team collaboration and swift response.
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Helpscout
4.0
(12 reviews)
Price: From 25.00 $ / User / month
Helpscout is a simple support platform for growing businesses, integrating various channels and over 90 softwares. Offers quick setup, extensive analytics and affordable plans.
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Freshdesk
4.1
(46 reviews)
Price: From 0.00 €
Freshdesk is a helpdesk software with omnichannel features and chatbots. It manages support operations, automates tasks, and processes requests swiftly.
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LiveChat boosts customer relationships and revenues by providing real-time support, and integrates with Google Analytics, Facebook Messenger, Mailchimp, HubSpot, and Salesforce.
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