Listed in the following categories:

Zammad

(0 reviews)

Are you the provider of this software?

What is Zammad?

Zammad is a helpdesk software and ticket system aimed at businesses that wish to manage their customer inquiries efficiently and clearly. It enables the integration of all communication channels, provides targeted permissions, and offers helpful reporting. Key features of Zammad include change history, custom fields, lists and overviews, smart chat, multilingualism, and a customer interface. It also offers functionalities for time tracking, tags, and ticket summarization. Zammad has a pricing model based on the number of users. Prices start at $5 per user per month for the basic version, and go up to $25 per user per month for the enterprise version.

Alternatives to Zammad

Leader - HelpdeskQ4/25
ConSol CM
41 Reviews
See reviews
ZYBR
11 Reviews
See reviews
Zendesk Support Suite
97 Reviews
See reviews
Zoho Desk
21 Reviews
See reviews
Lime CRM
11 Reviews
See reviews
Leader - GamificationQ4/25
Brame
33 Reviews
See reviews
Atera
1 Reviews
See reviews
Projektron BCS
47 Reviews
See reviews

See all alternatives to Zammad

This is how users rate the product

Not enough reviews yet

0

Ease of use

Helpdesk

Average: 8.7

0

Meets requirements

Helpdesk

Average: 9

0

Customer Support

Helpdesk

Average: 8.6

0

Ease of setup

Helpdesk

Average: 8.3

Related Links

Screenshots & Videos

Screenshots & Videos Screenshot #0

Screenshots & Videos Screenshot #1

Screenshots & Videos Screenshot #2

Screenshots & Videos Screenshot #3

Screenshots & Videos Screenshot #4

Zammad Pricing

Pricing details

Last edited: July 2025

Starter

$5.00/ Agent

max. 5 Agenten

E-Mail-Support (8x5, CET)

Kanäle: E-Mail, Web Form, SMS

Standard-Features: Textbausteine, Makros, Mehrsprachigkeit, Tickethistorie, Trigger & Automatisierung, Mentions/Beobachten, Geschäftszeiten, Branding

10 MB Anhänge + 10 GB Speicherplatz

Rechenzentren in Deutschland, SSL-Verschlüsselung, Geräteverwaltung, Zwei-Faktor-Authentifizierung

Professional

€15.00/ Agent

max. 35 Agenten

E-Mail-Support (8x5, CET)

Kanäle: E-Mail, Web Form, SMS, Telegram, Chat

Standard-Features: Textbausteine, Mehrsprachigkeit, Tickethistorie, Makros, Trigger & Automatisierung, Mentions/Beobachten, Geschäftszeiten, Branding

Service Level Agreements (SLAs)

Individuelle Rollen, individuelle Ticket-Objekte

Knowledge Base (einsprachig)

35 MB Anhänge + 25 GB Speicherplatz

ISO27001-zertifiziertes Rechenzentrum

Rechenzentren in Deutschland, SSL-Verschlüsselung, Geräteverwaltung, Zwei-Faktor-Authentifizierung

Plus

$24.00/ Agent

Unlimitierte Agenten

Telefon-Support (8x5, CET)

E-Mail-Support (8x5, CET)

Kanäle: E-Mail, Web Form, SMS, Telegram, Chat, Twitter/X, Facebook, WhatsApp

Standard-Features: Textbausteine, Makros, Mehrsprachigkeit, Tickethistorie, Trigger & Automatisierung, Mentions/Beobachten, Branding, Geschäftszeiten

Core Workflows

Service Level Agreements (SLAs)

Individuelle Rollen, individuelle Ticket-Objekte

Experten-Modus für Bedingungen (AND/OR)

Integration mit GitHub/GitLab

Knowledge Base (mehrsprachig)

Zammad Standard Reporting

Detaillierteres Reporting (durch Elasticsearch-Zugriff via Grafana)

50 MB Anhänge + 50 GB Speicherplatz

ISO27001-zertifiziertes Rechenzentrum

Rechenzentren in Deutschland, SSL-Verschlüsselung, Geräteverwaltung, Zwei-Faktor-Authentifizierung

Zammad Reviews (0)

Be a trailblazer and write the first review.