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Typewise

4.6 (19 reviews)

Verified profile

What is Typewise?

Typewise is an enterprise-grade AI customer service platform that fundamentally optimizes and automates customer service with the help of custom AI Agents and an intelligent Agent Assistant. Numerous Fortune 500 companies, including Unilever and DPD, reduce effort by 50% or more.

Typewise automatically recognizes customer needs with AI-supported sentiment analysis, identifies common problem cases and integrates seamlessly with CRM, ERP and knowledge databases. Automated quality assurance can significantly increase quality and NPS. Thanks to short time-to-market, full data privacy and security Typewise enables companies to achieve measurable results within just a few weeks.

This is how users rate the product

9.8

Ease of use

AI Agents

Average: 9.2

8.7

Meets requirements

AI Agents

Average: 9.1

9.6

Customer Support

AI Agents

Average: 8.9

9.4

Ease of setup

AI Agents

Average: 8.9

Global features

Setup & support

Cloud

On-premise

24/7 support

German-speaking support

Data Privacy

Server location DE

Server location EU

Only EU companies affiliated

EU standard contract

Versions

Free version

Free trial

Screenshots & Videos

Typewise Pricing

Pricing details

Last edited: February 2025

Enterprise License

Custom offer

Agent Assistant

AI Agent

Magic Reply

Real-time Translation

Automatic QA & Optimization

Sentiment Analysis

Custom AI Model

CRM & ERP Integration

Typewise Reviews (19)

AI-generated summary

What users say about Typewise

Based on 19 reviews

Typewise is praised for boosting efficiency and productivity in customer service through features like text predictions, snippets, and spelling/grammar checks. Users highlight its easy implementation and integration with various platforms. The tool enhances the quality and consistency of written communication, particularly for multilingual support. Some users mention occasional integration challenges with specific systems and a desire for more features, such as chatbot integration or direct Outlook integration. Overall, Typewise is considered a valuable tool for streamlining customer communication.

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