Alternatives to SAP Service Cloud (49)
SAP Service Cloud optimiert und automatisiert Kundendienstprozesse mit Ticketing, Self-Service und Live-Chat. Perfekt für kosteneffizienten Service.
OMQ is the AI software for automated customer service. It reduces support effort, increases customer satisfaction, and delivers instant, precise answers across all channels.
Zendesk is the perfect blend of automation and human assistance to deliver the best customer service for the AI era.
Customization
Reporting
Dashboards
Ticket creation user experience
Ticket response user experience
plus 11 more
Zoho Desk optimizes customer service with omnichannel capability, integrated workflow automation, numerous interfaces, self-service functions, and artificial intelligence.
Customization
User, role, and access management
Reporting
Dashboards
Ticket creation user experience
plus 35 more
HubSpot Service Hub is a customer service management software offering scalable support, help desk automations, and customer feedback tools all supported by a CRM system.
Reporting/dashboards
Workflow capability
Notifications
Scalability
User, role, and access management
plus 10 more
Shelf is a knowledge management software that provides need-based answers, enhancing customer and employee success. It integrates efficiently with search, chat, IVR, and forms.
Freshchat consolidates messaging channels and customizes self-service across platforms. Offers AI-driven insights and easily built chatbots. Suitable for all business sizes.
Richpanel's CRM platform simplifies omnichannel customer support with self-service help centers, live chat, and automation. Affordable pricing plans available.
Avaya offers Unified Communications, Contact Center, and Customer Experience solutions. It is customizable and suits various business needs.
Starmind is an AI tool that connects you with experts within your organization to solve problems. Works with existing tools and keeps IP safe.
Whatfix is a digital adoption platform providing step-by-step guidance for applications, enhancing change management, remote training, and employee onboarding.
More Customer Self-Service software & tools
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