Alternatives to SAP Service Cloud (44)
SAP Service Cloud optimiert und automatisiert Kundendienstprozesse mit Ticketing, Self-Service und Live-Chat. Perfekt für kosteneffizienten Service.
OMQ Chatbot uses artificial intelligence to interpret customer intents and respond in real time, improving with each interaction.
Dixa is a conversational customer service platform on a mission to empower companies to build long-lasting bonds with their customers at scale (Customer Friendship™).
Reporting
Dashboards
Automated response
Sla management
Attachments/screencasts
plus 10 more
Zoho Desk optimizes customer service with omnichannel capability, integrated workflow automation, numerous interfaces, self-service functions, and artificial intelligence.
Customization
User, role, and access management
Reporting
Dashboards
Ticket creation user experience
plus 35 more
Shelf is a knowledge management software that provides need-based answers, enhancing customer and employee success. It integrates efficiently with search, chat, IVR, and forms.
Tidio boosts revenue by enhancing customer service with integrated live chat, chatbots, email, and social media tools. It offers templates and an easy-to-use editor.
Drift is a B2B live chat and chatbot solution with a visual flow builder. It includes features for crafting chatbot flows, sending messages, and asking questions.
Gorgias is an e-commerce helpdesk offering live chat, email integration, auto-responses, and ticket management.
Crisp is a multi-channel messaging platform that offers a shared inbox for customer interactions, provides co-browsing for real-time assistance, and is accessible across devices.
Kustomer enhances customer service by integrating all relevant data and activity into a chronological timeline. It reduces wait times and increases first contact resolutions.
HEINZELMANN Service.Desk is an all-round ticketing software solution for error reports and customer service.
More Customer Self-Service software & tools
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