Alternatives to SAP Service Cloud (49)
SAP Service Cloud optimiert und automatisiert Kundendienstprozesse mit Ticketing, Self-Service und Live-Chat. Perfekt für kosteneffizienten Service.
Zendesk is the perfect blend of automation and human assistance to deliver the best customer service for the AI era.
Customization
Reporting
Dashboards
Ticket creation user experience
Ticket response user experience
plus 11 more
Zoho Desk optimizes customer service with omnichannel capability, integrated workflow automation, numerous interfaces, self-service functions, and artificial intelligence.
Customization
User, role, and access management
Reporting
Dashboards
Ticket creation user experience
plus 35 more
HubSpot Service Hub is a customer service management software offering scalable support, help desk automations, and customer feedback tools all supported by a CRM system.
Reporting/dashboards
Workflow capability
Notifications
Scalability
User, role, and access management
plus 10 more
OMQ is the AI software for automated customer service. It reduces support effort, increases customer satisfaction, and delivers instant, precise answers across all channels.
Shelf is a knowledge management software that provides need-based answers, enhancing customer and employee success. It integrates efficiently with search, chat, IVR, and forms.
ServiceNow CSM enhances customer service by unifying front, middle, and back offices. It provides proactive monitoring, self-service portal, chatbot, and varying packages.
Customization
Content management
User, role, and access management
Notifications
Drag & drop
plus 69 more
Ameyo software offers customer experience solutions with features like call centers, CRM integration, live chat and omnichannel ticketing. Suitable for all business sizes.
Stageset is a sales enablement platform for B2B sellers that accelerates sales cycles, enhances deal predictability and offers sales document insights.
Empolis Service Express is a customer portal with AI-assisted search, guided diagnostics, interactive video support, and machine data analysis. Also available as a mobile app.
Trainn is a customer training platform for SaaS firms allowing creation of videos, on-the-spot training, and strategy effectiveness measurement.
More Customer Self-Service software & tools
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