ACL insight

ACL insight is a high-performance and flexible order management solution that consolidates e-commerce processes from all sales channels and combines them in a single application. It can be seamlessly integrated into existing system landscapes because of its modular architecture and is therefore a omnichannel enabler.

In addition to conventional order management functions, we cover many other e-commerce processes with ACL insight, which enables professional and comprehensive e-commerce:

• Single version of truth for online orders from all sales channels, especially for customer service units
• Real-time inventory monitoring and controlling (per sales channel/warehouse)
• Integration of multi-channel order management (online shops, marketplaces, POS)
• Intelligent order distribution across fulfillment points (e.g. warehouse, store, dropshipper)
• Processing of omnichannel orders (ship-from-store, click & collect, click & reserve, return to store)
• Analysis and reporting tools for every discipline

ACL insight maximises transparency and efficiency through automation and real-time monitoring. Customizable dashboards display all relevant data so that companies can check their stocks, react quickly to market changes and increase customer satisfaction through efficient order processing. This ensures a consistent shopping experience across all sales channels.

ACL is a leading provider of e-commerce solutions for over 20 years and supports medium-sized companies in the DACH and CEE region on their way to a seamless omnichannel experience. Our focus is on customized solutions for retailers that combine technology and service.

In addition to the ACL insight order management solution, our full-service package includes following solutions and services:

• PIM: Certified Pimcore SilverPartner and experts in the retail sector and individual B2B solutions
• Online shops: Experienced in the implementation of modern shop systems (including Shopware, OXID, WooCommerce, etc.)
• Customer service: First and second level support by phone, email and chat
• Accounts receivable management: Takeover of the invoicing process including debt collection
• IT operations: 24/7 technical support for system operation
• Logistics: Fulfilment and warehouse logistics in collaboration with our partners

As experienced e-commerce experts with in-depth process knowledge, well-known retailers such as dm-drogerie markt, BabyOne, Kastner & Öhler, Apollo, Hervis and many more see us not only as a service provider, but also as a strategic partner for their digital business development.