Zoho Desk vs. OMQ Chatbot und Kundenservice Software

What is Zoho Desk?

Zoho Desk is a customer service solution that is intended to be scalable for any company. According to Zoho, the app is already being used by 50,000 companies worldwide to increase their own employees' productivity, increase customer satisfaction, and strengthen customer loyalty. The core benefits of the system, according to the company, lie in its omnichannel capability, integrated workflow automation, numerous interfaces, self-service functions, and the use of artificial intelligence in different areas. For example, email, chat, and social media can be operated with Zoho Desk, repetitive actions can be easily automated, CRM, messenger, and other programs can be connected via API, knowledge databases or user communities can be generated, and support tickets can be efficiently organized using AI. Zoho Desk is available for free for up to three employees. Beyond that, there are three packages with advanced features between 14 and 40 Euros per employee per month.

Want to see all Zoho tools? Then take a look at Zoho-Overview.

OMQ is a leading German AI platform for automated customer service.With its proprietary Generative AI and an LLM pipeline specifically designed for customer service, OMQ automatically answers customer inquiries accurately and without hallucinations — across all channels, fully compliant with the GDPR and the EU AI Act.

Trusted by Leading Brands

More than 100 companies — including DB Bahn, Tchibo, Mister Spex, alltours, WELT, and Hörmann — already rely on OMQ to automate their service processes, reduce support costs, and sustainably increase customer satisfaction.

Benefits

Up to 80% automation rate for service inquiries

- Ready to use immediately: works out-of-the-box with no IT effort required
- Omnichannel support: chat, messenger, email, help page, contact form, and ticketing systems
- Proprietary Generative AI pipeline for safe, controlled responses
- Fully GDPR-compliant with hosting in Europe
- Over 13 years of AI experience in customer service

Additional Highlights

Email Automation with OMQ Reply:

Our AI email bot, OMQ Reply, automatically understands incoming support emails and generates complete, legally compliant responses or drafts within seconds. This enables up to 80% of all inquiries to be processed automatically — quickly, individually, and in the company’s own tone of voice.

Process Automation & AI Agents:

OMQ AI Agents independently execute entire service processes — such as address changes, returns, or contract signings — directly within backend systems. This relieves teams, reduces processing times, and sustainably increases service efficiency.