Zoho Desk vs. ebuero

What is Zoho Desk?

Zoho Desk is a customer service solution that is intended to be scalable for any company. According to Zoho, the app is already being used by 50,000 companies worldwide to increase their own employees' productivity, increase customer satisfaction, and strengthen customer loyalty. The core benefits of the system, according to the company, lie in its omnichannel capability, integrated workflow automation, numerous interfaces, self-service functions, and the use of artificial intelligence in different areas. For example, email, chat, and social media can be operated with Zoho Desk, repetitive actions can be easily automated, CRM, messenger, and other programs can be connected via API, knowledge databases or user communities can be generated, and support tickets can be efficiently organized using AI. Zoho Desk is available for free for up to three employees. Beyond that, there are three packages with advanced features between 14 and 40 Euros per employee per month.

Want to see all Zoho tools? Then take a look at Zoho-Overview.

What is ebuero?

ebuero is a telephone service for small and medium-sized businesses. The telephone service integrates seamlessly into your own company. Callers automatically reach ebuero via call forwarding. The data from the calls can be integrated into your own systems. ebuero has Zapier interfaces, with which over 3,500 apps can be directly addressed. Information from the calls is delivered via email, SMS, fax or app. There is a free ebuero app. Price and further information can be requested on the ebuero website.