Salesforce Einstein vs. SAP Sales Cloud

What is Salesforce Einstein?

Salesforce Einstein describes itself as a "smart CRM assistant", which allows decisions to be made quickly based on artificial intelligence, employee productivity to be increased, and customer satisfaction to be enhanced. The functions of the tool include making forecasts and recommendations, embedding insights into data sets or apps, and integrating AI into workflows and business processes. Salesforce Einstein is part of the Salesforce Cloud products, the price of the tool can be requested through these.

Do you want to learn more about the services of Salesforce? You can find all the tools and helpful articles about the products on our Company Overview Page of Salesforce.

What is SAP CRM?

Whether stand-alone or if companies are already working with other SAP tools - the SAP CRM system can easily be linked and is also relevant for small and medium-sized businesses. Through the automated configuration of offers and contracts, users can avoid the time-consuming manual creation. SAP CRM also allows the prioritization of leads and opportunities, storage of customer data in one place, and the enhancement of sales productivity with tools for collaboration, interactive dashboards, and customer analytics. This allows users to keep track of their progress in the sales process, reveal potential, and see which customers should be addressed again.