Luigi's Box

Luigi’s Box gives us much better control over onsite search and product discovery. The redirects, synonyms and related category tools are especially useful because they help customers find the right products even when they search using different wording, abbreviations or part numbers. The reporting is also helpful for spotting poor search results and fixing them quickly, so it supports ongoing website improvements rather than just being a one-off tool.

Some areas can take a little time to set up properly, especially when managing larger numbers of redirects, synonyms and product relationships. It is most effective when someone regularly reviews the data and keeps improving it, so it does need ongoing attention. That said, this is more of a setup and maintenance point than a major downside, as the flexibility is one of the reasons the tool is useful.

Luigi’s Box helps us improve how customers find products on our website, especially when they search using different wording, abbreviations, spelling variations or part numbers. It has made it easier for us to manage redirects, synonyms, related categories and search results, which helps reduce poor search journeys and missed product visibility. The main benefit is that we can spot search issues and fix them quickly, giving customers a better route to the right products while also supporting conversion and ongoing ecommerce improvements.

Luigi's Box has transformed both our site search and product recommendations. The search results are much more relevant than our native Magento search, making it easier for customers to find the right products quickly. Since implementing Luigi's Box we've seen improvements in both site conversion rate and average basket value. The recommendation engine has also performed really well by surfacing relevant products that customers actually add to their orders. The platform is easy to manage and gives us useful insights into how customers search and interact with our site. On top of the product itself, the customer service and account management have been excellent. Our account manager is proactive, responsive and always willing to help. I genuinely wouldn't want to go back to using a native ecommerce search solution.

The main area I'd like to see improved is the reporting and analytics. We haven't found it reliable enough to use as our primary source of reporting, so we tend to rely on other analytics platforms instead. More robust reporting and greater confidence in the data would make an already excellent product even better.

We have a large catalogue of technical spare parts, so helping customers quickly find the correct product is critical. Luigi's Box has significantly improved the relevance and speed of our on-site search, reducing the frustration of customers not finding what they need. The recommendation engine has also helped us increase average basket value by suggesting genuinely relevant products and accessories. Since implementing Luigi's Box, we've seen improvements in both conversion rate and basket value, making it a worthwhile investment for our ecommerce business.

Luigi's Box immediately impressed us with its easy setup, rich configuration options and helpful technical support. It was no problem to adapt the system to our requirements, including individual customisation. We also greatly appreciate the detailed search statistics. Above all, we are happy for that our customers have an excellent search engine, and we have seen an increase in conversions and orders as a result. After an extended period of use, I can confirm the high quality of the service and particularly appreciate the quick response of the technical support whenever changes are required on our side. I am also very pleased that we have not experienced any service outages so far.

It is quite difficult to find any shortcomings as we are not missing any essential feature. It might be interesting to have a choice of several templates with different design elements, although it's not a problem to customize anything using css. It would be also great if the output html code could be edited directly in the administration, but that's not a problem for their willing tech support.

Sophisticated search engine with many features and excellent optimization. The whispering works perfectly, it can even handle typos and allows our customers to find the product they are looking for very quickly. Detailed usage statistics allow us to further adjust our product range according to the current customer interest and reveal our product gaps. Connecting to our e-shop works seamlessly, reactions to changes in the XML feed are snappy and an instant refresh can be made, which is useful when we want, for example, large price changes to appear immediately.

Lightning-fast support and professional technical assistance: As a manager overseeing three online stores, I highly value the responsiveness of the Luigi’s Box team—technical support is available almost instantly, which allows us to seamlessly manage multiple brands simultaneously and implement optimizations quickly. Measurable conversion growth thanks to advanced NLP: The algorithms handle Polish inflection, typos, and synonyms exceptionally well. This is crucial in today’s "search-first" model, where customers expect immediate results without the need for tedious browsing through product categories. Shortened customer journey and full control over search intent: The tool allows us to precisely guide users toward products with the highest business potential. This eliminates customer frustration, increases average order value (AOV), and builds loyalty by delivering highly relevant results in a fraction of a second.

At this stage, I haven't identified any negative aspects or downsides to using the platform. The software works as expected across all three of our stores, and any minor setup questions were quickly resolved by their support team. It’s a very solid and reliable solution

In modern e-commerce, customers no longer want to waste time clicking through complex category trees. The shopping model has clearly shifted toward a search-first approach – users arrive with a specific intent and expect an immediate, highly relevant result. After implementing Luigi’s Box in our stores: The search conversion rate increased significantly Advanced NLP algorithms handle Polish inflection, typos, and synonyms with ease, allowing customers to quickly find exactly what they are looking for. The purchase journey was significantly shortened Precise search results eliminate unnecessary steps and user frustration, directly translating into higher basket value and increased customer loyalty. We gained real control over purchase intent The tool enables intelligent product exposure management, allowing us to promote key business products while maintaining full search relevance. Summary I fully recommend Luigi’s Box. It is a rare combination of a powerful algorithm and a truly customer-centric, partnership-driven approach. For any Manager looking to achieve measurable sales growth and meet the expectations of today’s consumers, this tool is absolutely essential.

I enjoyed wide configuration options in Luigi's Box admin GUI, detailed integration documentation and fast and flexible development support from their team.

In some places api endpoints could be more unified, in search you can provide "remove_fields", in recommenders you can not, while they both return similar data.

Robust search engine, catalog management via their admin GUI.

We had great contact each step of the way. From the first contact with Andrej on the Webwinkel vakdagen to the technical parts and follow up. They are always looking to improve, which fits perfectly with our firm.

Don't have any downsides worth mentioning. There are always little bumps along the road, but it was fixed with clear communication.

We solved our search issue, we went from a simple SKU B2B focused system to a fully B2C proof search system. AI based recommendations and product listings.

We have been using Luigi’s Box for some time, and it has significantly enhanced our website’s search and recommendation functionality. Its AI-powered search delivers highly relevant results quickly and accurately, making it easier for customers to find the products they are looking for. This has contributed to improved user engagement and better conversion rates.

At this point, I have not identified any significant drawbacks. The implementation process was smooth, and the support team has consistently been responsive, professional, and helpful whenever assistance was needed.

Luigi’s Box helps us address one of the key challenges in product discovery. Customers often do not know the exact industry-specific terminology for the items they are searching for. The search functionality effectively interprets their intent and helps guide them toward the most relevant products, improving the overall customer experience and making product selection much easier.

Die Filter- und Sortiermöglichkeiten sind für uns definitiv das Highlight. Unser vorheriges Tool hatte hier deutliche Schwächen, und der Wechsel hat die Customer Experience spürbar verbessert. Produkte lassen sich viel gezielter finden, die Suchergebnisse wirken relevanter und wir merken, dass Kunden schneller zum Ziel kommen. Die Umstellung war insgesamt unkompliziert und die ersten positiven Effekte waren relativ schnell sichtbar.

Bei der Auswertung einzelner Funktionen gibt es noch Luft nach oben. Ein konkretes Beispiel: Die Performance von Bannern innerhalb der Suchergebnisse lässt sich aktuell nicht so granular analysieren, wie wir es uns wünschen würden. Kein K.O.-Kriterium, aber für ein Tool auf diesem Level wären tiefere Reporting-Möglichkeiten in diesen Bereichen ein echter Mehrwert.

Wir betreiben einen Onlineshop mit einem sehr breiten Sortiment, bei dem technische Produktdaten oft kaufentscheidend sind. Die Herausforderung war nicht nur, diese Daten vollständig zu erfassen, sondern sie dem Kunden so aufzubereiten, dass er schnell versteht, ob ein Produkt zu seinen Anforderungen passt – und dann auch direkt danach filtern kann. Luigi's Box hat uns dabei geholfen, genau das umzusetzen: Die Filterfunktion auf Basis technischer Attribute ist für uns ein zentrales Element, das die Produktfindung deutlich vereinfacht und die Absprungrate bei der Suche reduziert hat.

Luigi’s Box has been an outstanding solution for improving the performance of our online store. Its advanced analytics deliver highly valuable insights into customer search behavior, helping us make smarter, data-driven decisions and continuously optimize the shopping experience.

There is very little to dislike about Luigi’s Box. Some advanced features can require a bit of initial learning, but the platform’s excellent support team makes the process smooth, fast, and highly effective. Their assistance is professional, responsive, and always focused on helping us get the maximum value from the tool.

Luigi’s Box solves key challenges in our online store, especially around search quality, product discovery, and understanding customer behavior. It helps customers find the right products faster and improves the overall shopping experience. The biggest benefits are the powerful analytics, relevant search results, and the ability to make data-driven improvements. The platform is reliable, intuitive, and brings clear value to e-commerce performance. Combined with excellent and responsive customer support, Luigi’s Box is a highly effective solution that we would definitely recommend.

It has a fast search engine.It is possible custom design solution. Liugis Box is a part of Shoptet Premium add-ons. It is a great!

Administration is a little bit complicated for first settings. But the next steps are intuitive.

Search in the e-shops www.uni-max.com in EU.

What we value most about Luigi’s Box is that it helps customers always find exactly what they are looking for. In addition, thanks to Luigi’s Box’s internal system, we can clearly see what customers are searching for but are unable to find - helping us identify where our product offering needs to be expanded.

Although the price is on the higher side, the service pays for itself while improving the overall user experience of the online store.

It helps us solve the limitations of the search function on our e-shop.

I like the easy implementation, intuitive interface, and responsive support team. The search and recommendation features work well and help improve the overall customer experience.

So far, we haven’t experienced any major issues and the overall experience has been positive.

Luigi’s Box helps us improve product search relevance and overall customer experience. Even when customers type queries incorrectly, the system is usually able to show relevant results. We also use the search analytics and insights to better understand customer behavior and optimize the e-shop accordingly.

Very relevant search results that noticeably improve product discovery and conversions. Easy to manage and gives good control over what products to promote. The analytics are also helpful for ongoing optimization.

Takes some time to properly set up and fine-tune, especially if you want to get the best results. Some advanced features are not fully intuitive at the beginning.

We use Luigi’s Box to improve on-site search and help customers find products faster. It reduced zero-result searches and increased conversion rates. It also saves time internally thanks to easier search management and better insights.

When we use several tools in our business it's not everytime easy to evaluate how they contribute to overal revenue. But in case of Luigi's Box it's visible - we see it increases our revenue and we recommend to use it.

To be honest, it’s genuinely hard to find any real downsides, as my overall experience has been consistently positive and exceeded my expectations in nearly every way.

contribution can be easily calculated, increases our revenue

It understands customer typos perfectly or when the customer writes what they are looking for under a different name, luigisbox finds out exactly what the person is looking for and needs. This is very important in our segment. We also like clear statistics and data that we can pull out and based on that see what can be improved.

It's not even something I should have criticized, I can imagine that for smaller e-shops with a smaller budget it can be more expensive, of course the return and real results will come and it will pay its price. We are very satisfied.

--increased number of orders and inquiries for our products due to simplified browsing -many of our products can be called by multiple names, so it's quite important to us