Luigi's Box Reviews (81)

AI-generated summary
What users say about Luigi's Box
Based on 81 reviews

Luigi's Box is praised for its fast, accurate search function that delivers relevant results even with typos. Users appreciate personalized product recommendations that increase conversion rates, as well as intuitive analytics dashboards for insights into customer behavior. The proactive, lightning-fast customer support is another plus. Drawbacks include higher prices for smaller companies and a time-consuming initial setup. Beginners often find the administration complex. Additionally, users criticize limited customization options for the search layout, inconsistent API endpoints, and delays in banner management.

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“Excellent search and merchandising tool for ecommerce”
4.5
T
In the last 3 months
Thomas
Validated Reviewer
Ecommerce / AI Project Manager at
L&S Engineers Ltd
  • 51-1000 employees
  • Industry: Retail
Use cases:
Content RecommendationE-MerchandisingOnsite Search

What did you like?

Luigi’s Box gives us much better control over onsite search and product discovery. The redirects, synonyms and related category tools are especially useful because they help customers find the right products even when they search using different wording, abbreviations or part numbers. The reporting is also helpful for spotting poor search results and fixing them quickly, so it supports ongoing website improvements rather than just being a one-off tool.

What did you not like?

Some areas can take a little time to set up properly, especially when managing larger numbers of redirects, synonyms and product relationships. It is most effective when someone regularly reviews the data and keeps improving it, so it does need ongoing attention. That said, this is more of a setup and maintenance point than a major downside, as the flexibility is one of the reasons the tool is useful.

Which problems are you solving with the product?

Luigi’s Box helps us improve how customers find products on our website, especially when they search using different wording, abbreviations, spelling variations or part numbers. It has made it easier for us to manage redirects, synonyms, related categories and search results, which helps reduce poor search journeys and missed product visibility. The main benefit is that we can spot search issues and fix them quickly, giving customers a better route to the right products while also supporting conversion and ongoing ecommerce improvements.

What did you like?

Luigi's Box has transformed both our site search and product recommendations. The search results are much more relevant than our native Magento search, making it easier for customers to find the right products quickly. Since implementing Luigi's Box we've seen improvements in both site conversion rate and average basket value. The recommendation engine has also performed really well by surfacing relevant products that customers actually add to their orders. The platform is easy to manage and gives us useful insights into how customers search and interact with our site. On top of the product itself, the customer service and account management have been excellent. Our account manager is proactive, responsive and always willing to help. I genuinely wouldn't want to go back to using a native ecommerce search solution.

What did you not like?

The main area I'd like to see improved is the reporting and analytics. We haven't found it reliable enough to use as our primary source of reporting, so we tend to rely on other analytics platforms instead. More robust reporting and greater confidence in the data would make an already excellent product even better.

Which problems are you solving with the product?

We have a large catalogue of technical spare parts, so helping customers quickly find the correct product is critical. Luigi's Box has significantly improved the relevance and speed of our on-site search, reducing the frustration of customers not finding what they need. The recommendation engine has also helped us increase average basket value by suggesting genuinely relevant products and accessories. Since implementing Luigi's Box, we've seen improvements in both conversion rate and basket value, making it a worthwhile investment for our ecommerce business.
“Luigi's Box exceeded our expectations”
5.0
J
In the last 12 months
Jaroslav
Validated Reviewer
Administrator at
CzechSoul s.r.o.
  • 1-50 employees
  • Industry: Fashion
Use cases:
E-Commerce Search

What did you like?

Luigi's Box immediately impressed us with its easy setup, rich configuration options and helpful technical support. It was no problem to adapt the system to our requirements, including individual customisation. We also greatly appreciate the detailed search statistics. Above all, we are happy for that our customers have an excellent search engine, and we have seen an increase in conversions and orders as a result. After an extended period of use, I can confirm the high quality of the service and particularly appreciate the quick response of the technical support whenever changes are required on our side. I am also very pleased that we have not experienced any service outages so far.

What did you not like?

It is quite difficult to find any shortcomings as we are not missing any essential feature. It might be interesting to have a choice of several templates with different design elements, although it's not a problem to customize anything using css. It would be also great if the output html code could be edited directly in the administration, but that's not a problem for their willing tech support.

Which problems are you solving with the product?

Sophisticated search engine with many features and excellent optimization. The whispering works perfectly, it can even handle typos and allows our customers to find the product they are looking for very quickly. Detailed usage statistics allow us to further adjust our product range according to the current customer interest and reveal our product gaps. Connecting to our e-shop works seamlessly, reactions to changes in the XML feed are snappy and an instant refresh can be made, which is useful when we want, for example, large price changes to appear immediately.
“Real conversion growth and a shorter purchase journey”
5.0
A
In the last 12 months
Aleksandra
Validated Reviewer
E-commerce Manager at
timetrend.pl , riff.net.pl , nobleplace.pl
  • 51-1000 employees
  • Industry: Consumer Goods
Use cases:
E-Commerce AnalyticsE-Commerce PersonalizationE-Commerce Search
+ 3 more

What did you like?

Lightning-fast support and professional technical assistance: As a manager overseeing three online stores, I highly value the responsiveness of the Luigi’s Box team—technical support is available almost instantly, which allows us to seamlessly manage multiple brands simultaneously and implement optimizations quickly. Measurable conversion growth thanks to advanced NLP: The algorithms handle Polish inflection, typos, and synonyms exceptionally well. This is crucial in today’s "search-first" model, where customers expect immediate results without the need for tedious browsing through product categories. Shortened customer journey and full control over search intent: The tool allows us to precisely guide users toward products with the highest business potential. This eliminates customer frustration, increases average order value (AOV), and builds loyalty by delivering highly relevant results in a fraction of a second.

What did you not like?

At this stage, I haven't identified any negative aspects or downsides to using the platform. The software works as expected across all three of our stores, and any minor setup questions were quickly resolved by their support team. It’s a very solid and reliable solution

Which problems are you solving with the product?

In modern e-commerce, customers no longer want to waste time clicking through complex category trees. The shopping model has clearly shifted toward a search-first approach – users arrive with a specific intent and expect an immediate, highly relevant result. After implementing Luigi’s Box in our stores: The search conversion rate increased significantly Advanced NLP algorithms handle Polish inflection, typos, and synonyms with ease, allowing customers to quickly find exactly what they are looking for. The purchase journey was significantly shortened Precise search results eliminate unnecessary steps and user frustration, directly translating into higher basket value and increased customer loyalty. We gained real control over purchase intent The tool enables intelligent product exposure management, allowing us to promote key business products while maintaining full search relevance. Summary I fully recommend Luigi’s Box. It is a rare combination of a powerful algorithm and a truly customer-centric, partnership-driven approach. For any Manager looking to achieve measurable sales growth and meet the expectations of today’s consumers, this tool is absolutely essential.
“More than a search engine”
4.5
G
In the last 3 months
Gediminas
Validated Reviewer
Tech lead at
AZETA, UAB
  • 1-50 employees
  • Industry: Consumer Goods
Use cases:
AI Sales PersonalizationContent RecommendationE-Commerce Search
+ 1 more

What did you like?

I enjoyed wide configuration options in Luigi's Box admin GUI, detailed integration documentation and fast and flexible development support from their team.

What did you not like?

In some places api endpoints could be more unified, in search you can provide "remove_fields", in recommenders you can not, while they both return similar data.

Which problems are you solving with the product?

Robust search engine, catalog management via their admin GUI.
“I would surely recommend Luigi's box! ”
4.5
R
In the last 3 months
Robbe
Validated Reviewer
Digital marketeer at
Lucide
  • 1-50 employees
  • Industry: Möbel
Use cases:
Onsite Search

What did you like?

We had great contact each step of the way. From the first contact with Andrej on the Webwinkel vakdagen to the technical parts and follow up. They are always looking to improve, which fits perfectly with our firm.

What did you not like?

Don't have any downsides worth mentioning. There are always little bumps along the road, but it was fixed with clear communication.

Which problems are you solving with the product?

We solved our search issue, we went from a simple SKU B2B focused system to a fully B2C proof search system. AI based recommendations and product listings.

What did you like?

We have been using Luigi’s Box for some time, and it has significantly enhanced our website’s search and recommendation functionality. Its AI-powered search delivers highly relevant results quickly and accurately, making it easier for customers to find the products they are looking for. This has contributed to improved user engagement and better conversion rates.

What did you not like?

At this point, I have not identified any significant drawbacks. The implementation process was smooth, and the support team has consistently been responsive, professional, and helpful whenever assistance was needed.

Which problems are you solving with the product?

Luigi’s Box helps us address one of the key challenges in product discovery. Customers often do not know the exact industry-specific terminology for the items they are searching for. The search functionality effectively interprets their intent and helps guide them toward the most relevant products, improving the overall customer experience and making product selection much easier.
Reply from Luigi's Box:

Thanks a lot, Denis! 😊 We're thrilled Luigi’s Box makes search easier and helps your customers find exactly what they need. 🚀 Also great to hear implementation went smoothly and our team could support you! 🙌

“Luigis Box hat unsere Onsite-Suche spürbar verbessert”
4.5
K
In the last 3 months
Kevin
Validated Reviewer
Marketing maanger at
HWT-Pro
  • 1-50 employees
  • Industry: Retail
Use cases:
Content RecommendationE-Commerce AnalyticsE-Commerce Search

What did you like?

Die Filter- und Sortiermöglichkeiten sind für uns definitiv das Highlight. Unser vorheriges Tool hatte hier deutliche Schwächen, und der Wechsel hat die Customer Experience spürbar verbessert. Produkte lassen sich viel gezielter finden, die Suchergebnisse wirken relevanter und wir merken, dass Kunden schneller zum Ziel kommen. Die Umstellung war insgesamt unkompliziert und die ersten positiven Effekte waren relativ schnell sichtbar.

What did you not like?

Bei der Auswertung einzelner Funktionen gibt es noch Luft nach oben. Ein konkretes Beispiel: Die Performance von Bannern innerhalb der Suchergebnisse lässt sich aktuell nicht so granular analysieren, wie wir es uns wünschen würden. Kein K.O.-Kriterium, aber für ein Tool auf diesem Level wären tiefere Reporting-Möglichkeiten in diesen Bereichen ein echter Mehrwert.

Which problems are you solving with the product?

Wir betreiben einen Onlineshop mit einem sehr breiten Sortiment, bei dem technische Produktdaten oft kaufentscheidend sind. Die Herausforderung war nicht nur, diese Daten vollständig zu erfassen, sondern sie dem Kunden so aufzubereiten, dass er schnell versteht, ob ein Produkt zu seinen Anforderungen passt – und dann auch direkt danach filtern kann. Luigi's Box hat uns dabei geholfen, genau das umzusetzen: Die Filterfunktion auf Basis technischer Attribute ist für uns ein zentrales Element, das die Produktfindung deutlich vereinfacht und die Absprungrate bei der Suche reduziert hat.
“Review after 2 years of using Luigi\'s Box in mobile spare parts eccom. industry”
4.5
I
In the last 3 months
Igor
Validated Reviewer
Head of Marketing, Project manager at
iFix s.r.o.
  • 51-1000 employees
  • Industry: Electrical/Electronic Manufacturing
Use cases:
E-Commerce SearchE-Commerce ToolsEnterprise Search Software
+ 1 more

What did you like?

Luigi’s Box has been an outstanding solution for improving the performance of our online store. Its advanced analytics deliver highly valuable insights into customer search behavior, helping us make smarter, data-driven decisions and continuously optimize the shopping experience.

What did you not like?

There is very little to dislike about Luigi’s Box. Some advanced features can require a bit of initial learning, but the platform’s excellent support team makes the process smooth, fast, and highly effective. Their assistance is professional, responsive, and always focused on helping us get the maximum value from the tool.

Which problems are you solving with the product?

Luigi’s Box solves key challenges in our online store, especially around search quality, product discovery, and understanding customer behavior. It helps customers find the right products faster and improves the overall shopping experience. The biggest benefits are the powerful analytics, relevant search results, and the ability to make data-driven improvements. The platform is reliable, intuitive, and brings clear value to e-commerce performance. Combined with excellent and responsive customer support, Luigi’s Box is a highly effective solution that we would definitely recommend.
“Luigis Box is a great software for customers on a larger e-shop. They have new AI features.”
4.5
R
In the last 3 months
Radim
Validated Reviewer
CSO and CTO at
uni-max
  • 1-50 employees
  • Industry: International Trade and Development
Use cases:
E-Commerce Search

What did you like?

It has a fast search engine.It is possible custom design solution. Liugis Box is a part of Shoptet Premium add-ons. It is a great!

What did you not like?

Administration is a little bit complicated for first settings. But the next steps are intuitive.

Which problems are you solving with the product?

Search in the e-shops www.uni-max.com in EU.
“An excellent addition to our e-shop.”
4.5
D
In the last 6 months
David
Validated Reviewer
marketing manager at
Little Angel
  • 51-1000 employees
  • Industry: Textilwirtschaft
Use cases:
Content RecommendationE-Commerce Platforms & Shop SystemsE-Commerce Tools

What did you like?

What we value most about Luigi’s Box is that it helps customers always find exactly what they are looking for. In addition, thanks to Luigi’s Box’s internal system, we can clearly see what customers are searching for but are unable to find - helping us identify where our product offering needs to be expanded.

What did you not like?

Although the price is on the higher side, the service pays for itself while improving the overall user experience of the online store.

Which problems are you solving with the product?

It helps us solve the limitations of the search function on our e-shop.
“Great experience with Luigi’s Box”
5.0
I
In the last 6 months
Ivana
Validated Reviewer
COO at
Heliumking
  • 1-50 employees
  • Industry: Retail
Use cases:
Content RecommendationE-Commerce AnalyticsE-Commerce Personalization
+ 1 more

What did you like?

I like the easy implementation, intuitive interface, and responsive support team. The search and recommendation features work well and help improve the overall customer experience.

What did you not like?

So far, we haven’t experienced any major issues and the overall experience has been positive.

Which problems are you solving with the product?

Luigi’s Box helps us improve product search relevance and overall customer experience. Even when customers type queries incorrectly, the system is usually able to show relevant results. We also use the search analytics and insights to better understand customer behavior and optimize the e-shop accordingly.
“Significant boost in search performance and conversions”
5.0
L
In the last 6 months
Lukáš
Validated Reviewer
Operations Manager at
LARI CZ s.r.o.
  • 1-50 employees
  • Industry: Großhandel
Use cases:
E-Commerce Search

What did you like?

Very relevant search results that noticeably improve product discovery and conversions. Easy to manage and gives good control over what products to promote. The analytics are also helpful for ongoing optimization.

What did you not like?

Takes some time to properly set up and fine-tune, especially if you want to get the best results. Some advanced features are not fully intuitive at the beginning.

Which problems are you solving with the product?

We use Luigi’s Box to improve on-site search and help customers find products faster. It reduced zero-result searches and increased conversion rates. It also saves time internally thanks to easier search management and better insights.
“Increases overal revenue”
5.0
P
In the last 6 months
Petr
Validated Reviewer
CTO at
Customerscore.io
  • 51-1000 employees
  • Industry: Information Technology and Services
Use cases:
AI Sales PersonalizationContent RecommendationE-Commerce Analytics
+ 7 more

What did you like?

When we use several tools in our business it's not everytime easy to evaluate how they contribute to overal revenue. But in case of Luigi's Box it's visible - we see it increases our revenue and we recommend to use it.

What did you not like?

To be honest, it’s genuinely hard to find any real downsides, as my overall experience has been consistently positive and exceeded my expectations in nearly every way.

Which problems are you solving with the product?

contribution can be easily calculated, increases our revenue
“great addition to our e-shop”
5.0
O
In the last 12 months
Oto
Validated Reviewer
CEO at
Oto Hroba - STEPS NITRA
  • 1-50 employees
  • Industry: Business Supplies and Equipment
Use cases:
Content RecommendationE-Commerce AnalyticsE-Commerce Personalization
+ 5 more

What did you like?

It understands customer typos perfectly or when the customer writes what they are looking for under a different name, luigisbox finds out exactly what the person is looking for and needs. This is very important in our segment. We also like clear statistics and data that we can pull out and based on that see what can be improved.

What did you not like?

It's not even something I should have criticized, I can imagine that for smaller e-shops with a smaller budget it can be more expensive, of course the return and real results will come and it will pay its price. We are very satisfied.

Which problems are you solving with the product?

--increased number of orders and inquiries for our products due to simplified browsing -many of our products can be called by multiple names, so it's quite important to us
“Great tool that helps both us and our customers”
4.0
J
In the last 12 months
Juraj
Validated Reviewer
Marketing Manager at
INOWIS, s.r.o.
  • 1-50 employees
  • Industry: Retail
Use cases:
E-Commerce AnalyticsE-Commerce SearchOnsite Search

What did you like?

Search and recommender function is really fast for our customers. Also from our side, it provides useful statistics and insights. We can see trends and missed opportunities. Analytics section is well designed and detailed.

What did you not like?

Customisation took a while to figure out and some settings require manual setup, especially section with feeds was a bit confusing. Also admin panel could use some UI clean up. Otherwise no issues.

Which problems are you solving with the product?

We were looking for a solution for a fast product search on our online stores with analytics. The main benefit is that we see what our customers search for, therefore we can adjust our portfolio of products and overall UX improvement.
“LuigiBox is great and Intelligent tool for searching ”
5.0
P
In the last 12 months
Patrik
Validated Reviewer
IT Support at
Wilsondo
  • 51-1000 employees
  • Industry: Möbel
Use cases:
E-Commerce Platforms & Shop SystemsE-Commerce SearchE-Commerce Tools
+ 1 more

What did you like?

Using Luigi Box helps me understand what customers are currently interested in, what trends are popular right now, and which categories they search for most often. It integrates easily with Shoptet; while working with the tool requires some time, its complexity is outstanding.It also gives clear, data-based insights, so decisions about campaigns or assortment don’t have to rely only on intuition. I like that I can quickly spot rising trends or declining interest and react earlier than competitors. Over time, it helps build a better understanding of customer behavior, which makes planning promotions and stock much easier.

What did you not like?

For very small eshops, it may seem expensive, but the money will be returned very quickly in conversions.It can take som time to fully understand all the features at the beginning. Also, to get the best result tool needs regular monitoring and active work with the data

Which problems are you solving with the product?

In our company, we needed to increase conversions, understand customer behavior in the e-shop and simplify their search. Also analyze our trends on the e-shop. We were looking for a solution tha would give us clear data and help us make decisions faster.
“Intuitive way of improving your shop's customer exprience”
4.5
T
In the last 12 months
TOMASZ
Validated Reviewer
Analytics Manager
  • 1001+ employees
  • Industry: Cosmetics
Use cases:
E-Commerce Search

What did you like?

From a business user’s perspective, Luigi’s Box is an intuitive, easy-to-use tool. I like how it’s structured into dashboards, sections, and improvements, because it helps optimize each step of the user experience by providing relevant data on exit rates, synonyms, trends, and more.

What did you not like?

Limited capabilities of exporting data. It would be great to have connectors to the most common data warehouses

Which problems are you solving with the product?

Luigi's box helps me address the biggest part of the customer journey: search in a large ecommerce store. Thanks to the intuitive analytics and dashboard sections, improving this most complicated part of the user journey is much easier and less time-consuming.
“Get advantage by understanding your customers demands”
5.0
M
In the last 12 months
Miroslav
Validated Reviewer
Project manager at
FC ecom, s.r.o.
  • 1-50 employees
  • Industry: Fashion
Use cases:
E-Commerce SearchE-Commerce ToolsOnsite Search

What did you like?

Luigi's Box is a robust and easy-to-use tool that enhances your web search experience. It's quick to set up and straightforward to learn. The tool delivers insightful data on user search behavior, highlighting successful searches and pinpointing those that fall short. It offers a variety of solutions and recommendations to optimize search performance, improve outcomes, increase average basket value (ABV), and maximize your return on investment (ROI). A big benefit is that the team is continuously developing new features, so you’re always up to date with the latest trends and tools.

What did you not like?

The cost-efficiency of this tool relies on its set-up. Incorrect configuration can result in higher expenses.

Which problems are you solving with the product?

The features we appreciate the most are the advanced search capabilities and personalized recommendations provided by Luigi's Box. These functionalities have significantly enhanced our customers' shopping experience, allowing them to quickly find relevant products based on their preferences and browsing habits. The new AI tools accelerate workflows and make tasks easier to execute.Furthermore, it is allowing us to focus on delivering an outstanding user experience. Our collaboration with the Luigi's Box team has also been smooth and effective.
“Discovering Luigi’s Box: A Playful Surprise”
5.0
V
In the last 12 months
Veronika
Validated Reviewer
Marketing coordinator at
OnlineMedical s.r.o.
  • 1-50 employees
  • Industry: Health, Wellness and Fitness
Use cases:
E-Commerce AnalyticsE-Commerce Search

What did you like?

Fast and accurate search – customers can quickly find products, even with typos or different names. Personalization and recommendations – increases average cart value through relevant product suggestions. Easy integration and analytics

What did you not like?

Additional cost – the service is paid and requires budget allocation. Time for setup – optimizing recommendations and filters takes effort. Dependence on an external tool – part of the search and recommendation process is outside the e‑shop’s direct control.

Which problems are you solving with the product?

Customers often couldn’t find products due to typos or different names → fast and accurate search. Low average cart value → personalized recommendations and upselling.
Reply from Luigi's Box:

Thank you, for the fantastic 5⭐️ review! 🌟 We’re delighted that Luigi’s Box helps deliver fast, accurate search and personalized recommendations that boost cart value, and that the integration and analytics support your growth 🛍️

“Smart search that truly drives sales”
5.0
V
In the last 12 months
Veronika
Validated Reviewer
Marketing coordinator at
EcoRevolution s.r.o.
  • 1-50 employees
  • Industry: Cosmetics
Use cases:
Content RecommendationE-Commerce AnalyticsE-Commerce Search

What did you like?

Significantly better search compared to basic Shoptet search Autocomplete, typo tolerance, synonyms and language handling Personalized product recommendations that increase conversions Smooth and fast integration with Shoptet Clear and well-structured admin interface Measurable business impact on revenue and average order value Responsive and helpful customer support

What did you not like?

Higher pricing, especially for smaller e-shops Advanced features require time and fine-tuning Best results come with larger data volumes Admin interface may feel complex for beginners at first

Which problems are you solving with the product?

It solved issues with inaccurate search results and reduced zero-result searches. As a result, we improved conversions and the overall user experience.
Reply from Luigi's Box:

Thank you, Veronika, for the wonderful 5⭐️ review! 🌟 We’re thrilled that Luigi’s Box helped to boost conversions with smarter search, recommendations, and seamless Shoptet integration — and we’re always here to support you as you fine-tune and grow 🚀🛍️.

“Is the search not working on your website?”
5.0
m
In the last 12 months
michal
Validated Reviewer
web manager at
Komerční banka
  • 1001+ employees
  • Industry: Banking
Use cases:
Onsite Search

What did you like?

I like Luigi's Box because it works :) After implementation, the improvement was visible very quickly. Thanks to the easy administration, it’s very simple to fine-tune details, and the statistics make it possible to address remaining shortcomings quickly and efficiently.

What did you not like?

Sometimes I don’t like the administration because it’s very detailed and I don’t know it completely, so I can’t use the system to its full potential. I will keep working on it and learning.

Which problems are you solving with the product?

The only problem is my lack of knowledge of the system; the main benefit is truly functional search.
Reply from Luigi's Box:

Thank you, for the great 5⭐️ review! 🌟 We’re happy to hear Luigi’s Box delivered fast improvements and powerful search 👍

“Luigi’s Box significantly improved search on our e-shop”
4.5
R
In the last 12 months
Richard
Validated Reviewer
Product Manager
  • 51-1000 employees
  • Industry: Building Materials
Use cases:
E-Commerce AnalyticsE-Commerce PersonalizationE-Commerce Search
+ 1 more

What did you like?

What I like most is Luigi’s Box’s intuitive user interface, combined with AI-driven recommendations that improve the user experience and significantly increase the conversion rate.

What did you not like?

For smaller e-shops, the pricing can be slightly higher, and in some cases manual fine-tuning of search settings is needed, especially when data changes are not reflected immediately.

Which problems are you solving with the product?

Luigi’s Box helps us address weak search performance and less relevant product recommendations on our website. More accurate search results and personalized recommendations have improved the overall user experience, which also has a positive impact on conversion rates. Key benefits include fast and easy integration, clear analytics on user behavior, and the flexibility to adapt the solution to our e-shop’s specific needs. The AI-powered technology also supports better targeting and helps increase customer satisfaction.
“Best AI search shopify app”
5.0
N
In the last 12 months
Neeraj
Validated Reviewer
Developer
  • 1-50 employees
  • Industry: Consumer Electronics
Use cases:
E-Commerce Platforms & Shop SystemsE-Commerce Search

What did you like?

The best thing which I liked about Luigi's AI box app is that the search is very powerful, eg ours is Electronics store, if a user searches table, then he will be able to see all the things which can be kept on table

What did you not like?

The thing which I disliked the most is that the customization for search layout is limited only

Which problems are you solving with the product?

When Luigi's box was not installed on our store, it was very difficult to search for the particular product, but after it was installed it has become really easy for customers to search for the products
“Don't let visitors get lost – empower them with a search tool that delivers accurate results.”
5.0
P
In the last 12 months
Pavol
Validated Reviewer
CTO at
KOVIAN, s.r.o.
  • 1-50 employees
  • Industry: Retail
Use cases:
E-Commerce SearchE-Commerce ToolsOnsite Search

What did you like?

Luigi's Box doesn't just match words; it understands them. Thanks to advanced NLP, it captures the true intent behind every search, ensuring your customers always find exactly what they’re looking for.

What did you not like?

The interface of Luigi's Box is visually impressive, yet improving the user flow and accessibility features would be beneficial. A more streamlined design would help users more easily unlock the tool's complete value.

Which problems are you solving with the product?

We implemented Luigi's Box primarily to enhance product search on our websites, www.kovian.sk and www.kovian.cz. Previously, we found that customers often struggled to find the products they needed. Luigi's Box has helped us address this issue by providing a more intuitive and effective search experience.
“Improving the conversion rate”
5.0
J
In the last 12 months
Jiri
Validated Reviewer
COO at
Dům a zahrada Ježek s.r.o.
  • 1-50 employees
  • Industry: Retail
Use cases:
E-Commerce Search

What did you like?

The objective is to enhance the conversion rate. The customer is at the heart of everything we do. The implementation process is straightforward. The system integrates smoothly with existing workflows (Shoptet) Customer support The next stage is to analyse the data. Feedback from customers is actively incorporated.

What did you not like?

Deeper connection to market data, where the tool would work with general data according to the focus of companies and could recommend predefined settings

Which problems are you solving with the product?

Customer orientation and conversion rate in search and purchase. The tool works by evaluating data, which means it is constantly learning.
“Luigi's Box after 3 years of use”
5.0
M
In the last 12 months
Monika
Validated Reviewer
Content Specialist at
FixServis
  • 51-1000 employees
  • Industry: Electrical/Electronic Manufacturing
Use cases:
E-Commerce Search

What did you like?

After three years, we can say that Luigi's Box is not just a search engine, but a full-fledged tool for increasing sales and improving UX. We look at many things differently than before. The number of zero results and frustration when searching has decreased. Our order completion rate has increased. Older review: A simple and very important application for the growth of e-shops. Significantly improved search with Autocomplete. Setting synonyms for different product names = 1 same product. Thanks to the implementation of Luigi's Box, we understand more about customer behaviour. Liugi´s Box team is always willing to help.

What did you not like?

The Luigi's Box team is always helpful. Older review: So far we have not encountered a more serious problem. Everything we have needed has been solved by ourselves or with the support of the Luigi's Box team.

Which problems are you solving with the product?

Luigi's Box helps us with data on customer buying behaviour, product search accuracy and turning visitors into buyers. Customers find what they're looking for quickly.
“Best search tool fo eshop”
5.0
M
In the last 12 months
Miroslav
Validated Reviewer
Freelance at
LALIM s.r.o
  • 1-50 employees
  • Industry: Consumer Goods
Use cases:
E-Commerce Search

What did you like?

Luigibox has improved our on site search performance. The integrations was smooth. What I appreciate most is the dashboard- it doesnt just show data it tells us exactly where we are losing customers and how to fix it.

What did you not like?

Higher cost - while the tool deliveres value, it remains on the pricier side for small businesses

Which problems are you solving with the product?

We implemented Luigi's Box to overcome the limitations of our native platform's search, specifically its inability to handle typos and complex queries effectively. This led to high exit rates on 'zero results' pages.
“We implemented Luigi's Box”
5.0
N
In the last 12 months
Natália
Validated Reviewer
Sales Manager at
BIORUŽA, s. r. o.
  • 1-50 employees
  • Industry: Cosmetics
Use cases:
Onsite Search

What did you like?

Search finally “understands people” – typos, different word shapes, diacritics/without diacritics… This is exactly the type of problem that shows you every day how many customers are searching “somehow” and the e-shop couldn’t answer them before. Synonyms and “e-shop reality” – when someone writes, for example, vitamin C serum and another searches for ascorbic acid or C-cream for the skin, it’s great that it can be worked with and you don’t have to solve it manually through categories and names. Autocomplete and suggestions while typing – it seems like a detail, but in practice it’s a huge help. Less frustrated exits, more “aha, this is what I actually wanted”. Reports also make sense to people outside of IT – I like that we can see what is being searched for, what we don’t have, what people are clicking on, and from that make decisions for content and purchases (new products, additions to the range, editing names).

What did you not like?

It takes time to fine-tune. The first days/weeks are about setting things up: synonyms, brand preferences, rules for “top” products, what to boost and what to hide. It’s not “turn it on and go to sleep”. Customizations in the UI can hit limits. If you want it to look exactly like the brand and have specific UX ideas, sometimes you just can’t do without a developer. The price can increase with scale. When the e-shop grows (traffic, number of products, more modules), you need to remember that it is not a one-time investment, but rather a “living” expense.

Which problems are you solving with the product?

Luigi’s Box has helped us make the e-shop more “helpful”. Less blind searching, fewer “it didn’t find anything” moments, more situations where the customer quickly finds what they need. And for us, it’s a bonus that we can also extract practical insights into the assortment and content from it.
“Strong onsite search & analytics with responsive support”
5.0
R
In the last 12 months
Roland
Validated Reviewer
Director at
Gymclothes.cz
  • 1-50 employees
  • Industry: Sport
Use cases:
AI Sales PersonalizationE-Commerce AnalyticsE-Commerce Search

What did you like?

Fast, relevant onsite search + autocomplete (good typo tolerance) and genuinely useful analytics for spotting “no results” and improving merchandising. Also, support is responsive and practical.

What did you not like?

To get “perfect” relevance and a fully custom UX you still need technical effort/time, and pricing can become a bigger consideration as you scale features and usage.

Which problems are you solving with the product?

We needed to improve product discovery and reduce failed searches (“no results”), especially when customers use specific queries or make typos. Luigi’s Box helped make search more relevant and faster, and the analytics made it easier to identify what people are looking for and optimize the catalog/merchandising accordingly.
“Ve are very satisfied with the Luigi's Box”
5.0
P
In the last 12 months
Pavlína
Validated Reviewer
project manager at
DARRÉ Náchod s.r.o.
  • 1-50 employees
  • Industry: Textilwirtschaft
Use cases:
E-Commerce Search

What did you like?

We have been using Luigi's Box for several years now and I must say that we are very satisfied. It helps customers with their searches and shows us in the administration where we can still help customers, what they are looking for, what they have not found with us and thus we can also think about expanding the range. The analysis is really great, as is the possibility of redirecting search terms. We are really very satisfied and recommend Luigi's Box to others.

What did you not like?

Everything is fine, we have no problems or bad experiences. We don't see any flaws.

Which problems are you solving with the product?

We don't solve problems. Benefits: search overview
“Luigi's box improved the conversion rate on our website, made navigation easier for our customers.”
5.0
F
In the last 12 months
Filip
Validated Reviewer
Manager of company at
vinylor.cz
  • 1-50 employees
  • Industry: Building Materials
Use cases:
Onsite Search

What did you like?

Luigi's box has improved the conversion rate on our website and made navigation easier for our customers. It does a great job of guessing typos or related files, and the product filtering in the left bar works well too. Plus, it has improved the look of our search engine, which now looks more comprehensive and targeted.

What did you not like?

There is non, we didnt like the recommender on our title site, but perfect costumers support fixed it in like 10 minutes. / so nothing we would dislike. :)

Which problems are you solving with the product?

Conversion rate, better guidance on our website, complex searching. / better look.
“A necessary service if you want to take your e-shop to a higher level”
5.0
V
In the last 12 months
Vladimir
Validated Reviewer
Ecommerce manager at
iFix s.r.o
  • 51-1000 employees
  • Industry: Retail
Use cases:
E-Commerce PersonalizationE-Commerce Search

What did you like?

Optimizing the search box on the web and increasing conversion. Setting synonyms and customizing customer needs. Ever since we've been using the service, the boss doesn't ask us the question "why customers don't order", as customers find what they need

What did you not like?

We still haven't found anything to improve. Rather, Luigi's Box itself comes with improvements

Which problems are you solving with the product?

High-quality, fast and efficient search. Exactly what the customer needs
“Solid Search Engine Without the Usual Pain”
4.0
A
In the last 12 months
Andrejus
Validated Reviewer
Developer at
AZETA UAB
  • 1-50 employees
  • Industry: Pharmaceuticals
Use cases:
E-Commerce AnalyticsE-Commerce PersonalizationE-Commerce Search

What did you like?

Integration was surprisingly painless. I expected more hassle, but almost everything went pretty smoothly without endless debugging. The docs are well structured and informative, and in the places where we did meet obstacles, the support team was there for us. Also, the stability is solid — even on heavy-traffic days, the API kept working fine with no downtime.

What did you not like?

Catalog browser feels a bit limited when trying out queries or search tweaks. Recommenders configuration was confusing at the start, not as straightforward as the rest of the integration

Which problems are you solving with the product?

We switched from our old search engine because results were often off and it was hard to maintain. Luigi’s Box gives much better relevance and helped improve product discovery for users
“Luigi’s Box helped us optimize search and drive conversions”
5.0
R
In the last 12 months
Rafal
Validated Reviewer
Marketing Manager at
UrbanCity
  • 1-50 employees
  • Industry: Retail
Use cases:
E-Commerce Search

What did you like?

The search engine on the website, powered by Luigi's Box, fully meets all expectations. It works quickly, without crashes, and, above all, has a lot of tools that allow you to tailor search results to your marketing strategy. In addition, non-standard requests were handled by technical support. For example, we needed to present different results on the women's and men's landing pages, and we got it.

What did you not like?

It would be useful to combine this with Marketing Automation tools, e.g., displaying results for monitored contacts depending on assigned customer segmentation.

Which problems are you solving with the product?

The search engine helped customize results and increase conversion thanks to an interesting suggestion window.
Reply from Luigi's Box:

Thank you for your fantastic 5⭐️ review! 🙌 We’re thrilled that Luigi’s Box helped your e-shop optimize search and boost conversions💡🚀

“Fast and easy product navigation”
4.5
L
In the last 12 months
Ladislav
Validated Reviewer
Project Manager at
ONSA Plus
  • 1-50 employees
  • Industry: Großhandel
Use cases:
Content RecommendationE-Commerce AnalyticsE-Commerce Personalization
+ 2 more

What did you like?

Luigi’s Box improved our store’s search and made navigation much easier for customers. I really appreciate the intuitive search and simple navigation. Customers can quickly find the products they need, which saves time and increases satisfaction. The interface is clear, easy to use, and offers good customization options. Great technical support as well. Implementation was easy - fully handled by Luigi's box team, with even a few rounds of feedback implemented. All customers visiting our website therefore get improved search 24/7, and we get the necessary data in exchange, which we can consider in our monthly&quarterly reviews.

What did you not like?

Not much, the product is great as-is, and the support is great. It's battle-tested, and I don't see much faults at the moment.

Which problems are you solving with the product?

Luigi’s Box solves the problem of hard-to-find products. It makes product discovery faster and easier for our customers, which improves their experience and helps increase sales.
Reply from Luigi's Box:

Thank you for your great 4.5⭐️ review! 🙏 We’re so glad Luigi’s Box made navigation and search smoother for your customers and that our support and customizations met your expectations — we’ll keep making it even better! 🚀💡

“The implementation of search and recommendation features helped us increase our e-shop turnover ”
5.0
M
In the last 12 months
Martin
Validated Reviewer
Eshop Manager at
Marimex SK
  • 51-1000 employees
  • Industry: Retail
Use cases:
Content RecommendationOnsite Search

What did you like?

Easy implementation at the beginning, improved search results thanks to Luigisbox recommendations, recommender in multiple places on the site, very simple and clear admin, automated processes, just follow the easy-to-read data, no need to interfere with automation

What did you not like?

More use of AI, machine learning is slowly replacing AI, but the process needs to be accelerated.

Which problems are you solving with the product?

We had a problem with recommended products when searching for customers, LuigisBox solved it by personalizing each customer. Furthermore, product recommendations in the product details and in the shopping cart, where we needed to recommend similar products. When purchasing a pool, we wanted to recommend accessories, spare parts, or chemicals, and LuigisBox was able to automate everything.
Reply from Luigi's Box:

Thank you for your fantastic 5⭐️ review! 🙏 We're delighted that Luigi’s Box helped your e-shop boost turnover through smarter search and automated recommendations — and we’ll keep pushing AI improvements to make it even faster and smarter 🤖💪.

“Luigi's box - a box full of business boosters”
5.0
J
In the last 12 months
Jiří
Validated Reviewer
Product Assistant at
Kytary.cz
  • 51-1000 employees
  • Industry: Retail
Use cases:
E-Commerce AnalyticsE-Commerce PersonalizationE-Commerce Search

What did you like?

LB lets you focus on the business part, while doing the ordinary (boring) search settings that help you boost sales and customer engagement

What did you not like?

I would probably get lost easily at first, if I was not backed up by great customer support. But when they show you the system, you suddenly feel at home. Then you see it really is intuitive.

Which problems are you solving with the product?

We have many products that usually work synonym-wise, but our search did not work well with synonyms a typos. LB solves both problems at once in an elegant way.
Reply from Luigi's Box:

Thank you for your awesome 5⭐️ feedback! 🌟 We’re thrilled that Luigi’s Box helps your e-shop boost sales while making search setup effortless — and we’re so glad our support team made everything feel intuitive 🎶 😊.

“An outstanding service that truly enhances the customer experience”
5.0
J
In the last 12 months
Jacopo
Validated Reviewer
I am the Founder & E-commerce Manager at Blaco.it. at
Blaco.it
  • 1-50 employees
  • Industry: Cosmetics
Use cases:
E-Commerce Search

What did you like?

What I like best about Luigi’s Box is its ease of use and the immediate impact on results: search becomes smarter, suggestions are more relevant, and the customer shopping experience improves noticeably right from the start.

What did you not like?

We haven’t experienced any significant downsides. Only during the integration phase did a few minor issues arise, not caused by them, which were quickly resolved through collaboration with our developers.

Which problems are you solving with the product?

The integration phase required their support for a few minor issues, not caused by them, which were quickly resolved through collaboration with our developers.
Reply from Luigi's Box:

Thank you for the glowing 5⭐️ review—thrilled that Luigi’s Box made search smarter and improved your customers’ experience from day one 🙌. We appreciated the smooth teamwork during integration 🚀.

“Eine leistungsfähige Suchfunktion ist die Grundlage Ihres Onlineshops.”
4.5
K
In the last 12 months
Karolína
Validated Reviewer
SEO-Spezialistin at
Benu
  • 51-1000 employees
  • Industry: Pharmaceuticals
Use cases:
Content RecommendationE-Commerce PersonalizationE-Commerce Search
+ 1 more

What did you like?

Die Stärken von Luigi’s Box liegen ganz klar in der einfachen Bedienung und der durchdachten Optimierung. Besonders schätzen wir in unserem Unternehmen die umfangreichen Analysefunktionen und nutzen alle Möglichkeiten, die das Tool bietet. Ein weiterer Pluspunkt ist das schnelle Support-Team, das Herausforderungen umgehend löst – die Kommunikation funktioniert absolut reibungslos.

What did you not like?

Wenn wir auch ein paar Schwachpunkte nennen sollen, dann ergeben sich diese vor allem daraus, dass wir die Zahlen wirklich intensiv analysieren. In diesem Zusammenhang würden wir uns noch mehr Analysemöglichkeiten und eine noch höhere Genauigkeit der Kennzahlen wünschen.

Which problems are you solving with the product?

- Das Hauptproblem, das wir abdecken möchten, ist die Orientierung der Kunden auf unserer Website. Unser Menü umfasst eine große Anzahl von Kategorien und Artikeln, sodass es für Kunden manchmal schwierig ist, sich zurechtzufinden. Hier hilft uns Luigi’s Box am meisten. - Ein weiterer sehr wichtiger Zweck von Luigi’s Box ist der Recommender, mit dem wir unseren Kunden passende Zusatzprodukte anbieten können – also mehr Cross-Selling. - Und eine spannende Neuerung, die wir erst seit einem Jahr nutzen, ist der Verkauf von Suchpositionen an unsere Lieferanten – das bedeutet mehr direkte Marketing-Möglichkeiten.
Reply from Luigi's Box:

Vielen Dank für Ihr ausführliches Feedback 🙏 Wir freuen uns sehr, dass Sie die einfache Bedienung, Analysefunktionen und unseren Support schätzen – wir arbeiten kontinuierlich daran, die Analysemöglichkeiten noch weiter zu verbessern. 📊✨

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