Luigi's Box Reviews (61)

AI-generated summary
What users say about Luigi's Box
Based on 61 reviews

Luigi's Box is praised for its intelligent search functionality, which improves product visibility and delivers relevant results, often increasing conversion rates. Many appreciate the detailed analytics dashboards that offer insights into customer behavior. The responsive customer support is also frequently mentioned. Some find the initial setup and advanced feature configuration complex, and a few mention the cost as a potential concern, particularly for smaller businesses. Others would like more customization options and historical data in analytics.

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“Luigi's Box exceeded our expectations”
5.0
J
Older than 12 months
Jaroslav
Validated Reviewer
Administrator at
CzechSoul s.r.o.
  • 1-50 employees
  • Industry: Fashion

What did you like?

Luigi's Box immediately impressed us with its easy setup, rich configuration options and helpful technical support. It was no problem to adapt the system to our requirements, including individual customisation. We also greatly appreciate the detailed search statistics. Above all, we are happy for that our customers have an excellent search engine, and we have seen an increase in conversions and orders as a result.

What did you not like?

It is quite difficult to find any shortcomings as we are not missing any essential feature. It might be interesting to have a choice of several templates with different design elements, although it's not a problem to customize anything using css. It would be also great if the output html code could be edited directly in the administration, but that's not a problem for their willing tech support.

Which problems are you solving with the product?

Sophisticated search engine with many features and excellent optimization. The whispering works perfectly, it can even handle typos and allows our customers to find the product they are looking for very quickly. Detailed usage statistics allow us to further adjust our product range according to the current customer interest and reveal our product gaps. Connecting to our e-shop works seamlessly, reactions to changes in the XML feed are snappy and an instant refresh can be made, which is useful when we want, for example, large price changes to appear immediately.
Reply from Luigi's Box:

Thank you, Jaroslav, for your detailed review! It's fantastic to hear how Luigi's Box has exceeded expectations, especially with its ease of setup, customization options, and helpful support. We're glad the tool is making a positive impact on conversions and orders 🙌

“A necessary service if you want to take your e-shop to a higher level”
5.0
V
In the last 30 days
Vladimir
Validated Reviewer
Ecommerce manager at
iFix s.r.o
  • 51-1000 employees
  • Industry: Retail

What did you like?

Optimizing the search box on the web and increasing conversion. Setting synonyms and customizing customer needs. Ever since we've been using the service, the boss doesn't ask us the question "why customers don't order", as customers find what they need

What did you not like?

We still haven't found anything to improve. Rather, Luigi's Box itself comes with improvements

Which problems are you solving with the product?

High-quality, fast and efficient search. Exactly what the customer needs
“Solid Search Engine Without the Usual Pain”
4.0
A
In the last 30 days
Andrejus
Validated Reviewer
Developer at
AZETA UAB
  • 1-50 employees
  • Industry: Pharmaceuticals

What did you like?

Integration was surprisingly painless. I expected more hassle, but almost everything went pretty smoothly without endless debugging. The docs are well structured and informative, and in the places where we did meet obstacles, the support team was there for us. Also, the stability is solid — even on heavy-traffic days, the API kept working fine with no downtime.

What did you not like?

Catalog browser feels a bit limited when trying out queries or search tweaks. Recommenders configuration was confusing at the start, not as straightforward as the rest of the integration

Which problems are you solving with the product?

We switched from our old search engine because results were often off and it was hard to maintain. Luigi’s Box gives much better relevance and helped improve product discovery for users
“Luigi’s Box helped us optimize search and drive conversions”
5.0
R
In the last 3 months
Rafal
Validated Reviewer
Marketing Manager at
UrbanCity
  • 1-50 employees
  • Industry: Retail

What did you like?

The search engine on the website, powered by Luigi's Box, fully meets all expectations. It works quickly, without crashes, and, above all, has a lot of tools that allow you to tailor search results to your marketing strategy. In addition, non-standard requests were handled by technical support. For example, we needed to present different results on the women's and men's landing pages, and we got it.

What did you not like?

It would be useful to combine this with Marketing Automation tools, e.g., displaying results for monitored contacts depending on assigned customer segmentation.

Which problems are you solving with the product?

The search engine helped customize results and increase conversion thanks to an interesting suggestion window.
Reply from Luigi's Box:

Thank you for your fantastic 5⭐️ review! 🙌 We’re thrilled that Luigi’s Box helped your e-shop optimize search and boost conversions💡🚀

“Fast and easy product navigation”
4.5
L
In the last 3 months
Ladislav
Validated Reviewer
Project Manager at
ONSA Plus
  • 1-50 employees
  • Industry: Großhandel

What did you like?

Luigi’s Box improved our store’s search and made navigation much easier for customers. I really appreciate the intuitive search and simple navigation. Customers can quickly find the products they need, which saves time and increases satisfaction. The interface is clear, easy to use, and offers good customization options. Great technical support as well. Implementation was easy - fully handled by Luigi's box team, with even a few rounds of feedback implemented. All customers visiting our website therefore get improved search 24/7, and we get the necessary data in exchange, which we can consider in our monthly&quarterly reviews.

What did you not like?

Not much, the product is great as-is, and the support is great. It's battle-tested, and I don't see much faults at the moment.

Which problems are you solving with the product?

Luigi’s Box solves the problem of hard-to-find products. It makes product discovery faster and easier for our customers, which improves their experience and helps increase sales.
Reply from Luigi's Box:

Thank you for your great 4.5⭐️ review! 🙏 We’re so glad Luigi’s Box made navigation and search smoother for your customers and that our support and customizations met your expectations — we’ll keep making it even better! 🚀💡

“The implementation of search and recommendation features helped us increase our e-shop turnover ”
5.0
M
In the last 3 months
Martin
Validated Reviewer
Eshop Manager at
Marimex SK
  • 51-1000 employees
  • Industry: Retail

What did you like?

Easy implementation at the beginning, improved search results thanks to Luigisbox recommendations, recommender in multiple places on the site, very simple and clear admin, automated processes, just follow the easy-to-read data, no need to interfere with automation

What did you not like?

More use of AI, machine learning is slowly replacing AI, but the process needs to be accelerated.

Which problems are you solving with the product?

We had a problem with recommended products when searching for customers, LuigisBox solved it by personalizing each customer. Furthermore, product recommendations in the product details and in the shopping cart, where we needed to recommend similar products. When purchasing a pool, we wanted to recommend accessories, spare parts, or chemicals, and LuigisBox was able to automate everything.
Reply from Luigi's Box:

Thank you for your fantastic 5⭐️ review! 🙏 We're delighted that Luigi’s Box helped your e-shop boost turnover through smarter search and automated recommendations — and we’ll keep pushing AI improvements to make it even faster and smarter 🤖💪.

“Luigi's box - a box full of business boosters”
5.0
J
In the last 3 months
Jiří
Validated Reviewer
Product Assistant at
Kytary.cz
  • 51-1000 employees
  • Industry: Retail

What did you like?

LB lets you focus on the business part, while doing the ordinary (boring) search settings that help you boost sales and customer engagement

What did you not like?

I would probably get lost easily at first, if I was not backed up by great customer support. But when they show you the system, you suddenly feel at home. Then you see it really is intuitive.

Which problems are you solving with the product?

We have many products that usually work synonym-wise, but our search did not work well with synonyms a typos. LB solves both problems at once in an elegant way.
Reply from Luigi's Box:

Thank you for your awesome 5⭐️ feedback! 🌟 We’re thrilled that Luigi’s Box helps your e-shop boost sales while making search setup effortless — and we’re so glad our support team made everything feel intuitive 🎶 😊.

“An outstanding service that truly enhances the customer experience”
5.0
J
In the last 3 months
Jacopo
Validated Reviewer
I am the Founder & E-commerce Manager at Blaco.it. at
Blaco.it
  • 1-50 employees
  • Industry: Cosmetics

What did you like?

What I like best about Luigi’s Box is its ease of use and the immediate impact on results: search becomes smarter, suggestions are more relevant, and the customer shopping experience improves noticeably right from the start.

What did you not like?

We haven’t experienced any significant downsides. Only during the integration phase did a few minor issues arise, not caused by them, which were quickly resolved through collaboration with our developers.

Which problems are you solving with the product?

The integration phase required their support for a few minor issues, not caused by them, which were quickly resolved through collaboration with our developers.
Reply from Luigi's Box:

Thank you for the glowing 5⭐️ review—thrilled that Luigi’s Box made search smarter and improved your customers’ experience from day one 🙌. We appreciated the smooth teamwork during integration 🚀.

“Eine leistungsfähige Suchfunktion ist die Grundlage Ihres Onlineshops.”
4.5
K
In the last 3 months
Karolína
Validated Reviewer
SEO-Spezialistin at
Benu
  • 51-1000 employees
  • Industry: Pharmaceuticals

What did you like?

Die Stärken von Luigi’s Box liegen ganz klar in der einfachen Bedienung und der durchdachten Optimierung. Besonders schätzen wir in unserem Unternehmen die umfangreichen Analysefunktionen und nutzen alle Möglichkeiten, die das Tool bietet. Ein weiterer Pluspunkt ist das schnelle Support-Team, das Herausforderungen umgehend löst – die Kommunikation funktioniert absolut reibungslos.

What did you not like?

Wenn wir auch ein paar Schwachpunkte nennen sollen, dann ergeben sich diese vor allem daraus, dass wir die Zahlen wirklich intensiv analysieren. In diesem Zusammenhang würden wir uns noch mehr Analysemöglichkeiten und eine noch höhere Genauigkeit der Kennzahlen wünschen.

Which problems are you solving with the product?

- Das Hauptproblem, das wir abdecken möchten, ist die Orientierung der Kunden auf unserer Website. Unser Menü umfasst eine große Anzahl von Kategorien und Artikeln, sodass es für Kunden manchmal schwierig ist, sich zurechtzufinden. Hier hilft uns Luigi’s Box am meisten. - Ein weiterer sehr wichtiger Zweck von Luigi’s Box ist der Recommender, mit dem wir unseren Kunden passende Zusatzprodukte anbieten können – also mehr Cross-Selling. - Und eine spannende Neuerung, die wir erst seit einem Jahr nutzen, ist der Verkauf von Suchpositionen an unsere Lieferanten – das bedeutet mehr direkte Marketing-Möglichkeiten.
Reply from Luigi's Box:

Vielen Dank für Ihr ausführliches Feedback 🙏 Wir freuen uns sehr, dass Sie die einfache Bedienung, Analysefunktionen und unseren Support schätzen – wir arbeiten kontinuierlich daran, die Analysemöglichkeiten noch weiter zu verbessern. 📊✨

What did you like?

Quick product search. Customers can find their way around more easily and are given an additional incentive to buy. Perfect service.

What did you not like?

I have nothing to say. I am very satisfied. We are now expanding our cooperation.

Which problems are you solving with the product?

Search, incentives for larger purchases, excellent sales analytics
Reply from Luigi's Box:

Thank you for your amazing 5⭐️ review! 💛 We’re thrilled that Luigi’s Box made search faster and helped boost both navigation and sales for your e-shop — we’re excited to keep growing together! 🚀

“Over 4 years of satisfied experience”
5.0
T
In the last 12 months
Tomas
Validated Reviewer
E-shop administrator at
BRICOL-M spol s r.o.
  • 1-50 employees
  • Industry: Retail

What did you like?

Smart filtering, smart whisperer, recommender when going through the entire store. Possibility to customize the graphic template to our needs. Possibility to create URL links for items from different stock menus

What did you not like?

Only the annual fee could be a bit less, but we understand that development and maintenance + adding new features costs something.

Which problems are you solving with the product?

They have now helped us to increase the number of items at the URL link for items from various stock menus from 16 to infinity, which again has helped us to move further along in sending out newsletters etc.
Reply from Luigi's Box:

Your trust over such a long time truly means a lot to us 👍 We're so glad you're finding value in the smart features — from filtering and Autocomplete to the Recommender and custom URL links 🔍✨

What did you like?

It automatically corrects typos and misspellings in search queries, helping users find relevant products even with inaccurate input. The recommender system provides highly accurate and personalized suggestions, which noticeably increase the average order value. We’re seeing a high conversion rate directly from search results, proving that the search experience is optimized for real business performance.

What did you not like?

No serious downsides, but some advanced settings take a bit of time to explore. Everything works great – perhaps just more flexibility in visual customization.

Which problems are you solving with the product?

Luigi’s Box helps us solve the problem of inefficient search performance and poor product discoverability. Since implementation, we’ve seen a clear uplift in conversions coming from on-site search. It also saves us time thanks to automated typo correction and intelligent recommendations that reduce manual merchandising effort.
Reply from Luigi's Box:

It's great to hear that typo correction and smart recommendations are not just making the search experience smoother, but also lifting your conversions 📈🔍

“Internal search engine tool”
Source of review
4.0
D
In the last 12 months
Daniel
Validated Reviewer
CEO at
Astratex
  • 51-1000 employees
  • Industry: Fashion

What did you like?

- intellingent search with typos correction, search suggestions and incremental search togehther with advanced analytics

What did you not like?

- the cost can be more competitive, the implementation and configuration can be easier

Which problems are you solving with the product?

We solved with LB on-site search, we are in the discussion about product recomendation option
Reply from Luigi's Box:

Thanks a lot for your honest feedback — we’re really glad the smart search features and deep-dive analytics are proving useful for your team 👍

“Luigi really made the great change”
4.5
T
In the last 12 months
Tomáš
Validated Reviewer
Manager at
Plantex
  • 51-1000 employees
  • Industry: Retail

What did you like?

Luigi’s Box helps up to 90% of e-shop visitors quickly find exactly what they are looking for — or what we want them to discover. Its powerful search and smart product recommendations significantly improve the customer experience and lead to higher conversion rates. In addition to its accurate and intuitive search capabilities, it offers detailed analytics and statistics that are essential for understanding customer behavior. These insights allow us to fine-tune our content, product offerings, and overall strategy to better meet the needs of our visitors and drive business growth.

What did you not like?

There aren’t really any downsides, but to get the most out of the tool, it's important to invest some time in proper training. Understanding how to operate and configure it correctly is essential for achieving the best possible results and making full use of its powerful features.

Which problems are you solving with the product?

Before we started using Luigi’s Box, many of our e-shop visitors struggled to easily find the products they were looking for in our website. This negatively affected their experience and likely impacted our conversion rates. Then we found out Luigi’s Box and decided to give it a try, and it turned out to be a great decision. The tool work really well for us, making product discovery faster and more intuitive for our customers, which has noticeably improved overall satisfaction and engagement.
Reply from Luigi's Box:

It’s fantastic to hear that Luigi’s Box has become such a game-changer for your e-shop! 🙌 Knowing that our tools are helping your customers find what they need faster — and even things they didn’t know they wanted — is exactly the kind of feedback that fuels our team 💙

“Great optimization for our online-pharmacy”
Source of review
5.0
P
In the last 12 months
Philip
Validated Reviewer
COO at
St. Martin KG
  • 51-1000 employees
  • Industry: Health, Wellness and Fitness

What did you like?

Luigi’s Box bietet eine intelligente Suchfunktion, die relevante Ergebnisse schnell liefert, selbst bei Tippfehlern oder ungenauen Eingaben. Die Benutzeroberfläche ist übersichtlich und intuitiv gestaltet, was die Bedienung angenehm und einfach macht. Besonders nützlich finde ich die vielseitigen Anpassungsmöglichkeiten für Produktempfehlungen, die auf dem Nutzerverhalten basieren und die Conversion-Rate erhöhen können.

What did you not like?

Die Einrichtung und Integration birgt einen recht hohen initialaufwand, vor allem ohne technische Vorkenntnisse. Eine Vielzahl der Anpassungen lassen sich nur durch das Entwicklerteam ändern.

Which problems are you solving with the product?

Wir hatten eine Vielzahl an Kundenanfragen, welche auf der Suche nach einem gewissen Produkt waren, dieses im Shop aber aufgrund der schlechten Suchfunktion oder Schreibfehlern nicht finden konnten, diese Probleme gehören mit LuigisBox der Vergangenheit an. Kunden finden ihre Produkte deutlich schneller und bekommen auch alternativen angeboten.
Reply from Luigi's Box:

Danke, Philip! Wir schätzen Ihr Vertrauen sehr und freuen uns, dass Luigi’s Box geholfen hat, die Suchprobleme in Ihrer Online-Apotheke zu lösen ❤️ Schnelle und präzise Ergebnisse – selbst bei Tippfehlern – sind genau das, was Shop-Besucher begeistert. Und genau dafür setzen wir uns ein!

“Luigis Box is a great software for customers on a larger e-shop.”
4.0
R
In the last 12 months
Radim
Validated Reviewer
CSO at
uni-max
  • 1-50 employees
  • Industry: International Trade and Development

What did you like?

It has a fast search engine.It is possible custom design solution. Liugis Box is a part of Shoptet Premium add-ons. It is a great!

What did you not like?

Administration is a little bit complicated for first settings. But the next steps are intuitive.

Which problems are you solving with the product?

Search in the e-shops www.uni-max.com in EU.
Reply from Luigi's Box:

Thank you, Radim! We’re happy to hear Luigi’s Box is proving to be a powerful asset for your e-shop setup 🛒⚡ Fast search and custom design flexibility are exactly what we deliver!

“Luigi’s Box bietet schnellen Support und ist leicht zu integrieren.”
Source of review
3.5
R
In the last 12 months
Ralph
Validated Reviewer
Frontend Developer at
we-are,travel GmbH
  • 1-50 employees
  • Industry: Consumer Services

What did you like?

Die Integration ist unkompliziert und schnell erledigt. Der Kundenservice reagiert prompt und kompetent auf Anfragen. Die Such- und Empfehlungslösungen verbessern die User Experience spürbar. Dashboard mit vielen Metrics.

What did you not like?

Es wäre wünschenswert, wenn man das UI selbst im Detail anpassen könnte. Manche Suchergebnisse sind nicht ganz nachvollziehbar.

Which problems are you solving with the product?

Es ist schnell eine Integration einer Suche ohne tiefgreifende technische Kenntnisse möglich. Man sieht genau, nach welchen Kriterien User gesucht haben.
Reply from Luigi's Box:

Danke, Ralph! Wir freuen uns sehr, dass Sie die schnelle Integration und unseren Support zu schätzen wissen – wir tun alles dafür, damit die Implementierung so reibungslos wie möglich verläuft. Das Dashboard und die Empfehlungen sind darauf ausgelegt, Ihr Wachstum zu unterstützen, und deshalb freut es uns besonders, dass sie Ihnen gefallen.

“Successfull implementation of luigi on our online store”
5.0
S
In the last 12 months
Samuel
Validated Reviewer
Online Marketing Manager at
Duč Plant s.r.o.
  • 1-50 employees
  • Industry: Consumer Goods

What did you like?

I like that luigi made our search on online store better, in functionality but also in how search looks. For example, it gives good suggestion in search. If someone searches for apple trees , it gives him blog suggestion, top seller product, and then other suggestion

What did you not like?

As far as i am concerned, it is very subjective, but i must say that price is a bit higher than what i expected, but worth it.

Which problems are you solving with the product?

Luigi helps search of produtct (plants ) on our store
Reply from Luigi's Box:

Thank you, Samuel! 🌱 We're so glad Luigi’s Box has made your store’s search both smarter and better-looking! 👍 We love that features like blog suggestions and top-seller products are helping users find what they need with ease 🛒✨

Totally understand your note on pricing—thanks for your honesty! We’re happy to hear it's worth the investment 📊

“Tolles Produkt mit herausragendem Support”
Source of review
4.5
A
In the last 12 months
Andreas
Validated Reviewer
Senior Product Manager Search and Recommendations at
Talentformation GmbH
  • 1-50 employees
  • Industry: Retail

What did you like?

Das Produkt zeichnet sich durch seine einfache Bedienung, den durchdachten Funktionsumfang und vor allem den extrem guten Support aus.

What did you not like?

Unser Sales Kontakt am Anfang lief etwas holprig und wir hatten ein paar mal kurzzeitige Serviceunterbrechungen bzw. langsam antwortende Systeme, die aber für unser Sevicelevel total akzeptabel waren.

Which problems are you solving with the product?

Eine schnelle und präzise E-Commerce Produktsuche inkl. Analysefunktionen und Search Management sowie Produktempfehlungen mit individualisierten Empfehlngsstrategien lassen sich mit Luigi's Box schnell umsetzen.
Reply from Luigi's Box:

Vielen Dank, Andreas! 😊 Es freut uns sehr zu hören, dass die Benutzerfreundlichkeit, die durchdachten Funktionen und unser Support-Team einen starken Eindruck hinterlassen haben 💙 Genau diese Erfahrung möchten wir vermitteln! 🚀

“Wir können Luigi’s Box definitiv weiterempfehlen – tolles Preis-Leistungs-Verhältnis”
Source of review
4.5
F
In the last 12 months
Florian
Validated Reviewer
Inhaber at
Velur
  • 1-50 employees
  • Industry: Luxury Goods & Jewelry

What did you like?

Die Benutzerfreundlichkeit und wie intelligent das System auf Nutzereingaben reagiert. Besonders die Autovervollständigung und die Relevanz der Suchergebnisse sind für uns ein echter Gamechanger – das fühlt sich nicht nur smart an, das ist smart. Auch die detaillierten Reports sind super hilfreich, um unsere Kunden besser zu verstehen.

What did you not like?

Das Dashboard könnte an manchen Stellen noch etwas intuitiver sein – manche Funktionen sind etwas versteckt und brauchen Einarbeitung. Aber das ist Meckern auf hohem Niveau.

Which problems are you solving with the product?

Luigi’s Box verbessert unsere Produktsuche spürbar – Kunden finden schneller, was sie suchen. Die personalisierten Empfehlungen steigern unsere Conversion Rate und das Nutzererlebnis insgesamt.
Reply from Luigi's Box:

Danke, Florian! 😊 Es ist großartig zu hören, dass unsere Autovervollständigung + Suchrelevanz = echter Gamechanger sind! 🚀

“Erste positive Erfahrungen mit der Suche von Luigis Box”
Source of review
4.0
M
In the last 12 months
Michael
Validated Reviewer
Director Marketing & E-Commerce at
doppler
  • 51-1000 employees
  • Industry: Consumer Goods

What did you like?

Luigis Box findet bei generischen Suchanfragen gut passende Produkte. Die Suchergebnisse sind deutlich besser als bei bisher eingesetzten Produkten.

What did you not like?

Neben der Suche planen wir auch das product listing mit Luigis Box durchführen zu lassen. Hier hatten wir beim Roll-Out aber noch technische Schwierigkeiten bei der Implementierung, obwohl es im Testshop funktionierte.

Which problems are you solving with the product?

Der wesentliche Grund für die Auswahl war, dass wir uns bessere Suchergebnisse bei generischen Suchen erhofft haben. Mit den bisherigen Suchergebnissen hat sich dieses Ziel bereits erfüllt. Darüber hinaus werden wir das Product Listing und Recommendations mit Luigis Box generieren. Wir erhoffen uns dadurch eine höhere CVR und eine bessere UX.
Reply from Luigi's Box:

Danke, Michael! 😊 Wir freuen uns riesig, dass Luigi's Box bessere Suchergebnisse liefert! 💙

“More than a search engine”
Source of review
4.5
G
In the last 12 months
Gediminas
Validated Reviewer
Senior backend developer at
AZETA, UAB
  • 1-50 employees
  • Industry: Consumer Goods

What did you like?

I enjoyed wide configuration options in Luigi's Box admin GUI, detailed integration documentation and fast and flexible development support from their team.

What did you not like?

In some places api endpoints could be more unified, in search you can provide "remove_fields", in recommenders you can not, while they both return similar data.

Which problems are you solving with the product?

Robust search engine, catalog management via their admin GUI.
Reply from Luigi's Box:

Thanks, Gediminas! 🙌 We're happy the flexibility and support hit the mark! 🎯

“Absolutely amazing search solution that transformed our customer experience!”
Source of review
5.0
N
In the last 12 months
Naglis
Validated Reviewer
Software developer at
Azeta
  • 51-1000 employees
  • Industry: Pharmaceuticals

What did you like?

Luigi's Box delivers incredibly accurate and relevant search results, helping our customers find what they’re looking for faster and more easily. The intuitive analytics dashboard provides valuable insights into customer behavior, allowing us to continuously optimize our product listings and improve conversions. Their customer support team is highly responsive and proactive, making the entire setup and optimization process seamless and efficient.

What did you not like?

Some advanced customization options might require a bit of technical knowledge or support assistance to implement fully.

Which problems are you solving with the product?

We were facing challenges with customers struggling to find specific products, and Luigi’s Box solved this by delivering fast, relevant, and personalized search results. The tool has significantly reduced search abandonment, leading to a noticeable increase in conversions and customer satisfaction. With detailed analytics and real-time insights, we’ve been able to make smarter product decisions and better align our offerings with what customers are actively looking for.
Reply from Luigi's Box:

Thanks, Naglis! 😊 So glad Luigi’s Box is leveling up your search and conversions 🚀

“It is a really nice and smart tool how to boost the customer joourneys and leverage the touchpointUX”
Source of review
4.5
P
In the last 12 months
Pavel
Validated Reviewer
Data & AI
  • 51-1000 employees
  • Industry: Automotive

What did you like?

- Easy to understand tool - Intuitive user interface - Data driven engine - Not just search functinality but also other features such as recommenders

What did you not like?

- Analytics (it woudl be great having connection to GA4, Adobe Analytics), Tracking code integration is not an easy and it must be adapted to the main site (if it is not done properly - missing data)

Which problems are you solving with the product?

A flexible, data-driven search mechanism that dynamically aligns with user intent through synonym mapping.
Reply from Luigi's Box:

Thanks a lot, Pavel! 😊 We're glad you enjoy the intuitive UI and value both search and recommender features. 📊🔧

What did you like?

We've been using Luigi's Box for a while now, and it has significantly improved our website's search and recommendation capabilities. The AI-powered search is incredibly accurate, delivering relevant results quickly and efficiently. Our customers can find what they need with ease, leading to higher engagement and conversions.

What did you not like?

I can't really think of any cons,the implementation was smooth, and the support team is always helpful and responsive.

Which problems are you solving with the product?

Luigi's box is extremely helpful in finding what customers are looking for. Our customers often don't know exactly what the desired item is called within the industry, and the search is very helpful in selecting what the customer really wants.
Reply from Luigi's Box:

Thanks a lot, Denis! 😊 We're thrilled Luigi’s Box makes search easier and helps your customers find exactly what they need. 🚀 Also great to hear implementation went smoothly and our team could support you! 🙌

“It gets the job done”
4.0
A
In the last 12 months
Adam
Validated Reviewer
Purchase manager at
Kovian s.r.o.
  • 51-1000 employees
  • Industry: Building Materials

What did you like?

1. Advanced AI-powered search 2. Personalization & Recommendations 3. Comprehensive Analytics 4. Improved Search Performance & Revenue Growth

What did you not like?

The implementation time takes a long time but that is not a fault of the program, it just needs data you have to put in manually

Which problems are you solving with the product?

Tracking what customers look for so we can implement new goods into our portfolio. Helping cusotmers finding what they need.
Reply from Luigi's Box:

Thanks, Adam! 😊 We're happy Luigi’s Box helps you boost performance and understand your customers better. 🚀

What did you like?

Since we started using Luigi's Box, we've seen it improve the UX on our website. We are pleased to see that: search has improved significantly, the administration is clear and intuitive, plus the Luigi's Box support team responds quickly and is always willing to help.

What did you not like?

Everything runs smoothly and works the way we need it to, with no issues at all.

Which problems are you solving with the product?

It’s much easier to manage search, autocomplete, and product recommendations now. The dashboard is straightforward, and even my non-technical colleagues can make adjustments without any issues.
Reply from Luigi's Box:

Thank you, Kamila! We’re glad to hear that Luigi’s Box has enhanced your website’s UX and made search management a breeze! A clear and intuitive dashboard is exactly what we aim for, and it’s great to know that even non-technical colleagues find it easy to use. ✨

“Greatly improved search - thank you!”
5.0
V
In the last 12 months
Veronika
Validated Reviewer
Content and SEO specialist at
Easy Redmine
  • 51-1000 employees
  • Industry: Marketing and Advertising

What did you like?

Customers can now find what they need on our website almost instantly. This leads to a better customer experience. The integration was seamless and whenever we needed help, Luigi's Box support team was exceptional.

What did you not like?

We have no complaints. Everything is working properly. Our needs were met and solved.

Which problems are you solving with the product?

"Thanks to Luigi's Box, our search is better and significantly helps our users to quickly find the products and texts they want. Our users are happier and we see that conversion rates have increased.
Reply from Luigi's Box:

Thank you, Veronika! 😊 We love hearing that Luigi’s Box has made finding products and content faster and easier for your users – a smooth search experience is what it’s all about! 🚀

It’s also great to hear that the integration was seamless and that our support team was there when you needed them.

Wishing you even more happy users and growing conversions! 📈🔍✨

“Luigi's Box provides a perfect support”
5.0
J
In the last 12 months
Jakub
Validated Reviewer
Head of marketing at
Easy Redmine
  • 51-1000 employees
  • Industry: Marketing and Advertising

What did you like?

I'm glad that LB has enough settings - the search reports are very useful for us. Those insights help us understand our users' search behavior. In addition, the Luigi's Box customer support team stands out for their efficiency - they respond quickly and accurately.

What did you not like?

I have no complaints, we are very happy with Luigi's Box. I have no reason to switch to anything else right now.

Which problems are you solving with the product?

We wanted to improve the search experience for our users, and as a result, we saw an increase in revenue.
Reply from Luigi's Box:

Thank you, Jakub! We’re delighted to hear that Luigi’s Box is helping you gain valuable insights into user behavior and that the search reports are useful for you 📊🚀

Wishing you even more search success and continued growth! 🔍📈

“Luigi's Box helps our customers navigate our website”
5.0
M
In the last 12 months
Mikhail
Validated Reviewer
Project marketing manager at
Easy Redmine
  • 51-1000 employees
  • Industry: Marketing and Advertising

What did you like?

Our users find the autocomplete feature particularly useful - this is especially for users who don't have a clear idea of what they're looking for. The autocomplete guides them to relevant texts, categories, or products.

What did you not like?

We are happy with Luigi's Box and recommend it. I don't see any struggles with product.

Which problems are you solving with the product?

Luigi's Box search data provides us with useful information and helps us to improve our offer. Our goal is to make it easy for users to find what they need on our website.
Reply from Luigi's Box:

Thank you, Mikhail! We’re glad to hear that the autocomplete feature is making a real difference for your users – guiding them seamlessly to what they need is exactly what we love to do! 🔎✨

And a big thanks for the recommendation! It’s always great to know Luigi’s Box is helping businesses like yours improve their offerings with valuable search insights. 🚀

“Gutes Tool mit vielen Anpassungsmöglichkeiten”
4.0
D
In the last 12 months
Damira
Validated Reviewer
Product Owner at
AKKU SYS
  • 51-1000 employees
  • Industry: Retail

What did you like?

Die Implementierung war sehr einfach und der Support von Luigi's Box reagiert sehr schnell. Außerdem konnten wir mit nur wenigen Anpassungen unsere Suche verbessern.

What did you not like?

Hier passt das Preis-Leistungs-Verhältnis. Aktuell gibt es hier noch nichts was mir nicht gefällt.

Which problems are you solving with the product?

Unsere Suche war vor der Nutzung von Luigi's Box nicht besonders gut. Mit der neuen Suche konnten wir das ändern und schaffen so ein besseres Kundenerlebnis.
Reply from Luigi's Box:

Vielen Dank für Ihre Bewertung! Wir freuen uns, dass Sie die einfache Implementierung und den schnellen Support geschätzt haben 👍

“A useful tool to increase success”
5.0
M
Older than 12 months
Mário
Validated Reviewer
CMO at
Royal Gastro
  • 1-50 employees
  • Industry: Food & Beverages

What did you like?

Support. I was surprised how quickly Luigi's Box staff responded and resolved requests. The product ensures that we increase sales through both search and referral. The customer finds what he is looking for or is recommended the right product to purchase. Exceptionally good support. Fast, kind and professional.

What did you not like?

nothing. very good experience with everything. Good product with results. I recommend

Which problems are you solving with the product?

The product ensures that we increase sales through both search and referral. The customer finds what he is looking for or is recommended the right product to purchase. Exceptionally good support. Fast, kind and professional.
Reply from Luigi's Box:

Thank you for your review, and we appreciate your words about our support! 👍

“After implementing Luigi's Box, everything finally started running the way it should”
5.0
J
Older than 12 months
Ján
Validated Reviewer
Graphic Designer at
KOVIAN s.r.o.
  • 51-1000 employees
  • Industry: Construction

What did you like?

-Allows instant adjustment of the product offering and marketing campaigns based on current trends and customer demand. -The system automatically suggests related products. -Intuitiveness saves time and simplifies management, increasing efficiency and enabling quick responses to market needs

What did you not like?

– the system is great, but you need to play around with it a bit to really get the hang of it

Which problems are you solving with the product?

Using Luigi's Box has brought us significant progress. The information it provides about customer searches is priceless. We can dive into search trends, find out what customers are actually looking for, and adjust our offerings to deliver more relevant results. Not only does it help us improve search accuracy, but it also provides advanced tools to boost visibility and sales for specific products or categories that need more attention. But honestly, what I appreciate the most is the customer service. Our website has specific requirements, and whenever we requested customization or tailored features, the support team responded quickly and always got it right. This level of engagement and willingness to help is why I highly recommend Luigi's Box.
Reply from Luigi's Box:

Thank you for your review and we appreciate your saying that Luigi's Box has made visible progress for you. And thank you for recommending Luigi 's Box! 💙

“Fast, full of data and easy to use tool”
5.0
J
Older than 12 months
Jan
Validated Reviewer
Marketing specialist at
FORLIVING s.r.o.
  • 1-50 employees
  • Industry: Möbel

What did you like?

I would start with their support, which is great, helpful and fast. The tool itself is providing a lot of data, it's administration is easy even for newcomers, features are rich and it's really fast.

What did you not like?

Nothing comes to my mind really, maybe some occasional bugs, but it's always easy to fix.

Which problems are you solving with the product?

Search results are more precious, it's giving us better data of what people search and what they don't.
Reply from Luigi's Box:

Thank you for your review 👍 We're glad Luigi's Box meets your needs with valuable insights and fast Search. Happy to hear our support team has been helpful! 🚀

“Effiziente Suchlösung mit Potenzial zur Verbesserung”
4.0
R
Older than 12 months
Richard
Validated Reviewer
Produktmanager
  • 51-1000 employees
  • Industry: Building Materials

What did you like?

Am besten gefällt mir die intuitive Benutzeroberfläche von Luigi's Box, kombiniert mit den KI-gesteuerten Empfehlungen, die die Benutzererfahrung verbessern und die Conversion-Rate deutlich steigern.

What did you not like?

Was mir nicht gefällt, sind die relativ hohen Kosten, die für kleinere Unternehmen eine Herausforderung darstellen könnten, sowie die gelegentlich notwendige manuelle Anpassung der Suchkonfigurationen aufgrund der begrenzten Aktualisierungshäufigkeit der Daten.

Which problems are you solving with the product?

Mit Luigi's Box löse ich das Problem einer ineffizienten Suchfunktion und ungenauen Produktempfehlungen auf meiner Website. Die Plattform verbessert die Benutzererfahrung durch präzise Suchergebnisse und personalisierte Empfehlungen, was zu einer höheren Conversion-Rate führt. Die Vorteile der Nutzung sind die einfache Integration, die detaillierte Analyse der Benutzerinteraktionen und die Möglichkeit, das System individuell an die Bedürfnisse meines Unternehmens anzupassen. Außerdem ermöglicht die KI-gesteuerte Technologie eine bessere Zielgruppenansprache und erhöht die Kundenzufriedenheit.
Reply from Luigi's Box:

Vielen Dank für Ihr Feedback, Richard! 👍 Es ist großartig zu hören, wie Luigi's Box Ihre Benutzererfahrung verbessert und die Conversion-Rate durch intuitive KI-gesteuerte Empfehlungen gesteigert hat.

“Don't let visitors get lost – empower them with a search tool that delivers accurate results.”
5.0
P
Older than 12 months
Pavol
Validated Reviewer
CTO at
KOVIAN, s.r.o.
  • 1-50 employees
  • Industry: Retail

What did you like?

Thanks to advanced NLP, Luigi's Box goes beyond basic keyword matching to truly grasp search intent, resulting in highly accurate and relevant results.

What did you not like?

While visually appealing, the Luigi's Box interface could benefit from improved navigation and accessibility. Streamlining the design would make it easier for all users to utilize its full potential.

Which problems are you solving with the product?

We implemented Luigi's Box primarily to enhance product search on our websites, www.kovian.sk and www.kovian.cz. Previously, we found that customers often struggled to find the products they needed. Luigi's Box has helped us address this issue by providing a more intuitive and effective search experience.
Reply from Luigi's Box:

Thank you, Pavol, for your wonderful feedback! We're delighted to hear how Luigi's Box has improved product search on your e-shop, delivering intuitive and accurate results.

“Quality reporting and visible results”
5.0
Ľ
Older than 12 months
Ľuboš
Validated Reviewer
Head of Operations at
Pilulka.sk
  • 51-1000 employees
  • Industry: Health, Wellness and Fitness

What did you like?

I appreciate quality reporting and analytics, where you can see statistics of most searched keywords, most searched products etc. It really helps tu understand your business and your customers. As a result, we managed more than 10% revenue rise from search.

What did you not like?

I didn't find any weaknesses according to my experience and the way I have used it.

Which problems are you solving with the product?

As I have written, using quality reporting is a must to work with Luigisbox. We used reports as total revenue and bese selling products and keywords. What is a gamechanger is report of missing products and report of list opportinities, where you can fjnd what your customers are looking for and you are missing in your portfolio, so you can then find a supplier and brjng the prodict to your eshop.
Reply from Luigi's Box:

Thank you for your excellent review! It's great to hear how Luigi's Box has helped you achieve a significant revenue increase through quality reporting and analytics. We're glad the product insights and opportunities have been valuable for your e-shop. 🚀

“Very useful search engine and analytics tool”
5.0
A
Older than 12 months
Artur
Validated Reviewer
E-marketing coordinator at
Cyfrowe.pl
  • 51-1000 employees
  • Industry: Retail

What did you like?

What I like most is the ease and intuitiveness of working with this tool. Luigi's box also provides a lot of useful analytical data on customer behavior on the store's website. In addition, it is easy to implement

What did you not like?

I don't think I've found anything yet that would make it difficult to work with this tool

Which problems are you solving with the product?

The recommendation system in Luigi's box is a great marketing tool that allows you to generate more revenue, increase ROI, increase conversion rate and provide better customer experience
Reply from Luigi's Box:

Thank you, Artur, for highlighting the ease of use and the valuable analytics Luigi's Box provides. We're thrilled it has become a strong marketing tool for your business, driving revenue and enhancing the customer experience! 🌟

“Good performances with this tool”
4.5
w
Older than 12 months
william
Validated Reviewer
Traffic manager at
Medisafe
  • 51-1000 employees
  • Industry: Hospital & Health Care

What did you like?

We use Luigi's Box as an internal search tool on our website. With a significant amount of searches, the tool allows us to optimize and highlight the right products. Today, we are very pleased with the results as we can effectively promote products.

What did you not like?

this tool is in English (we're a French team), so it's hard for us to understand very technical subjects

Which problems are you solving with the product?

Highlighting products, increasing conversions, understanding site users
Reply from Luigi's Box:

Merci, William, de partager votre expérience avec Luigi's Box ! C'est formidable de savoir que l'outil vous aide à optimiser et promouvoir efficacement les bons produits 👍

“Luigi’s Box is a powerful tool designed to enhance e-commerce experiences”
5.0
M
Older than 12 months
Matej
Validated Reviewer
sales representative at
I SEE IT
  • 1-50 employees
  • Industry: Retail

What did you like?

The search functionality is highly intuitive, providing accurate and relevant results quickly. It uses AI to understand user queries better and deliver precise product matches

What did you not like?

For smaller businesses, the cost might be a concern. Although the features are robust, the pricing can be on the higher side compared to some other solutions.

Which problems are you solving with the product?

By offering personalized recommendations and intelligent search results, Luigi’s Box helps increase conversion rates. Customers are more likely to purchase when they see products tailored to their preferences. With better search results and personalized recommendations, our business often see an increase in sales and average order value.
Reply from Luigi's Box:

Thank you, Matej, for your thoughtful feedback! It's wonderful to see how Luigi's Box's intuitive AI-driven search is enhancing your e-commerce experience and boosting conversions. 📈

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