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Field Service Management

Empolis Service Express

5.0 (1 reviews)

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What is Empolis Service Express?

Empolis Service Express is a customer portal suitable for both support and field service as well as self-service. The most important functions include an intelligent search using artificial intelligence, guided error diagnosis, remote support for customers via interactive video conferences, the recording and transfer of service knowledge, and the analysis of machine data. Empolis Service Express is also available as a mobile app. The tool can be used from 11.90 € per month/user and there is the possibility to request a free demo.

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This is how users rate the product

8.6

Ease of use

Kundenportal

Average: 8.4

10

Meets requirements

Kundenportal

Average: 9.1

10

Customer Support

Kundenportal

Average: 8.6

8.6

Ease of setup

Kundenportal

Average: 7.9

Related Links

Global features

Setup & support

Cloud

On-premise

24/7 support

German-speaking support

Data Privacy

Server location DE

Server location EU

Only EU companies affiliated

EU standard contract

Versions

Free version

Free trial

Screenshots & Videos

Screenshots & Videos Screenshot #0

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Empolis Service Express Pricing

Pricing details

Last edited: May 2023

Enterprise

€54.90/ User / month

Die umfassende Lösung für den gesamten Kundendienst.

Alles aus den vorherigen Paketen

Deutsch, Englisch & 5 weitere Sprachen

Knowledge Panel

SSO Login

OCR Integration

Strukturierter Wissenstransfer

Geführte Fehlerdiagnose

Cloud Extensions

Professional

€44.90/ User / month

Die modulare Lösung für alle Bereiche inklusive Ihrem Field Service.

Alles aus den vorherigen Paketen

Deutsch, Englisch + 3 weitere Sprachen

Outlook Integration

Geführte Fehlerdiagnose

Mobile Field Service App

Advanced

€19.90/ User / month

Zusätzlich Vermeidung von Know-how-Verlust durch den Wissenstransfer.

Alles aus dem vorherigen Paket

Deutsch, Englisch + 1 weitere Sprache

Strukturierter Wissenstransfer

Starter

€11.90/ User / month

Die intelligente Knowledge Base für die schnellere Problemlösung.

Intelligente Suche & intelligentes Portal

Knowledge Graph

Deutsch & Englisch

Free trial version

Empolis Service Express Reviews (1)

What users say about Empolis Service Express

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