Zoho Desk vs. melibo

What is Zoho Desk?

Zoho Desk is a customer service solution that is intended to be scalable for any company. According to Zoho, the app is already being used by 50,000 companies worldwide to increase their own employees' productivity, increase customer satisfaction, and strengthen customer loyalty. The core benefits of the system, according to the company, lie in its omnichannel capability, integrated workflow automation, numerous interfaces, self-service functions, and the use of artificial intelligence in different areas. For example, email, chat, and social media can be operated with Zoho Desk, repetitive actions can be easily automated, CRM, messenger, and other programs can be connected via API, knowledge databases or user communities can be generated, and support tickets can be efficiently organized using AI. Zoho Desk is available for free for up to three employees. Beyond that, there are three packages with advanced features between 14 and 40 Euros per employee per month.

Want to see all Zoho tools? Then take a look at Zoho-Overview.

What is melibo?

melibo develops specialized AI Agents for e-commerce, designed to automate repetitive customer inquiries around order status, returns, complaints, and product information. These AI Agents integrate seamlessly into common e-commerce systems like Zendesk, Freshdesk, GREYHOUND, Shopify, Shopware, Xentral, PlentyOne, or weclapp – operating directly within the existing tech stack without any disruption.

The AI Agents work right where the inquiries originate – whether in live chat, helpdesk, or via email.

Unlike traditional FAQ bots, melibo leverages powerful AI Agents that combine generative AI, rule-based workflows, and a centralized knowledge hub tailored to each company’s needs. Businesses retain full control through customizable guidelines, transparent training data, and smart monitoring – all managed on one intuitive platform.

Who is melibo for?

melibo is designed for e-commerce brands, direct-to-consumer companies, online retailers, and other businesses aiming to scale without outsourcing or increasing manual workload. It’s especially valuable for companies with a high volume of recurring service requests, looking to make their support faster, more efficient, and more scalable.

Why melibo?

E-commerce focus: Purpose-built to meet the demands of modern online retail.
Powerful integrations: Connects easily with your existing systems – no complex setup needed.
Fast go-live: Thanks to plug-and-play connectors and proven best-practice templates.
Relieves teams & increases efficiency: Fewer tickets, faster responses, more time for complex issues.
Made & hosted in Germany: GDPR-compliant, secure, and built for European business needs.