Zoho Desk vs. Flixcheck

What is Zoho Desk?

Zoho Desk is a customer service solution that is intended to be scalable for any company. According to Zoho, the app is already being used by 50,000 companies worldwide to increase their own employees' productivity, increase customer satisfaction, and strengthen customer loyalty. The core benefits of the system, according to the company, lie in its omnichannel capability, integrated workflow automation, numerous interfaces, self-service functions, and the use of artificial intelligence in different areas. For example, email, chat, and social media can be operated with Zoho Desk, repetitive actions can be easily automated, CRM, messenger, and other programs can be connected via API, knowledge databases or user communities can be generated, and support tickets can be efficiently organized using AI. Zoho Desk is available for free for up to three employees. Beyond that, there are three packages with advanced features between 14 and 40 Euros per employee per month.

Want to see all Zoho tools? Then take a look at Zoho-Overview.

What is Flixcheck?

Founded in 2015, Flixcheck is a platform that act as a "digital assistant" to optimize digital customer processes. It enables the individual sending of digital forms by email or SMS directly to the smartphone. All processes are GDPR compliant. Users can effortlessly share documents, signatures, photos, bank details, etc., without prior installation.

How does Flixcheck work?

Flixcheck is a user-friendly platform through which companies can create digital forms and send them to their customers. These documents are conveniently delivered to the customer's smartphone via various communication channels. The platform enables a smooth exchange of information.

Hosting and Security

Flixcheck hosts its data on German servers to ensure the sensitivity of user data through GDPR compliance and security measures.

User Base and Pricing

Flixcheck is used by over 2,000 companies, from small businesses to major corporations like Deutsche Telekom and Gothaer Insurances. The software offers various versions, starting at €25 in the Smart tariff with free use for the first 30 days. Individual prices for enterprise customers are available on request.

The platform is attractive to companies of various sizes and industries looking to optimize their customer service.