Zendesk Support Suite vs. OMQ Chatbot und Kundenservice Software

What is the Zendesk Support Suite?

Zendesk is an omnichannel solution that combines AI and human expertise to handle customer service interactions efficiently and empathetically. The AI is trained on over 18 billion service interactions, ensuring effective problem-solving. As the only CX solution with native, AI-powered QA, Zendesk monitors and improves the quality of all interactions. The software can be used immediately, regardless of a company's size or complexity.

OMQ is a leading German AI platform for automated customer service.With its proprietary Generative AI and an LLM pipeline specifically designed for customer service, OMQ automatically answers customer inquiries accurately and without hallucinations — across all channels, fully compliant with the GDPR and the EU AI Act.

Trusted by Leading Brands

More than 100 companies — including DB Bahn, Tchibo, Mister Spex, alltours, WELT, and Hörmann — already rely on OMQ to automate their service processes, reduce support costs, and sustainably increase customer satisfaction.

Benefits

Up to 80% automation rate for service inquiries

- Ready to use immediately: works out-of-the-box with no IT effort required
- Omnichannel support: chat, messenger, email, help page, contact form, and ticketing systems
- Proprietary Generative AI pipeline for safe, controlled responses
- Fully GDPR-compliant with hosting in Europe
- Over 13 years of AI experience in customer service

Additional Highlights

Email Automation with OMQ Reply:

Our AI email bot, OMQ Reply, automatically understands incoming support emails and generates complete, legally compliant responses or drafts within seconds. This enables up to 80% of all inquiries to be processed automatically — quickly, individually, and in the company’s own tone of voice.

Process Automation & AI Agents:

OMQ AI Agents independently execute entire service processes — such as address changes, returns, or contract signings — directly within backend systems. This relieves teams, reduces processing times, and sustainably increases service efficiency.