Zendesk Support Suite vs. Flixcheck

What is the Zendesk Support Suite?

Zendesk is an omnichannel solution that combines AI and human expertise to handle customer service interactions efficiently and empathetically. The AI is trained on over 18 billion service interactions, ensuring effective problem-solving. As the only CX solution with native, AI-powered QA, Zendesk monitors and improves the quality of all interactions. The software can be used immediately, regardless of a company's size or complexity.

What is Flixcheck?

Founded in 2015, Flixcheck is a platform that act as a "digital assistant" to optimize digital customer processes. It enables the individual sending of digital forms by email or SMS directly to the smartphone. All processes are GDPR compliant. Users can effortlessly share documents, signatures, photos, bank details, etc., without prior installation.

How does Flixcheck work?

Flixcheck is a user-friendly platform through which companies can create digital forms and send them to their customers. These documents are conveniently delivered to the customer's smartphone via various communication channels. The platform enables a smooth exchange of information.

Hosting and Security

Flixcheck hosts its data on German servers to ensure the sensitivity of user data through GDPR compliance and security measures.

User Base and Pricing

Flixcheck is used by over 2,000 companies, from small businesses to major corporations like Deutsche Telekom and Gothaer Insurances. The software offers various versions, starting at €25 in the Smart tariff with free use for the first 30 days. Individual prices for enterprise customers are available on request.

The platform is attractive to companies of various sizes and industries looking to optimize their customer service.