Zendesk Support Suite vs. ebuero

What is the Zendesk Support Suite?

Zendesk is an omnichannel solution that combines AI and human expertise to handle customer service interactions efficiently and empathetically. The AI is trained on over 18 billion service interactions, ensuring effective problem-solving. As the only CX solution with native, AI-powered QA, Zendesk monitors and improves the quality of all interactions. The software can be used immediately, regardless of a company's size or complexity.

What is ebuero?

ebuero is a telephone service for small and medium-sized businesses. The telephone service integrates seamlessly into your own company. Callers automatically reach ebuero via call forwarding. The data from the calls can be integrated into your own systems. ebuero has Zapier interfaces, with which over 3,500 apps can be directly addressed. Information from the calls is delivered via email, SMS, fax or app. There is a free ebuero app. Price and further information can be requested on the ebuero website.