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Zendesk Support Suite

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Zendesk Support Suite
Compare to DIXA

Zendesk Support Suite vs. DIXA

Zendesk Support Suite

97 Reviews

What is the Zendesk Support Suite?

Zendesk is an omnichannel solution that combines AI and human expertise to handle customer service interactions efficiently and empathetically. The AI is trained on over 18 billion service interactions, ensuring effective problem-solving. As the only CX solution with native, AI-powered QA, Zendesk monitors and improves the quality of all interactions. The software can be used immediately, regardless of a company's size or complexity.

DIXA

13 Reviews

What is DIXA?

Dixa is a conversational customer service platform on a mission to empower companies to build long-lasting bonds with their customers at scale (Customer Friendship™).
We help customer service leaders to create effortless experiences for customers and teams - that unlock loyalty.

Dixa's platform combines powerful AI with a human touch to deliver highly-personalized service experiences.

Since 2018, Dixa has powered hundreds of millions of high quality conversations for brands like Tink, Contorion, Lingoda, LILLYDOO, and Celebrate company.

Intercom

Freshdesk

Reviews

Reviews (97)

Reviews

48 Reviews

45 Reviews

1 Reviews

1 Reviews

2 Reviews

Reviews (13)

Reviews

7 Reviews

5 Reviews

0 Reviews

1 Reviews

0 Reviews

Reviewers' assessments

Zendesk Support Suite

Reviewers' assessments

8.8

Ease of use

Customer Service

Average: 9

9

Meets requirements

Customer Service

Average: 9

8.3

Customer Support

Customer Service

Average: 9

7.8

Ease of setup

Customer Service

Average: 8.7

DIXA

Reviewers' assessments

9

Ease of use

Customer Service

Average: 9

8.6

Meets requirements

Customer Service

Average: 9

8.7

Customer Support

Customer Service

Average: 9

8.7

Ease of setup

Customer Service

Average: 8.7

Pricing

Zendesk Support Suite

Pricing

Support Team

€19.00/ Customer service employee / month

1.140 €/year for 5 customer service employees*Additional channels available are on Support team as add-ons.**Additional fees apply.

Suite Team

€55.00/ Customer service employee / month

3.300 €/year for 5 customer service employees*Additional channels available are on Support team as add-ons.**Additional fees apply.

Suite Professional

€115.00/ Customer service employee / month

6.900 €/year for 5 customer service employees*Additional channels available are on Support team as add-ons.**Additional fees apply.

Suite Enterprise

Upon request

Speak with our experts to customise a solution that fits your needs.

DIXA

Pricing

Essential

€39.00/ User / month

Beginnen Sie damit, Ihren Kundenstamm mit diesen grundlegenden Dienstleistungen anzusprechen und aufzubauen.

Growth

€89.00/ User / month

Erfreuen Sie Ihre Kunden und erhöhen Sie die Kundenbindung durch personalisierten Service in großem Umfang.

Ultimate

€139.00/ User / month

Schaffen Sie dauerhafte Kundenbindung mit fortschrittlichen Automatisierungen und wissensbasiertem Service.

Custom

Upon request

Maßgeschneidert für Ihre Bedürfnisse. Erzielen Sie bei jeder Kundeninteraktion bessere Geschäftsergebnisse.

Screenshots & Videos

Zendesk Support Suite

Screenshots & Videos

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DIXA

Screenshots & Videos

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