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Zendesk Support Suite

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Zendesk Support Suite
Compare to charles

Zendesk Support Suite vs. charles

Zendesk Support Suite

97 Reviews

What is the Zendesk Support Suite?

Zendesk is an omnichannel solution that combines AI and human expertise to handle customer service interactions efficiently and empathetically. The AI is trained on over 18 billion service interactions, ensuring effective problem-solving. As the only CX solution with native, AI-powered QA, Zendesk monitors and improves the quality of all interactions. The software can be used immediately, regardless of a company's size or complexity.

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charles

80 Reviews

What is charles?

charles is a Berlin-based Conversational AI & CRM platform. Our easy-to-use software enables businesses to drive revenue, retention and innovative customer experiences by complementing existing marketing channels with the reach and richness of messaging apps.

We do so by enabling CRM teams to set-up recurring flows and automations based on consumer specific events in a personalized manner. We support businesses to stay GDPR-compliant and consistently iterate in this new channel while also integrating with select CRM, service and shop systems such as Shopify, Klaviyo, Emarsys and Zendesk to leverage data for their omnichannel strategy.

ebuero

ReplyOne

Reviews

Reviews (97)

Reviews

48 Reviews

45 Reviews

1 Reviews

1 Reviews

2 Reviews

Reviews (80)

Reviews

72 Reviews

7 Reviews

1 Reviews

0 Reviews

0 Reviews

Reviewers' assessments

Zendesk Support Suite

Reviewers' assessments

8.8

Ease of use

Customer Service

Average: 9

9

Meets requirements

Customer Service

Average: 9

8.3

Customer Support

Customer Service

Average: 9

7.8

Ease of setup

Customer Service

Average: 8.7

charles

Reviewers' assessments

9.2

Ease of use

Whatsapp Marketing

Average: 9.1

9.5

Meets requirements

Whatsapp Marketing

Average: 9.2

9.7

Customer Support

Whatsapp Marketing

Average: 9.3

9.5

Ease of setup

Whatsapp Marketing

Average: 8.9

Pricing

Zendesk Support Suite

Pricing

Support Team

€19.00/ Customer service employee / month

1.140 €/year for 5 customer service employees*Additional channels available are on Support team as add-ons.**Additional fees apply.

Suite Team

€55.00/ Customer service employee / month

3.300 €/year for 5 customer service employees*Additional channels available are on Support team as add-ons.**Additional fees apply.

Suite Professional

€115.00/ Customer service employee / month

6.900 €/year for 5 customer service employees*Additional channels available are on Support team as add-ons.**Additional fees apply.

Suite Enterprise

Upon request

Speak with our experts to customise a solution that fits your needs.

charles

Pricing

No information available

Screenshots & Videos

Zendesk Support Suite

Screenshots & Videos

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charles

Screenshots & Videos

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All products All Services All Software Categories All Service Categories Imprint Data Protection Terms & Conditions For software providers Community Guidelines RSS-Feed