Zendesk Support Suite vs. charles

What is the Zendesk Support Suite?

Zendesk is an omnichannel solution that combines AI and human expertise to handle customer service interactions efficiently and empathetically. The AI is trained on over 18 billion service interactions, ensuring effective problem-solving. As the only CX solution with native, AI-powered QA, Zendesk monitors and improves the quality of all interactions. The software can be used immediately, regardless of a company's size or complexity.

What is charles?

charles is a Berlin-based Conversational AI & CRM platform. Our easy-to-use software enables businesses to drive revenue, retention and innovative customer experiences by complementing existing marketing channels with the reach and richness of messaging apps.

We do so by enabling CRM teams to set-up recurring flows and automations based on consumer specific events in a personalized manner. We support businesses to stay GDPR-compliant and consistently iterate in this new channel while also integrating with select CRM, service and shop systems such as Shopify, Klaviyo, Emarsys and Zendesk to leverage data for their omnichannel strategy.