TOPdesk vs. Atera

What is TOPdesk?

TOPdesk offers an enterprise service management software that allows team members from different departments of a company to work together on a central platform. Companies can choose between three TOPdesk packages, all of which include incident and asset management as well as the Self Service Portal. Other processes and functions include change and operations management, a knowledge database, a Kanban board, reporting capabilities, contract management and SLM, as well as a web shop. With API interfaces, users can link additional tools to TOPdesk. The ITIL-based processes can be automated, and terminology, categorization and text fields can be customized.

What is Atera?

Atera’s AI-powered IT management platform enables enterprise IT teams and Managed Service Providers (MSPs) to achieve operational excellence across their organization, at any scale. Manage your entire IT operations—from remote monitoring and management (RMM), helpdesk, and ticketing to patching and automation—in a single intuitive dashboard.
Streamline your operations, get real-time oversight of your IT, and boost everyday productivity across your organization. Customize your IT environment end-to-end with dozens of curated best-in-class solutions for security, backup and recovery, network monitoring, and more.

Discover how AI can help you create unparalleled IT efficiency. Try Atera for free for 30 days or book a demo at: www.atera.com