Serviceware vs. Zoho Desk

What is Serviceware?

Serviceware is a software platform that provides five solutions for IT services. It can be used either as an integrated platform or as independent solutions. The platform is AI-supported and optimizes service processes in the areas of IT, HR and Shared Customer Services. The main functions include IT Financial Management, IT Service Management, Corporate Performance Management, Knowledge Management and Field Service Management. The pricing model is available on request.

What is Zoho Desk?

Zoho Desk is a customer service solution that is intended to be scalable for any company. According to Zoho, the app is already being used by 50,000 companies worldwide to increase their own employees' productivity, increase customer satisfaction, and strengthen customer loyalty. The core benefits of the system, according to the company, lie in its omnichannel capability, integrated workflow automation, numerous interfaces, self-service functions, and the use of artificial intelligence in different areas. For example, email, chat, and social media can be operated with Zoho Desk, repetitive actions can be easily automated, CRM, messenger, and other programs can be connected via API, knowledge databases or user communities can be generated, and support tickets can be efficiently organized using AI. Zoho Desk is available for free for up to three employees. Beyond that, there are three packages with advanced features between 14 and 40 Euros per employee per month.

Want to see all Zoho tools? Then take a look at Zoho-Overview.