ServiceNow IT Service Management vs. SysAid

What is ServiceNow IT Service Management?

ServiceNow® IT Service Management (ITSM) is a cloud-based service management solution. The tool allows users to create cross-company digital workflows that connect people, functions, and systems. In addition, AI and analytics features help make more predictions and automate repetitive tasks. A demo can be requested via the homepage.

What is SysAid?

SysAid approaches ITSM software with an automation perspective. The developing company - SysAid Technologies Ltd. - offers an application that automates IT service management. For this purpose, features such as ticket automation, task automation, self-service automation, and workflow automation are included. Other vital business tools, such as Sage or Slack, can be integrated according to the developers. SysAid should adapt to existing workflows, not the other way around. It promises an unlimited number of custom fields and an equally unlimited number of templates and forms, which customers can use to tailor the system to their needs. SysAid is individually priced. Booking a demo is possible.