ServiceNow IT Service Management vs. ConSol CM

With ConSol CM, you can design your service processes more efficiently and flexibly. Our solution offers three specialized products: a powerful ticketing system, comprehensive IT service management (ITSM), and flexible complaint management. Whether as a cloud service or on-premise, ConSol CM enables you to optimally digitize and customize your processes. Combine our preconfigured solutions or use the workflow-based low-code platform to create tailored service scenarios.

• Ticket system: CM/Ticketing captures requests of all kinds from different channels into tickets centrally and allows efficient task distribution within teams. It can be used generically for customer service, IT support, and any form of internal and external services.

• IT Service Management (ITSM): CM/Helpdesk provides an all-in-one solution based on ITIL standards. It can manage everything in IT service from incident management, problem management, and change management to asset management.

• Complaint Management: With CM/Complaint, teams can handle customer complaints, grievances, and returns quickly and effortlessly. A highlight is the ability to create 4D and 8D reports for quality management with just a few clicks.

Hybrid forms of standard solutions and individual process adjustments are possible and explicitly desired. Thanks to the underlying low-code platform, teams can adapt ConSol CM extremely well to their own needs, providing plenty of flexibility. The software helps keep track, makes adhering to SLAs a breeze, and supports self-service options as well as automation up to AI integration. This allows employees to focus on the essentials while routine work runs automatically.