SAP Service Cloud vs. Zendesk Support Suite

The Zendesk Support Suite aims to be a comprehensive solution for customer service processes with optimal usability and good scalability. For this, Zendesk offers support for chats, Instagram, WhatsApp, as well as email and telephone. It is also possible to integrate a help center and community forums for self-help. Despite all this, the developer statement always emphasizes personal support. Direct communication as well as AI-based automation and bots are supposed to ensure that requests can always be handled in context. All features and associated processes are controlled from a central workspace. Specific collaboration tools are available for better team cooperation. Integrated distribution and business intelligence functions capture critical details and organize internal requests. The American development company Zendesk offers all this and more in various packages starting from 49 euros per month.