NinjaOne vs. GoToAssist

What is NinjaOne?

NinjaOne (formerly NinjaRMM) is a unified IT operations solution that simplifies the workstyle of IT teams. With NinjaOne, IT teams can manage their endpoints and support end users through a fast, modern, and intuitive platform, which improves the efficiency of technicians. The NinjaOne platform offers IT teams proactive endpoint monitoring, remote management, remote control, patch management, backup, software management, IT asset management, IT documentation, and IT service desk functions in a unified solution.

What is GoToAssist?

GoToAssist is a cloud-based service that allows support experts to resolve the technical problems of their customers online. It offers features such as screen sharing, remote control with mouse and keyboard, and various other tools. Individual IT professionals or teams can provide live support spontaneously or access unattended computers and servers as needed. As a web-based service, GoToAssist can be used from any computer with an Internet connection. The pricing is based on the number of "agents"/users and starts at 468€ per month per agent. The tool can be tested for free for 7 days.