Clarabridge CX Social (zuvor Engage) vs. Emplifi

What is Clarabridge CX Social (formerly Engage)?

Clarabridge Engage has undergone two name changes in recent years. The software became known as Engago and after being acquired by Clarabridge, it became CX Social. Today, the engagement tool is known as Clarabridge Engage and helps to keep an eye on customer communication via social media. Messages from Facebook, Twitter, Instagram, Whatsapp & Co. are centrally collected and analyzed for their content. This allows the marketing team to quickly respond to cries for help or complaints. At the same time, the complete communication history across all channels with the customers is visible. Of course, you can also respond directly via Clarabridge Engage.

Power digital customer experiences that increase revenue, build loyalty, and deliver actionable insights through a comprehensive, unified social platform.

Formerly known as Socialbakers, Emplifi is recognized a Leader by renowned analysts and celebrated as a customer favorite, Emplifi provides innovative, data-drive insights and AI-powered tools to help brands optimize social media performance, elevate their influencer marketing strategies and deliver impactful customer engagement across marketing, commerce and care.

Solutions for Social Marketing Teams

Emplifi’s unified platform helps brands connect with customers through every touchpoint. Boost engagement and drive awareness with intuitive, omnichannel tools and AI-powered social media management to increase efficiency for your team.

Solutions for Social Commerce Teams

Differentiate your brand and drive sales with authentic, shoppable content by leveraging the power of user-generated content, customer ratings & reviews, and live video shopping. Enhance customer trust and engagement by showcasing real experiences and enabling seamless shopping experiences.

Solutions for Social Customer Care Teams

Meet customers on their preferred channel while driving seamless social media customer service backed by unparalleled customer intelligence.

Solutions for Service & Agent Case Management Teams

Emplifi empowers brands to deliver the exceptional digital experiences consumers crave. Our proven solutions, trusted by the biggest consumer brands, increase customer satisfaction, enhance agent efficiency, and safeguard brand reputation and trust.