Xurrent vs. Jira Service Management

What is 4me?

4me is a comprehensive service management platform targeted at IT departments, HR, facilities, and external managed service providers. The platform offers features such as incident management, problem management, change management, self-service, virtual agent, knowledge management, and more. The pricing of 4me is flexible and cost-efficient, with users only paying for what they use.

What is Jira Service Management?

According to its own statement, Jira Service Management aims to enable high-speed cooperation between dev, IT ops, and business teams. For this, the system can be individually adapted to the respective requirements. Teams should be able to set up a service desk and continuously adapt it in a scalable manner. In addition, the tool offers a service task management, in which they can also import data from other developer tools. The core benefits named by the Australian developer - Atlassian Pty Ltd - include request management, incident management, change management, asset management, configuration management, knowledge management, and problem management. Jira Service Management can always be used free of charge for up to three agents. For larger teams, there are different pay bundles starting at $20 per month.