ZWF IT vs. Jira Service Management

What is ZWF IT + Consulting AG?

ZWF IT + Consulting AG is a provider of IT solutions for business processes. The software is aimed at companies that want to optimize their processes in the areas of Enterprise Content Management (ECM), Document Management (DMS), and customs. The key features include workflow support, audit-proof archiving, and simplification of customs and foreign trade processes. The pricing model is not explicitly stated and should be directly asked from the provider.

What is Jira Service Management?

According to its own statement, Jira Service Management aims to enable high-speed cooperation between dev, IT ops, and business teams. For this, the system can be individually adapted to the respective requirements. Teams should be able to set up a service desk and continuously adapt it in a scalable manner. In addition, the tool offers a service task management, in which they can also import data from other developer tools. The core benefits named by the Australian developer - Atlassian Pty Ltd - include request management, incident management, change management, asset management, configuration management, knowledge management, and problem management. Jira Service Management can always be used free of charge for up to three agents. For larger teams, there are different pay bundles starting at $20 per month.