Zendesk Support Suite vs. melibo

What is the Zendesk Support Suite?

Zendesk is an omnichannel solution that combines AI and human expertise to handle customer service interactions efficiently and empathetically. The AI is trained on over 18 billion service interactions, ensuring effective problem-solving. As the only CX solution with native, AI-powered QA, Zendesk monitors and improves the quality of all interactions. The software can be used immediately, regardless of a company's size or complexity.

What is melibo?

melibo develops specialized AI Agents for e-commerce, designed to automate repetitive customer inquiries around order status, returns, complaints, and product information. These AI Agents integrate seamlessly into common e-commerce systems like Zendesk, Freshdesk, GREYHOUND, Shopify, Shopware, Xentral, PlentyOne, or weclapp – operating directly within the existing tech stack without any disruption.

The AI Agents work right where the inquiries originate – whether in live chat, helpdesk, or via email.

Unlike traditional FAQ bots, melibo leverages powerful AI Agents that combine generative AI, rule-based workflows, and a centralized knowledge hub tailored to each company’s needs. Businesses retain full control through customizable guidelines, transparent training data, and smart monitoring – all managed on one intuitive platform.

Who is melibo for?

melibo is designed for e-commerce brands, direct-to-consumer companies, online retailers, and other businesses aiming to scale without outsourcing or increasing manual workload. It’s especially valuable for companies with a high volume of recurring service requests, looking to make their support faster, more efficient, and more scalable.

Why melibo?

E-commerce focus: Purpose-built to meet the demands of modern online retail.
Powerful integrations: Connects easily with your existing systems – no complex setup needed.
Fast go-live: Thanks to plug-and-play connectors and proven best-practice templates.
Relieves teams & increases efficiency: Fewer tickets, faster responses, more time for complex issues.
Made & hosted in Germany: GDPR-compliant, secure, and built for European business needs.