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IT Service Management (ITSM)
TOPdesk
Compare to SysAid

TOPdesk vs. SysAid

TOPdesk

7 Reviews

What is TOPdesk?

TOPdesk offers an enterprise service management software that allows team members from different departments of a company to work together on a central platform. Companies can choose between three TOPdesk packages, all of which include incident and asset management as well as the Self Service Portal. Other processes and functions include change and operations management, a knowledge database, a Kanban board, reporting and many more.

SysAid

3 Reviews

What is SysAid?

SysAid approaches ITSM software with an automation perspective. The developing company - SysAid Technologies Ltd. - offers an application that automates IT service management. For this purpose, features such as ticket automation, task automation, self-service automation, and workflow automation are included. Other vital business tools, such as Sage or Slack, can be integrated according to the developers. SysAid should adapt to existing workflows, not the other way around. It promises an unlimited number of custom fields and an equally unlimited number of templates and forms, which customers can use to tailor the system to their needs. SysAid is individually priced. Booking a demo is possible.

Jira Service Management

ServiceNow IT Service Management

Reviews

Reviews (7)

Reviews

5 Reviews

1 Reviews

1 Reviews

0 Reviews

0 Reviews

Reviews (3)

Reviews

3 Reviews

0 Reviews

0 Reviews

0 Reviews

0 Reviews

Reviewers' assessments

TOPdesk

Reviewers' assessments

8.2

Ease of use

IT Service Management (ITSM)

Average: 8.6

8.6

Meets requirements

IT Service Management (ITSM)

Average: 9.1

8.3

Customer Support

IT Service Management (ITSM)

Average: 9

7.6

Ease of setup

IT Service Management (ITSM)

Average: 8.2

SysAid

Reviewers' assessments

10

Ease of use

Service Desk

Average: 8.5

10

Meets requirements

Service Desk

Average: 9.1

10

Customer Support

Service Desk

Average: 8.9

8.6

Ease of setup

Service Desk

Average: 8

Pricing

TOPdesk

Pricing

Essential

Upon request

Bearbeitung von Anfragen und Assetverwaltung

Engaged

Upon request

Alle Funktionen zur Steuerung von Workflows

Excellent

Upon request

Volle Serviceleistung für das beste Serviceerlebnis

SysAid

Pricing

BASIC

Upon request

Für einfache und effiziente IT-Unterstützung

Full

Upon request

Für ITIL-ausgereifte Organisationen

Screenshots & Videos

TOPdesk

Screenshots & Videos

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SysAid

Screenshots & Videos

No information available

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