TOPdesk vs. Syntinels

What is TOPdesk?

TOPdesk offers an enterprise service management software that allows team members from different departments of a company to work together on a central platform. Companies can choose between three TOPdesk packages, all of which include incident and asset management as well as the Self Service Portal. Other processes and functions include change and operations management, a knowledge database, a Kanban board, reporting capabilities, contract management and SLM, as well as a web shop. With API interfaces, users can link additional tools to TOPdesk. The ITIL-based processes can be automated, and terminology, categorization and text fields can be customized.

What is Syntinels?

Syntinels is a software solution that assists companies in creating personalized outreach messages based on sales triggers tailored to the individual needs of potential new customers. Through native CRM integration, Syntinels customers receive real-time information about currently occurring sales triggers in their potential new customers. The aim is for companies to arrange more meetings with potential new customers and thus generate higher sales by using relevant sales triggers. The prices for the solution can be requested directly from the provider.