Tars vs. charles

What is Tars?

Tars is a chatbot platform that can automate call center conversations. According to its own information, marketing and customer service teams use Tars to optimize their conversion funnels, automate their customer service interactions, and redefine their customer experience. The Tars Chatbot Builder supports over 100 languages and offers more than 1000 templates for use. Also, conversation data can be viewed, analyzed, and evaluated in the Tars Dashboard. The chatbot can also be integrated into the website or other channels. Tars can be tested for free for 14 days and is available in a demo version.

What is charles?

charles is a Berlin-based Conversational AI & CRM platform. Our easy-to-use software enables businesses to drive revenue, retention and innovative customer experiences by complementing existing marketing channels with the reach and richness of messaging apps.

We do so by enabling CRM teams to set-up recurring flows and automations based on consumer specific events in a personalized manner. We support businesses to stay GDPR-compliant and consistently iterate in this new channel while also integrating with select CRM, service and shop systems such as Shopify, Klaviyo, Emarsys and Zendesk to leverage data for their omnichannel strategy.

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