SysAid vs. TOPdesk

What is SysAid?

SysAid approaches ITSM software with an automation perspective. The developing company - SysAid Technologies Ltd. - offers an application that automates IT service management. For this purpose, features such as ticket automation, task automation, self-service automation, and workflow automation are included. Other vital business tools, such as Sage or Slack, can be integrated according to the developers. SysAid should adapt to existing workflows, not the other way around. It promises an unlimited number of custom fields and an equally unlimited number of templates and forms, which customers can use to tailor the system to their needs. SysAid is individually priced. Booking a demo is possible.

What is TOPdesk?

TOPdesk offers an enterprise service management software that allows team members from different departments of a company to work together on a central platform. Companies can choose between three TOPdesk packages, all of which include incident and asset management as well as the Self Service Portal. Other processes and functions include change and operations management, a knowledge database, a Kanban board, reporting capabilities, contract management and SLM, as well as a web shop. With API interfaces, users can link additional tools to TOPdesk. The ITIL-based processes can be automated, and terminology, categorization and text fields can be customized.