SnatchBot vs. OMQ Chatbot und Kundenservice Software

What is SnatchBot?

SnatchBot's tools support the entire lifecycle of a bot on their Omni-Channel platform, from development and testing to deployment, publishing, hosting, tracking and monitoring, including NLP, ML, and voice recognition. The platform offers robust management features, enterprise-level scalable security, and complies with all legal regulations. Users can create an automated (bot) or a human (human hybrid) chatbot. Additionally, conversations can be designed to use "Simple" or "Multiple Choice", or something more complex like action buttons, translations, payment receipts, sending receipts, and more. SnatchBot is available for free as well as in a PRO plan. A PRO plan pricing tier is automatically selected based on the number of messages that the bot has exchanged each month. The PRO plan starts from 30 USD per bot per month.

OMQ is a leading German AI platform for automated customer service.With its proprietary Generative AI and an LLM pipeline specifically designed for customer service, OMQ automatically answers customer inquiries accurately and without hallucinations — across all channels, fully compliant with the GDPR and the EU AI Act.

Trusted by Leading Brands

More than 100 companies — including DB Bahn, Tchibo, Mister Spex, alltours, WELT, and Hörmann — already rely on OMQ to automate their service processes, reduce support costs, and sustainably increase customer satisfaction.

Benefits

Up to 80% automation rate for service inquiries

- Ready to use immediately: works out-of-the-box with no IT effort required
- Omnichannel support: chat, messenger, email, help page, contact form, and ticketing systems
- Proprietary Generative AI pipeline for safe, controlled responses
- Fully GDPR-compliant with hosting in Europe
- Over 13 years of AI experience in customer service

Additional Highlights

Email Automation with OMQ Reply:

Our AI email bot, OMQ Reply, automatically understands incoming support emails and generates complete, legally compliant responses or drafts within seconds. This enables up to 80% of all inquiries to be processed automatically — quickly, individually, and in the company’s own tone of voice.

Process Automation & AI Agents:

OMQ AI Agents independently execute entire service processes — such as address changes, returns, or contract signings — directly within backend systems. This relieves teams, reduces processing times, and sustainably increases service efficiency.