Shelf vs. Zendesk Support Suite

What is Shelf?

Shelf is a software for modern knowledge management and according to its own statements, it supports companies with need-based answers to the questions that hinder the success of customers and employees. Shelf MerlinAI listens to questions and immediately suggests the best answers in search, chat, IVR and forms. The results provide helpful snippets, so that users can delve deeper on request. All usage plans of Shelf include full access to the platform and are calculated per user. Further price information is available on the provider's website.

Top Rated - customer service software Q4/24

Zendesk Support Suite

96 Reviews

What is the Zendesk Support Suite?
The Zendesk Support Suite aims to be a comprehensive solution for customer service processes with optimal usability and good scalability. For this, Zendesk offers support for chats, Instagram, WhatsApp, as well as email and telephone. It is also possible to integrate a help center and community forums for self-help. Despite all this, the developer statement always emphasizes personal support. Direct communication as well as AI-based automation and bots are supposed to ensure that requests can always be handled in context. All features and associated processes are controlled from a central workspace. Specific collaboration tools are available for better team cooperation. Integrated distribution and business intelligence functions capture critical details and organize internal requests. The American development company Zendesk offers all this and more in various packages starting from 49 euros per month.

Serviceware

Hubspot Service Hub

Reviews

Reviews (0)

0 Reviews

Reviews (96)

48 Reviews

44 Reviews

1 Reviews

2 Reviews

Reviewers' assessments

Shelf

Reviewers' assessments

Not enough reviews yet

Ease of use

Customer Self-Service

Average: 8.8

Meets requirements

Customer Self-Service

Average: 9.1

Customer Support

Customer Self-Service

Average: 8.7

Ease of setup

Customer Self-Service

Average: 8.2

Zendesk Support Suite

Reviewers' assessments

8.8

Ease of use

Customer Service

Average: 8.9

8.9

Meets requirements

Customer Service

Average: 9

8.2

Customer Support

Customer Service

Average: 8.8

7.8

Ease of setup

Customer Service

Average: 8.7

Pricing

Shelf

Pricing

Standard

Upon request

Cloud-basiertes Wissensmanagement zur Verbesserung der Effizienz Deines Remote-Teams.

Next-Gen-Support

Upon request

Erfasse Antworten und automatisiere sich wiederholende Aufgaben, um die Leistung des Contact Centers zu steigern.

Enterprise

Upon request

Modernisiere und zentralisiere den gesamten Wissenspool deines Unternehmens.

Zendesk Support Suite

Pricing

Suite Team

€55.00 / Customer service employee / month

3.300 €/Jahr für 5 Kundendienst-Mitarbeiter:innen

Suite Growth

€89.00 / Customer service employee / month

5.340 €/Jahr für 5 Kundendienst-Mitarbeiter:innen

Suite Professional

€115.00 / Customer service employee / month

6.900 €/Jahr für 5 Kundendienst-Mitarbeiter:innen

Suite Enterprise

Upon request

Sprechen Sie mit uns über eine umfassende Lösung, die allen Anforderungen in Ihrem Unternehmen gerecht wird.

Screenshots & Videos

Shelf

Screenshots & Videos

Zendesk Support Suite

Screenshots & Videos

No information available