Shelf vs. OMQ Chatbot und Kundenservice Software

What is Shelf?

Shelf is a software for modern knowledge management and according to its own statements, it supports companies with need-based answers to the questions that hinder the success of customers and employees. Shelf MerlinAI listens to questions and immediately suggests the best answers in search, chat, IVR and forms. The results provide helpful snippets, so that users can delve deeper on request. All usage plans of Shelf include full access to the platform and are calculated per user. Further price information is available on the provider's website.

Top Rated - Chatbot Software Q4/24

OMQ Chatbot und Kundenservice Software

69 Reviews

What is OMQ Chatbot and Customer Service Software?

The OMQ Chatbot is an artificial intelligence-based chatbot that interprets the intentions of the customer in chat requests and delivers appropriate responses in real time. It uses the "Natural Language Understanding" method, learns with each request to improve its performance, and is on the same level as ChatGPT. The software can be implemented into an existing system in a short period of time and its goal is to facilitate customer service for companies. In addition to the chatbot, OMQ also offers an automated contact form (OMQ Contact), a dynamic help page (OMQ Help), a ticket system assistant (OMQ Assist), and an email bot (OMQ Reply). All products are connected to a central knowledge database. This way, all communication channels are automated with OMQ using artificial intelligence.