Shelf vs. Hubspot Service Hub

What is Shelf?

Shelf is a software for modern knowledge management and according to its own statements, it supports companies with need-based answers to the questions that hinder the success of customers and employees. Shelf MerlinAI listens to questions and immediately suggests the best answers in search, chat, IVR and forms. The results provide helpful snippets, so that users can delve deeper on request. All usage plans of Shelf include full access to the platform and are calculated per user. Further price information is available on the provider's website.

Hubspot Service Hub

23 Reviews

What is Hubspot Service Hub?
HubSpot describes its Service Hub as a customer service management software, focusing on scaling support and bringing the front office team together on a central platform. The HubSpot Service Hub includes dialog-based tools, help desk automations, knowledge database features, customer feedback surveys, and reporting functions. Everything is supported by a CRM system as the central collection point for all information about interactions. The US developer company of the same name offers the HubSpot Service Hub in three packages between 41 Euros and 1,104 Euros per month. The top package includes role management, custom objects, customization of records, conversion intelligence, and other functions that are particularly useful for larger companies.

Zendesk Support Suite

Freshdesk

Reviews

Reviews (0)

0 Reviews

Reviews (23)

9 Reviews

13 Reviews

1 Reviews

0 Reviews

Reviewers' assessments

Shelf

Reviewers' assessments

Not enough reviews yet

Ease of use

Customer Self-Service

Average: 8.8

Meets requirements

Customer Self-Service

Average: 9.1

Customer Support

Customer Self-Service

Average: 8.7

Ease of setup

Customer Self-Service

Average: 8.2

Hubspot Service Hub

Reviewers' assessments

8.7

Ease of use

Customer Service

Average: 8.9

8.8

Meets requirements

Customer Service

Average: 9

8.9

Customer Support

Customer Service

Average: 8.8

Ease of setup

Customer Service

Average: 8.7

Pricing

Shelf

Pricing

Standard

Upon request

Cloud-basiertes Wissensmanagement zur Verbesserung der Effizienz Deines Remote-Teams.

Next-Gen-Support

Upon request

Erfasse Antworten und automatisiere sich wiederholende Aufgaben, um die Leistung des Contact Centers zu steigern.

Enterprise

Upon request

Modernisiere und zentralisiere den gesamten Wissenspool deines Unternehmens.

Hubspot Service Hub

Pricing

Service Hub Free

$0.00 / Month

Für Kundendienstmitarbeiter. Ein einfaches Set von Tools, um mit Ihren Kunden in Kontakt zu treten und sie zu unterstützen - kostenlos.

Service Hub Starter

$50.00 / Month

Für die Entwicklung von Kundendienstteams. Treten Sie mit Ihren Kunden in Kontakt und unterstützen Sie sie mit einem einfachen Satz von Kundendienstwerkzeugen sowie zusätzlichen Produktivitätswerkzeugen mit weniger Einschränkungen.

Service Hub Professional

$400.00 / Month

Für fortgeschrittene Kundenservice-Teams. Ein umfassendes Softwarepaket für den Kundenservice, das dabei hilft, mit Kunden in Kontakt zu treten, ihre Erwartungen zu übertreffen und Prozesse zu automatisieren.

Service Hub Enterprise

$1,200.00 / Month

Für anspruchsvollere Kundendienstteams. Unser komplettes Kundenservice-Softwarepaket mit einem robusten Satz an Funktionen für vielseitige Teams.

Screenshots & Videos

Shelf

Screenshots & Videos

Hubspot Service Hub

Screenshots & Videos

No information available