Shelf vs. HubSpot Service Hub

What is Shelf?

Shelf is a software for modern knowledge management and according to its own statements, it supports companies with need-based answers to the questions that hinder the success of customers and employees. Shelf MerlinAI listens to questions and immediately suggests the best answers in search, chat, IVR and forms. The results provide helpful snippets, so that users can delve deeper on request. All usage plans of Shelf include full access to the platform and are calculated per user. Further price information is available on the provider's website.

What is HubSpot Service Hub?

HubSpot describes its Service Hub as a customer service management software, focusing on scaling support and bringing the front office team together on a central platform. The HubSpot Service Hub includes dialog-based tools, help desk automations, knowledge database features, customer feedback surveys, and reporting functions. Everything is supported by a CRM system as the central collection point for all information about interactions. The US developer company of the same name offers the HubSpot Service Hub in three packages between 41 Euros and 1,104 Euros per month. The top package includes role management, custom objects, customization of records, conversion intelligence, and other functions that are particularly useful for larger companies.