Shelf vs. DIXA

What is Shelf?

Shelf is a software for modern knowledge management and according to its own statements, it supports companies with need-based answers to the questions that hinder the success of customers and employees. Shelf MerlinAI listens to questions and immediately suggests the best answers in search, chat, IVR and forms. The results provide helpful snippets, so that users can delve deeper on request. All usage plans of Shelf include full access to the platform and are calculated per user. Further price information is available on the provider's website.

DIXA

13 Reviews

What is DIXA?

Dixa is a conversational customer service platform on a mission to empower companies to build long-lasting bonds with their customers at scale (Customer Friendship™).
We help customer service leaders to create effortless experiences for customers and teams - that unlock loyalty.

Dixa's platform combines powerful AI with a human touch to deliver highly-personalized service experiences.

Since 2018, Dixa has powered hundreds of millions of high quality conversations for brands like Tink, Contorion, Lingoda, LILLYDOO, and Celebrate company.

Zoho Desk

SAP Service Cloud

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Reviews (13)

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Reviewers' assessments

Shelf

Reviewers' assessments

Not enough reviews yet

0

Ease of use

Customer Self-Service

Average: 8.8

0

Meets requirements

Customer Self-Service

Average: 9.1

0

Customer Support

Customer Self-Service

Average: 8.7

0

Ease of setup

Customer Self-Service

Average: 8.2

DIXA

Reviewers' assessments

9

Ease of use

Customer Service

Average: 8.9

8.6

Meets requirements

Customer Service

Average: 9

8.7

Customer Support

Customer Service

Average: 8.8

8.7

Ease of setup

Customer Service

Average: 8.7

Pricing

Shelf

Pricing

Standard

Upon request

Cloud-basiertes Wissensmanagement zur Verbesserung der Effizienz Deines Remote-Teams.

Next-Gen-Support

Upon request

Erfasse Antworten und automatisiere sich wiederholende Aufgaben, um die Leistung des Contact Centers zu steigern.

Enterprise

Upon request

Modernisiere und zentralisiere den gesamten Wissenspool deines Unternehmens.

DIXA

Pricing

Essential

€39.00 / User / month

Beginnen Sie damit, Ihren Kundenstamm mit diesen grundlegenden Dienstleistungen anzusprechen und aufzubauen.

Growth

€89.00 / User / month

Erfreuen Sie Ihre Kunden und erhöhen Sie die Kundenbindung durch personalisierten Service in großem Umfang.

Ultimate

€139.00 / User / month

Schaffen Sie dauerhafte Kundenbindung mit fortschrittlichen Automatisierungen und wissensbasiertem Service.

Custom

Upon request

Maßgeschneidert für Ihre Bedürfnisse. Erzielen Sie bei jeder Kundeninteraktion bessere Geschäftsergebnisse.

Screenshots & Videos

Shelf

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DIXA

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