Serviceware vs. Bitrix24

What is Serviceware?

Serviceware is a software platform that provides five solutions for IT services. It can be used either as an integrated platform or as independent solutions. The platform is AI-supported and optimizes service processes in the areas of IT, HR and Shared Customer Services. The main functions include IT Financial Management, IT Service Management, Corporate Performance Management, Knowledge Management and Field Service Management. The pricing model is available on request.

What is Bitrix24?

Bitrix24 is a software for sales, project management, and teamwork, which can be either free or paid and offers over 35 business tools including a CRM. According to the company, the system is currently used by more than 15 million organizations worldwide. There is both a cloud and an on-premise solution, each offering different packages.

Where is Bitrix24 used?

Bitrix24 can be used in sales, marketing, project management, customer service, communication and online collaboration, especially for hybrid or remote teams.

What is Bitrix24 CRM?

Bitrix24 CRM is the core of the product, offering the following features:

AI Assistant Bitrix24 CoPilot
Lead generation
Management of contacts and deals
Sales funnels and sales automation
Marketing campaigns
Business analytics
Click here for more Bitrix24 tools

On which devices can Bitrix24 be used?

Bitrix24 is available in any browser, as a desktop app (for Windows, Linux or Mac) or as a mobile app (for iOS or Android).

Is Bitrix24 GDPR compliant?

Yes, Bitrix24 hosts customer data in two data centers of European Amazon Web Services in Frankfurt-am-Main (Germany). The data collection and processing is fully GDPR compliant.

The service is provided by Alaio Cloud Limited, located in Cyprus.